Summary
Overview
Work History
Education
Skills
Timeline
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Nishant Singh

Nishant Singh

Lucknow

Summary

IT solutions professional with extensive experience in server management, networking, and cybersecurity. Proven track record in designing secure, scalable IT environments that enhance business continuity and support digital transformation. Expertise in aligning IT strategies with organizational objectives, ensuring optimal performance of critical systems. Recognized for technical proficiency, process improvement initiatives, and effective cross-functional collaboration.

Overview

20
20
years of professional experience

Work History

IT Support Technician

First Focus IT
Sydney
06.2022 - Current
  • Improved network security by administering Windows Server (2012 R2+), Active Directory, and GPO.
  • Managed Exchange environments (On-Prem/Hybrid/O365) and supported Office 365 operations.
  • Executed virtualization tasks utilizing VMware and Hyper-V platforms.
  • Conducted backup operations via Veeam and StorageCraft for data integrity.
  • Troubleshot intricate issues with strong analytical and diagnostic skills.
  • Maintained secure LAN/WAN networks along with TCP/IP protocols.
  • Configured firewalls (Fortigate, Meraki, Sophos UTM) to enhance security posture.
  • Supported Azure services with directory synchronization and remote access infrastructure.

Operations and Client Support Manager

SkoolofCode
Redmond
04.2020 - 06.2022
  • Company Overview: SkoolofCode is an Education Technology start-up that connects students, parents and teachers. It is a portal that imparts STEM education to children, vital for being future ready.
  • User Account creation and management as Global Admin MS 365
  • Client survey management via SurveyMonkey and Typeform
  • Provide support in development of in-house learning management system (LMS)
  • Troubleshoot, manage, and escalate inbound and outbound calls using customer relationship management software ZOHOCrm
  • Improve and implement SLAs
  • Management of class performance metric as a Zoom Administrator
  • Design email marketing campaigns via MailChimp
  • Work with Platform management team to provide continuous feedback on new and experimental features
  • Well versed with integrated payment management system, STRIPE
  • Head an operations and support team of 10 agents
  • SkoolofCode is an Education Technology start-up that connects students, parents and teachers. It is a portal that imparts STEM education to children, vital for being future ready.

Systems and Technical Support executive

Enbridge Gas Distribution
Toronto
12.2011 - 04.2017
  • Company Overview: Enbridge Inc. is a multinational pipeline company headquartered in Calgary, Alberta, Canada. It is an energy utility company. It owns and operates pipelines throughout Canada and the United States, transporting crude oil, natural gas, and natural gas liquids.
  • Provided remote technical and engineering support to Electricians, Pipeline fitters and other utility technicians
  • Create call tickets via Remedy and escalate to Level 2 and 3 support agents.
  • Worked with SAP R/3 to create, push and support work orders
  • Troubleshooted and supported on-field technicians with their hand-held devices i.e. SMARTPacs
  • Forwarded field plans and created jobs using EGIS Web, EGIS Citrix and ArcGIS
  • Supported field personnel via remote in 24/7 on call support.
  • Provided VPN and networking support to remote and satellite locations.
  • Provided server and knowledgebase support to Field Engineers and technicians with detailed drawings and area surveys for Gas pipelines.
  • Preparation of G.A Drawings and Isometrics based on P&ID International Design codes & Dimensional standards. ASTM/ANSI/ASME, API, BS & there use in design, analysis and calculation.
  • Create piping system designs with butt welded, socket welded, threaded, and other connections.
  • Enbridge Inc. is a multinational pipeline company headquartered in Calgary, Alberta, Canada. It is an energy utility company. It owns and operates pipelines throughout Canada and the United States, transporting crude oil, natural gas, and natural gas liquids.

IT Support Team lead

Durham College and Ontario Tech University
Oshawa
06.2005 - 07.2011
  • Company Overview: Ontario Tech University (OnTechU) formerly known as University of Ontario Institute of Technology) and Durham College are post graduate institutions providing world-class education to in fields of technology, arts, science, and engineering.
  • Provided end-to-end technical support to entire Durham College and Ontario Tech University (OnTechU) staff, teachers and students.
  • Maintained Customer relationships and ensuring customer satisfaction.
  • Managed allotment of hardware to the entire campus.
  • Assisted in planning of IT asset procurement, distribution and end of cycle liquidation.
  • Making requisitions for parts and equipment to meet requirements for 9,000 + staff and students for both institutions.
  • Software delivery via LANDesk.
  • Champion processes to improve and implement SLA.
  • Provide guidance to team members in adherence to operating procedures.
  • Ontario Tech University (OnTechU) formerly known as University of Ontario Institute of Technology) and Durham College are post graduate institutions providing world-class education to in fields of technology, arts, science, and engineering.

Education

Bachelor of Mechanical Engineering -

Ontario Tech University
Oshawa, Ontario, Canada

Skills

  • Microsoft Azure and 365 certifications
  • ConnectWise Manage and Automate
  • OpenVPN and Sophos VPN
  • LANDesk and firewall management
  • UniFi and Cisco Meraki
  • Fortinet expertise
  • Incident management
  • Network troubleshooting
  • Windows Server administration
  • IT networking and helpdesk support
  • Remote desktop support
  • Patch management and server maintenance
  • Issue escalation strategies
  • Client support and product development
  • Business process development
  • LMS administration

Timeline

IT Support Technician

First Focus IT
06.2022 - Current

Operations and Client Support Manager

SkoolofCode
04.2020 - 06.2022

Systems and Technical Support executive

Enbridge Gas Distribution
12.2011 - 04.2017

IT Support Team lead

Durham College and Ontario Tech University
06.2005 - 07.2011

Bachelor of Mechanical Engineering -

Ontario Tech University

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Nishant Singh