Nishant Sethi

• Manage strategic partnerships with banks for enabling payment acceptance and acquiring solutions across POS and digital channels.
• Drive structured onboarding of partner banks including documentation alignment, compliance readiness, and operational activation workflows.
• Coordinate with risk, operations, and technology teams to ensure seamless integration and merchant enablement.
• Act as the primary interface between partner banks and internal teams to resolve onboarding, settlement, and operational queries.
• Track implementation dependencies including risk approvals, system readiness, and documentation completeness prior to go-live.
• Support post-activation stabilization and ensure smooth transition into steady-state operations.

Program & Project Management:

• Led structured onboarding of issuer banks across RuPay Credit, Debit, and UPI products through certification, testing, and production deployment.
• Owned end-to-end certification lifecycle including technical validation, UAT coordination, compliance checkpoints, and formal production sign-offs.
• Acted as primary liaison between bank IT teams and NPCI product/switch teams to resolve integration issues and manage milestone adherence.
• Conducted solution walkthroughs covering transaction routing, authorization flows, dispute handling, reconciliation processes, and operational readiness.
• Managed delivery dependencies across product, risk, compliance, and operations teams to ensure predictable go- live timelines and on-schedule market launch.

Partnership Management: Led strategic partnerships with issuer banks to scale RuPay (credit, debit, prepaid), UPI, IMPS, NFS, AEPS, driving go-to-market strategy, activation growth, and transaction volume expansion.

Portfolio Growth & Analytics: Conduct periodic business reviews with CXO-level stakeholders, presenting product usage KPIs, interchange revenue levers, portfolio segmentation, and optimization recommendations.

Team Leadership & Capability Building: Built team capability by onboarding and upskilling new members on NPCI product lifecycles, certification procedures, stakeholder coordination, and execution standards, enhancing overall team performance.

Regulatory & Compliance Alignment: Manage compliance for NPCI products by coordinating with legal and risk teams, ensuring that bank partners meet all regulatory and network-level compliance.

• Led rollout and operational enablement of premium credit card products across branch and digital channels.
• Coordinated with product, risk, and operations teams to streamline issuance workflows and improve onboarding efficiency.
• Managed lifecycle KPIs including activation, spend velocity, attrition, and fee realization.
• Partnered with cross-functional teams to implement policy updates and process enhancements aligned with regulatory requirements.
• Worked with the card product and ops teams to streamline issuance flows, improve approval rates, and optimize credit policy for digital acquisition.

• Managed acquisition and activation of credit card portfolio across 50+ branches.
• Collaborated with product and risk teams on sourcing policy and underwriting refinements.
• Led structured campaigns to improve activation and card penetration across mapped branches.