Nishant Singh
Territory Manager
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Performance and goal oriented with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Territory Manager - Sales
Federal Express-FedEx
09.2023 - Current
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
Inside Sales Representative
Federal Express-FedEx
03.2022 - 08.2023
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross-selling.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
Customer Financial Services Representative
Federal Express-FedEx
08.2020 - 02.2022
- Worked closely with sales representatives to onboard new customers while addressing any concerns that may arise.
- Streamlined account management processes for increased efficiency and improved customer experience.
- Managed sensitive customer information with strict adherence to privacy regulations and company policies.
- Assisted customers in understanding their financial statements, providing clarity regarding charges or fees.
- Handled a diverse range of client portfolios, ensuring personalized attention was given to each account holder''s unique needs.
- Conducted thorough research to resolve complex billing issues, preventing escalations and ensuring accurate resolutions.
- Identified potential fraudulent activity, implementing security measures to protect customer accounts.
Education
Bachelor of Commerce -
Delhi University
New Delhi, India 04.2001 -
XII-CBSE Board - Commerce
Sarvodaya Senior Secondary School
New Delhi, India 04.2001 -
X-CBSE Board -
Amrit Public School
New Delhi, India 04.2001 -
Skills
Issue Resolution
Client Consultations
Team Collaboration and Leadership
Product and Service Sales
Business Growth
Opportunities Identification
Customer Relationship Management
New Business Development
Consultative Sales
Time Management
Customer Service
Account Management
Territory expansion
Financial Acumen
MS-office
Accomplishments
•Awarded Bravo Zulu for (An Accolade given for the Job Well Done) during my tenure in the FedEx Inside Sales Team
•Recognized as Compliance Champion
•Attained 1st Rank in SAM Champions League
•Attained 2nd Rank in Europe Premier League
•Received appreciation certificate for Driving Business Results
Timeline
Territory Manager - Sales
Federal Express-FedEx
09.2023 - Current
Inside Sales Representative
Federal Express-FedEx
03.2022 - 08.2023
Customer Financial Services Representative
Federal Express-FedEx
08.2020 - 02.2022
Bachelor of Commerce -
Delhi University
04.2001 -
XII-CBSE Board - Commerce
Sarvodaya Senior Secondary School
04.2001 -
X-CBSE Board -
Amrit Public School
04.2001 -