Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nishant Sharma

Jaipur

Summary

Enthusiastic, Certified Corporate trainer and facilitator familiar with establishing clear training plans and putting together useful support materials to promote advancements in student learning. Well-versed in operating under tight schedules and with little supervision. Contributes years of experience in training, teaching, and mentoring professionals in corporate environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Product, Process and Soft Skill Trainer

Licante India Private Limited
Jaipur
05.2023 - 07.2024
  • Drafted reports on the progress made by trainees after completion of each module.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Analyzed communication needs of the organization and formulated appropriate strategies to improve it.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Partnered with upper management and HR to identify effective resolutions for employee relations issues.
  • Provided guidance in developing verbal, non-verbal, written, and interpersonal communication skills.
  • Developed and implemented effective communication training programs for new employees.
  • Conducted workshops and seminars to enhance team building skills among staff members.
  • Organized interactive sessions with the help of audio-visual aids to explain concepts related to communication techniques.
  • Encouraged active participation by facilitating discussions on various topics related to corporate communication.
  • Created course content that included topics such as public speaking, email etiquette, telephone mannerism.

Process, Product and Communication Trainer

Iglobe Solutions
Jaipur
01.2021 - 07.2022
  • Developed and implemented training programs for new process employees.
  • Collaborated with other departments to develop effective integration strategies between different processes.
  • Maintained accurate records of all process training activities including attendance and evaluation results.
  • Provided feedback to supervisors regarding employee performance in relation to the processes being trained.
  • Gathered and organized training materials to support program objectives.
  • Facilitated group discussions with trainees to ensure comprehension of process objectives.

Customer Care Executive

Vaibhav Global Limited
Jaipur
02.2020 - 12.2020
  • Processed orders, returns, exchanges, and refunds efficiently according to company policies.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Gathered customer feedback and reported it to management for further action.
  • Maintained accurate records of customer interactions and transactions in CRM system.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Resolved billing issues and disputes through effective problem solving techniques.
  • Tracked customer order statuses using various systems including CRM software.
  • Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.

Customer Service Representative

Teleperformance
06.2019 - 12.2019
  • Compiled and maintained records of customer accounts and invoices.
  • Managed database systems for tracking customer information and sales activity.
  • Maintained filing systems to organize operations and administration records.
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Provided training support for new hires related to customer service processes and procedures.
  • Maintained up-to-date knowledge of company products, services, and promotions.

Education

B.Tech - Computer Engineering

Rajasthan Technical University
Kota
06-2019

Skills

  • Strong communication abilities
  • Verbal and written communication
  • Staff Training
  • Training delivery
  • Course Planning
  • Motivational speaking
  • Training and development
  • Employee Coaching and Mentoring
  • Feedback skills
  • Supervision and leadership
  • Client Relationship Building
  • Performance direction

Certification

  • Corporate trainer and facilitator

Timeline

Product, Process and Soft Skill Trainer

Licante India Private Limited
05.2023 - 07.2024

Process, Product and Communication Trainer

Iglobe Solutions
01.2021 - 07.2022

Customer Care Executive

Vaibhav Global Limited
02.2020 - 12.2020

Customer Service Representative

Teleperformance
06.2019 - 12.2019

B.Tech - Computer Engineering

Rajasthan Technical University
Nishant Sharma