Nishant Shrivastava

Head of the Product Design (BA & PO) arm of the Product Development Group, currently leading a team of 38 POs, & BAs across India, US, & Canada, and spearheading the group's continuous growth & development.

• Leading several cross-functional product teams building custom and proprietary products such as stakeholder experiences (web & mobile), data integration & exchange platforms, process automation, & claim routing platforms catering to the US health insurance market (group, individual, self-funded, PBM, & TPA businesses).
• Developing and implementing best practices, methodologies, processes and standards to ensure consistency and efficiency across the organization.
• Build the practice from the ground-up from 3 BAs (including myself) in 2019, through constant strategic focus around team building, L&D, process standardization, & adherence.

Ownership of Business Process & Systems (BP&S) analysis activities for products within the Purchasing & Supplier Relationship Management group of Belgium's largest retail giant.

• Worked with product buyers, process SMEs, business architects & technologists to define, design & build optimum IT-enabled solutions catering to business critical use-cases around stock purchase figures & supplier settlements.
• Worked on process modeling, & solution specifications along with API based integrations with cross-functional IT systems such as supplier relations, inventory, sales, e-Commerce, & financial systems.

Part of the Global Innovation and Investment Incentives (Gi3) group serving Technology, Media and Telecom (TMT) clients across Canada & UK as the Senior BA on their strategic tech-enablement initiative to digitize & automate existing manual processes & work-methods around R&D credits & incentives assessment & quantification for clients' innovative & experimental tech (IT) activities.

• Successfully rolled-out the product in the US & Canada markets whilst ensuring adherence to the very nuanced, complex, & strict jurisdictional facets of the underlying business, and achieved an overall ~60% efficiency enhancement on the quantitative elements of the evaluation & assessment process.
• Worked onshore with the UK Innovation incentives team to define the product customizations needed for the UK market.

Business Analyst (in supporting & lead capacities) for several large and medium scale enterprise, web and mobile applications development initiatives in the US professional services, & telecom industry domains.

• Owned & drove stakeholder interviews & requirements workshops.
• Documented high level & detailed requirements in BRD & Use-Case formats including BPMN activity flows & UML diagrams.
• Supported developers during the implementation phase, reviewed QA artifacts, conducted functional testing, application demos, and coordinated UAT with business users.

On-call assistance to AT&T customers in the US to resolve technology issues faced by them. Involved in agent mentoring, call-quality checks, providing ideas on process improvement, handling escalation cases.