Nishant Sharma
Jaipur
Summary
Enthusiastic, Certified Corporate trainer and facilitator familiar with establishing clear training plans and putting together useful support materials to promote advancements in student learning. Well-versed in operating under tight schedules and with little supervision. Contributes years of experience in training, teaching, and mentoring professionals in corporate environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product, Process and Soft Skill Trainer
Licante India Private Limited
Jaipur
05.2023 - 07.2024
- Drafted reports on the progress made by trainees after completion of each module.
- Fostered positive employee relationships through communication, training, and development coaching.
- Analyzed communication needs of the organization and formulated appropriate strategies to improve it.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Provided guidance in developing verbal, non-verbal, written, and interpersonal communication skills.
- Developed and implemented effective communication training programs for new employees.
- Conducted workshops and seminars to enhance team building skills among staff members.
- Organized interactive sessions with the help of audio-visual aids to explain concepts related to communication techniques.
- Encouraged active participation by facilitating discussions on various topics related to corporate communication.
- Created course content that included topics such as public speaking, email etiquette, telephone mannerism.
Process, Product and Communication Trainer
Iglobe Solutions
Jaipur
01.2021 - 07.2022
- Developed and implemented training programs for new process employees.
- Collaborated with other departments to develop effective integration strategies between different processes.
- Maintained accurate records of all process training activities including attendance and evaluation results.
- Provided feedback to supervisors regarding employee performance in relation to the processes being trained.
- Gathered and organized training materials to support program objectives.
- Facilitated group discussions with trainees to ensure comprehension of process objectives.
Customer Care Executive
Vaibhav Global Limited
Jaipur
02.2020 - 12.2020
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Gathered customer feedback and reported it to management for further action.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Resolved billing issues and disputes through effective problem solving techniques.
- Tracked customer order statuses using various systems including CRM software.
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
Customer Service Representative
Teleperformance
06.2019 - 12.2019
- Compiled and maintained records of customer accounts and invoices.
- Managed database systems for tracking customer information and sales activity.
- Maintained filing systems to organize operations and administration records.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Provided training support for new hires related to customer service processes and procedures.
- Maintained up-to-date knowledge of company products, services, and promotions.
Education
B.Tech - Computer Engineering
Rajasthan Technical University
Kota06-2019
Skills
- Strong communication abilities
- Verbal and written communication
- Staff Training
- Training delivery
- Course Planning
- Motivational speaking
- Training and development
- Employee Coaching and Mentoring
- Feedback skills
- Supervision and leadership
- Client Relationship Building
- Performance direction
Certification
- Corporate trainer and facilitator
Timeline
Product, Process and Soft Skill Trainer
Licante India Private Limited
05.2023 - 07.2024
Process, Product and Communication Trainer
Iglobe Solutions
01.2021 - 07.2022
Customer Care Executive
Vaibhav Global Limited
02.2020 - 12.2020
Customer Service Representative
Teleperformance
06.2019 - 12.2019
B.Tech - Computer Engineering
Rajasthan Technical University
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