Nishant Santiago

• Worked with end users to measure functionality and reliability of products.
• Developed API Automation Frame Work using Postman.
• Gained hands on experience on JMeter for performance testing
• Performed extensive user interface testing on Windows, Android and IOS mobile devices.
• Received constant appreciation from Client and management for quality deliverables.
• Conducted root-cause analysis measures to identify basis of defects and finding solutions to fix problems.
• Reviewed and studied customer feedback to implement changes and modifications in products.
• Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making.
• Completed in-depth usability testing on Windows, Android and iOS mobile devices.
• Independently handled on LED migration from Legacy to new system
• Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Recommended changes and corrections to developers for optimal software performance and usability.

• Received Onshore Team Lead appreciation for being adaptable and responding to all their requests in very timely manner.
• Understanding Business Requirements & Flows, Discuss and clarify them with Business Analysts
• Exposure to Outage Management System and Cloud based AI machine learning tool
• Raised, triaged and prioritized defects from in-house testing, customer usage and live defects.
• Wrote and executed manual tests utilizing meticulous attention to detail.
• Used Agile methodologies to aid team delivery of effective, quality software solutions.
• Worked closely with various teams, checking and maintain high quality standards throughout software development lifecycle.
• Prioritized bugs through focused data collection and analysis, driving continual innovation.
• Identified and applied innovative solutions to streamline and improve quality management systems and processes.

• Experience in supporting to Teams and co-ordination with Offshore Teams.
• Tested multiple versions of company software , taking into consideration unique geographical locations and browser platforms to ensure all products worked as designed
• Logged quality assurance activities to preserve accurate documentation and manage quality of system.
• Understand new product functionalities, use cases and smart workarounds. • Involved in lead creation, CASA/ FDRD, Assets creation workflows.
• Improved test engineering capabilities, progressing quality assurance and software development strategies towards key business goals.
• Collaborated with stakeholders to identify business needs and data sources.

Lead team of five engineers and assigning task as per capacity.

• Developed automated test scripts from manual test cases for Regression testing based on requirement documents using Selenium Web Driver
• Hands On knowledge on System Integration testing on SAP CRM (Customer Services module)
• Performed end to end software testing including writing and Executing test plan for various CRM applications,
• Independently wrote and executed complex test cases and acceptance criteria for both functional and regression testing.
• Used Waterfall and Agile frameworks to aid successful development of high-performing applications software.
• Submitted detailed analysis of all testing carried out on software environments, ensuring that all bugs and risks and issues were correctly logged.
• Translated business requirements into high-level conceptual design to meet programme performance, usability and scalability criteria.
• Met with quality assurance, developers and project managers to assess scope and sequence of project.