Nishant Singh
New Delhi
Summary
Detail-oriented Zoom Administrator with over 4.5 years of experience in managing Zoom platforms, Polycom systems, and various video conferencing tools. Proven track record in delivering exceptional customer support while overseeing large operational teams. Successfully collaborated with high-profile clients such as Bharti Airtel, and Wipro Ltd, on complex projects for IGI Airport, enhancing communication solutions across multiple sectors. Core competencies include UC service integration, meeting facilitation, and effective issue resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Support Engineer
Six Sigma Soft Solutions Supporting Tata Consultancy Workplace
08.2024 - 10.2024
- Managed and maintained Video Conferencing infrastructure with technologies including Cisco, Dolby, MTR, Blue Jeans, and Zoom
- Integrated rooms with Crestron control systems, switcher, multiple cameras, extenders, and other peripherals
- Handled incidents through ServiceNow, performed basic monitoring and troubleshooting, and collaborated with vendors or internal L3 teams to resolve hardware/software issues
- Maintained system documentation and prepared regular reports for ensuring smooth functioning
- Contributed to improving system efficiency, resulting in a 20% reduction in incident resolution time
NOC Engineer L2
Diversified Network Solution Supporting Bharti Airtel Workplace
Haryana (Gurugram)
09.2022 - 09.2023
- Coordinated with vendors regarding hardware purchases or service contracts.
- Managed and maintained Video Conferencing infrastructure, including Cisco, Dolby, MTR, Blue Jeans, and Zoom.
- Integrated rooms with Crestron control systems, switchers, multiple cameras, extenders, and other peripherals.
- Handled incidents through ServiceNow, performed basic monitoring and troubleshooting, and collaborated with vendors or internal L3 teams to resolve hardware/software issues.
Telecom Engineer 1
Anlage Infotech Supporting Publicis Sapient Workplace
08.2020 - 08.2022
- A Zoom webinar allows you to broadcast a meeting to view-only participants
- Hosts and panellists can share their screens, video, and audio in the webinar, while attendees can use the chat or Q&A options to interact with the host and panellists (attendees do not have microphone or camera controls)
- The Zoom Admin pack supports information in your doc about Zoom Users and their Recordings
- Additionally, you can schedule meetings for users via
- A button or automation
- Extended scenarios a you to create or delete user accounts via Buttons or automation allow
- Led the design and implementation of Microsoft Direct Routing for Microsoft Teams, enabling seamless integration with the organization's telephony infrastructure
- Configured and managed Session Border Controllers (SBCs) to ensure secure and reliable communication between Microsoft Teams and the PSTN
- Developed and maintained PowerShell scripts for automation of routine tasks, reducing manual workload to the team
- Resolved complex technical issues related to Direct Routing, SIP trucking, and call routing, ensuring minimal disruption to communication services
- Provided support to Clients and users for Microsoft Teams and Direct Routing-related issues
VC Support Engineer
Renovision Automation Services Supporting Wipro Ltd Workplace
06.2019 - 10.2020
- As an operational support provider for the company, my responsibility is to manage and maintain the Video Conferencing infrastructure, which includes a range of technologies such as Cisco, Dolby, MTR, Blue Jeans, and Zoom
- I integrate rooms with Crestron control systems, Switcher & multiple cameras, extenders, and other peripherals
- In case of any issues, I manage incidents through ServiceNow, perform basic monitoring and troubleshooting, and collaborate with vendors or internal L3 teams to fix hardware/software issues
- In addition to this, I maintain system documentation and prepare periodical reports for smooth functioning
Education
Class X - All Subjects
CBSE (Matriculation)
New Delhi01.2015
Diploma (CSE) - Computer Science Engineering
The Punjab State Board of Technical Education And Industrial Training
Chandigarh, Chandigarh06-2018
B.Tech - Computer Science Engineering
Maharishi Dayanand University (MDU)
Rohtak, Rohtak06-2025
Skills
- H323
- Sip
- VoIP
- Microsoft Teams
- Zoom Admin
- Video conference support
- Troubleshooting
- Powershell
- Routing
- IT Infrastructure
- Network engineering
- Configuration
- DMA
- Harman Recording Services
- Microsoft Direct Routing
- Video Conferencing
Certification
70-347 Enabling Office 365 Services
Timeline
Senior Support Engineer
Six Sigma Soft Solutions Supporting Tata Consultancy Workplace
08.2024 - 10.2024
NOC Engineer L2
Diversified Network Solution Supporting Bharti Airtel Workplace
09.2022 - 09.2023
Telecom Engineer 1
Anlage Infotech Supporting Publicis Sapient Workplace
08.2020 - 08.2022
VC Support Engineer
Renovision Automation Services Supporting Wipro Ltd Workplace
06.2019 - 10.2020
70-347 Enabling Office 365 Services
Class X - All Subjects
CBSE (Matriculation)
Diploma (CSE) - Computer Science Engineering
The Punjab State Board of Technical Education And Industrial Training
B.Tech - Computer Science Engineering
Maharishi Dayanand University (MDU)
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