Nishant Ranjan

-Projects: Back office and Live Support,

• Creating fixtures and hosts for the games on 3 different platforms Production, Staging & GLI
• Prioritized tasks and carefully managed time to consistently meet delivery dates.
• Deploy the Games on Production Environment
• Implementing JSON and cheats in the back-office to resolve the stuck rounds as well as the math file for computing the average win
• Updating the configuration and the latest versions of the games in the bit-bucket
• Providing access to the revenue reports to the clients
• Validating wins for the tremendous bonuses and Jackpots as well as creating back-office accounts also.
• Maintained and troubleshoot game performance and system issues to enhance performance.
• Used debugging techniques to identify issues and resolve errors.
• Supported team members in achieving project goals, fostering a collaborative work environment for efficient problem solving.

Projects: Hospitality and Casino

• Configuration of app modules for new clients and resolving their queries
• Perform critical analysis and UAT testing of new enhancements or bugs on the application to validate
• Check the feed and the back-end process through Web-min which is a Linux based tool with the help of Pl/SQL
• Analyze database records to identify glitches and bugs
• Raising bugs and enhancement in JIRA
• Handling high-priority P1, P2, and P3 issues and resolving them within the SLA.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Provided training to end users on new and updated systems and software.

• Rendered fundamental software assistance to clients
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Performed root cause analysis of reported issues to enact corrections.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.

• Created and edited webinars on OBS Studio and provided live support during webinars
• Worked on Wave platform which encourages students online engagement with the Master Teachers
• Communicating with the higher management to develop strategic operations goals
• Scheduling and monitoring webinars and regular classes using V-Tools in Google Spreadsheet
• Providing a workplace setting that is conducive to productive work.