Nishant Sharma

Project - Process Optimization and Improvement

• Developed project plan, defining scope, deliverables, timelines, and KPIs for success measurement
• Guided cross-functional teams in identifying inefficiencies to streamline processes and eliminate bottlenecks
• Managed risk through a risk register and mitigated potential challenges
• Ensured effective resource allocation and communicated progress and updates to stakeholders
• Enforced the automation for some manual tasks of key performance metrics
• Facilitated change management strategies for the smooth adoption of process changes
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding, and training of new hires to fulfill business requirements
• Achieved a significant increase (35%) in productivity
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Delivered comprehensive documentation of process changes and established frameworks for ongoing performance evaluation and continuous improvement

Project - Cybersecurity Auditing for ISP

• Defined the project scope and developed a comprehensive project plan, ensuring alignment with security and compliance goals
• Coordinated cross-functional teams to conduct vulnerability assessments and compliance checks
• Applied risk management techniques, maintaining a risk register and mitigation strategies
• Utilized earned value management (EVM) to track progress, adjusting resources and timelines as necessary to meet objectives
• Regularly communicated progress to stakeholders, managing changes through a structured change management process
• Delivered a cybersecurity audit report, highlighting vulnerabilities, compliance gaps, and recommendations
• Achieved ISO 27001 certification for the ISP, significantly improving their cybersecurity framework
• Reduced security incidents by 75% through the implementation of enhanced security measures and continuous monitoring systems

Project - SAAS Platform Development for Ticket/Case Management System

• Supervised the entire project lifecycle, from scope definition to delivery, ensuring alignment with business goals and technical requirements
• Guided a cross-functional DevOps team, establishing automated testing and continuous integration pipelines
• Maintained regular communication with stakeholders to ensure project alignment and managed scope changes through a formal change control process
• Delivered a secure, scalable SAAS platform with real-time reporting, automated workflows, and user management
• Improved ticket processing efficiency by 30%, resulting in faster issue resolution and enhanced customer satisfaction
• Successfully completed the project on time and within budget, laying the groundwork for future scalability and operational improvements

Project - SAAS Platform Development for Ticket/Case Management System

• Helped in development of the project plan, including timelines, resource allocation, and Agile sprint management
• Led the design and deployment of AWS EC2 instances, setting up auto-scaling groups to ensure high availability and fault tolerance for critical applications
• Managed the development and optimization of AWS RDS (Relational Database Service) databases, automated backups, and high availability for mission-critical applications
• Configured AWS VPC (Virtual Private Cloud) to create isolated network environments, establishing secure and scalable networking solutions for both on-premises and cloud resources
• Leveraged AWS services like EC2, S3, and RDS to enhance scalability, reduce costs, and improve overall system resilience
• Applied cross-region replication to ensure data redundancy and disaster recovery capabilities, supporting business continuity strategies
• Supervised the data migration to AWS RDS databases, ensuring minimal downtime and data integrity during the transition, with automated backup and failover mechanisms in place

• Led technical implementation and infrastructure setup using AWS IaaS services such as EC2, S3, RDS, and VPC
• Led the design and deployment of AWS EC2 instances, setting up auto-scaling groups to ensure high availability and fault tolerance for critical applications
• Configured AWS VPC (Virtual Private Cloud) to create isolated network environments, establishing secure and scalable networking solutions
• Oversaw the migration of legacy infrastructure to AWS, leveraging AWS services like EC2, S3, and RDS to enhance scalability, reduce costs, and improve overall system resilience
• Implemented cross-region replication for critical AWS S3 data, ensuring data redundancy and disaster recovery capabilities, supporting business continuity strategies
• Configured and monitored AWS CloudWatch to track system performance, set up alarms for critical metrics, and ensure prompt issue resolution through real-time monitoring
• Configured and managed multiple Apache Tomcat instances and set up Nginx as a reverse proxy with SSL for secure and efficient web traffic management
• Developed and enforced scalable infrastructure solutions for clients, focusing on high availability and performance
• Handled technical escalations, resolving complex infrastructure and deployment issues on time
• Documented technical processes, deployment guides, and disaster recovery (DR) plans to ensure knowledge transfer and smooth project transitions
• Collaborated closely with client technical teams to customize infrastructure setups based on specific business needs, ensuring optimal performance and security

• Managed Linux server environment, including installation, configuration, and troubleshooting, ensuring smooth operations for critical publishing applications
• Configured and maintained NewsPro (Newsprint Server) for managing large-scale publishing workflows, ensuring seamless integration with editorial teams
• Administered disk management and network file systems (NFS), optimizing file sharing and storage solutions across company
• Configured IPtables to enhance security for Linux systems, protecting against unauthorized access and cyber threats
• Applied rsync and tar for backup management, ensuring reliability of data backups and easy recovery in case of system failures
• Provided technical support for network connectivity, troubleshooting server, and desktop issues across multiple office locations

• Hands-on management of Red Hat Linux servers, configuring system updates, security patches, and troubleshooting for seamless operations
• Developed multi-site IT execution strategies, aligning work orders at 5 locations to align available resources with historical service data effectively.
• Implemented backup and recovery solutions using rsync to ensure data integrity across various locations
• Administered technical support for remote office infrastructure, ensuring uninterrupted operations in Hyderabad, Mumbai, Bangalore, and West Bengal
• Led troubleshooting efforts for network and server-related issues, identifying and resolving hardware and software problems quickly

• Delivered desktop and server support, managing technical issues related to operating systems, hardware, and network devices for over 200 users
• Configured, maintained, and troubleshooted network connectivity, printers, and server systems, ensuring minimal downtime for business operations
• Managed user rights and resolved technical issues related to desktop configurations, ensuring smooth day-to-day functioning of the IT environment