NISHANT SAGAR

Overall 8+ years of experience in IT industry and currently working as Senior Support Engineer in Revenue Cloud . Experience in managing customers, presentations & conducting application demos. Good analytical, verbal, written communication and interpersonal skills. Worked as mentor in the team and handled high severity and aged cases within dynamic customer environments. Lead onboarding and training for new engineer within the team. Has rich onsite experience including project planning, execution and delivery.

• Completed the Accelerator Program Successfully
• Have supervised my entire team and shared the area of improvement and guidelines to meet their KPIs.
• Helping the team in using the best and effective communication skills to avoid escalation and bad survey and enhancing better customer experience.
• Worked as duty manager whenever needed
• Handled the case dispatching withing the team and acted as escalation POC.
• Trained and mentored all the new employees joined with CPQ and case cycle training following CM101 guidelines and responsible to make them live on the floor
• Received Customer Success Award on the Q3 Revenue Cloud
• Have global project exposure in projects like : Enablement Team, Product Feature Project
• Actively taking part in new hire program and interview panel.
• Continuously assisting on the Swarm Requests and be a team player.
• Received multiple impact thanks awards and feedback from peers
• Have secured top stack ranking in revenue cloud leaderboard
• Actively helped peers people to expedite the resolution of the stacked cases from the queue.
• Participating in the R&D programs to understand and help in process optimization and streamlining.