Summary
Overview
Work History
Education
Skills
DOB
Accomplishments
Key Deliverables
Affiliations
Languages
Timeline
Generic
Nishant Singh

Nishant Singh

Summary

Hospitality professional with extensive experience in revenue management and team leadership at renowned brands such as Radisson and ITC. Proven ability to enhance guest experiences and drive profitability through effective marketing strategies. Skilled in financial administration and relationship building to align operational goals with service excellence. Strong general manager with a focus on productivity and project execution in high-pressure environments.

Overview

24
24
years of professional experience

Work History

General Manager

Royal Orchid Associated Hotels Pvt Ltd
Regenta Place Morni Hills
11.2023 - Current
  • Planned and organized accommodation, catering, and hotel services to enhance guest experience.
  • Promoted and marketed business to increase visibility and attract clientele.
  • Managed budgets and financial plans while controlling expenditure effectively.
  • Maintained statistical and financial records for accurate reporting and analysis.
  • Set and achieved sales and profit targets through strategic planning.
  • Analyzed sales figures to devise marketing and revenue management strategies.
  • Improved product marketability by researching market opportunities and coordinating new product development.
  • Supervised maintenance, supplies, renovations, and furnishings to uphold property standards.

Operations Manager (Unit Head)

Storii By ITC Hotels
11.2022 - 10.2024
  • Recruited pre-opening leadership team to drive project success.
  • Coordinated and managed processes for hotel opening.
  • Established standard operating procedures to meet brand expectations.
  • Developed strong relationships with owners to align goals.
  • Ensured compliance with operational brand standards and insurance requirements.
  • Delivered training sessions to enhance team understanding of SOPs and brand values.
  • Managed performance issues within departments, recruiting and developing pre-opening staff.
  • Oversaw all aspects of project management for successful hotel launch.

Rooms Division Manager

NAMAH Jim Corbett
12.2019 - 10.2022
  • Managed operations as Rooms Division Manager at Namah Jim Corbett, ensuring compliance with standards.
  • Conducted spot checks on guest rooms and public areas to uphold quality standards.
  • Developed departmental budgets while monitoring expenditures to maintain financial integrity.
  • Authorized leave schedules, balancing staff needs with operational demands.
  • Supervised Housekeeping staff, ensuring completion of all assigned duties and adherence to timelines.
  • Prepared bi-weekly work schedules for Housekeeping and Front Desk staff within budget constraints.
  • Monitored inventory levels, ordering supplies promptly to prevent shortages.
  • Promoted teamwork and effective communication across departments for seamless operations.

Rooms Division Manager

Radisson Chandigarh Zirakpur
07.2018 - 11.2019

Front Office Manager

Radisson Hotel Noida
10.2016 - 07.2018

Front Office Manager

Park Plaza Kolkata Ballygunge
12.2015 - 09.2016

Front Office Manager

Fortune The Savoy, Mussoorie
06.2014 - 11.2015

Rooms Division Manager

Radisson Hotel Shimla
05.2013 - 05.2014

Front Office Manager

Radisson Blu Marina Hotel, New Delhi
05.2011 - 04.2013

Front Office Manager

Radisson Blu Hotel Rudrapur
10.2010 - 05.2011

Front Office Manager

Park Plaza Gurgaon
12.2004 - 10.2010

Front Office Executive

Hans Plaza, New Delhi
06.2003 - 12.2004

Front Office Assistant

The Connaught, New Delhi
07.2002 - 06.2003

Front Office Assistant

The Arch Manor, Bhopal
09.2001 - 07.2002

Education

Institute of Hotel Management & Catering Technology
Patna
01.2001

KendriyaVidyalaya
New Delhi
01.1997

GyaniNiketan
Patna
01.1995

Skills

  • Windows operating systems
  • MS Office suite
  • Quality management
  • Financial administration
  • Customer relationship management
  • Marketing and advertising
  • Project management
  • Customer retention strategies
  • Business administration
  • Contract negotiation
  • Operations oversight
  • Team leadership
  • Revenue management

DOB

28th July, 1980

Accomplishments

  • Successfully implemented product enhancements on the web to expand global presence, resulting in Park Plaza Gurgaon being recognized on Expedia's Insiders Select List for two consecutive years, 2009 and 2010.
  • Additionally, played a pivotal role in attaining the Bronze status for Park Plaza Gurgaon, the first hotel in India, through the completion of the EarthCheck program, mandated by Carlson.
  • Assumed responsibility for various key departments including Sales, IT, and Housekeeping at Park Plaza Gurgaon, as well as managed Sales and the Front Office department at Radisson Blu Hotel Rudrapur.
  • Contributed as a pre-opening team member at both Park Plaza Gurgaon and Radisson Blu Hotel Rudrapur, beginning as a Front Office Executive at PPG and advancing to the position of Front Office Manager.
  • Instrumental in setting up the Front Office department, including the implementation of the 'Opera' software.
  • Led Sales operations alongside the Front Office at Radisson Rudrapur, and supervised Sales, Housekeeping, and IT departments at Park Plaza Gurgaon as needed.
  • Received positive guest comments and recognition for delivering exceptional guest experiences.

Key Deliverables

As a seasoned hotelier, my primary focus lies in orchestrating exceptional guest experiences through strategic management and innovative hospitality solutions My key deliverable revolves around spearheading a dynamic team, fostering a culture of excellence, and ensuring unparalleled service standards By cultivating a collaborative environment and staying abreast of industry trends, I consistently drive operational efficiency and elevate guest satisfaction to new heights Embracing leadership at its core, I lead by example, inspire teams to surpass expectations, and champion the vision of creating memorable moments that resonate with every guest's journey

Affiliations

  • Long Drives
  • Watching and playing sports
  • Reading

Languages

English
First Language
Hindi
Proficient (C2)
C2

Timeline

General Manager

Royal Orchid Associated Hotels Pvt Ltd
11.2023 - Current

Operations Manager (Unit Head)

Storii By ITC Hotels
11.2022 - 10.2024

Rooms Division Manager

NAMAH Jim Corbett
12.2019 - 10.2022

Rooms Division Manager

Radisson Chandigarh Zirakpur
07.2018 - 11.2019

Front Office Manager

Radisson Hotel Noida
10.2016 - 07.2018

Front Office Manager

Park Plaza Kolkata Ballygunge
12.2015 - 09.2016

Front Office Manager

Fortune The Savoy, Mussoorie
06.2014 - 11.2015

Rooms Division Manager

Radisson Hotel Shimla
05.2013 - 05.2014

Front Office Manager

Radisson Blu Marina Hotel, New Delhi
05.2011 - 04.2013

Front Office Manager

Radisson Blu Hotel Rudrapur
10.2010 - 05.2011

Front Office Manager

Park Plaza Gurgaon
12.2004 - 10.2010

Front Office Executive

Hans Plaza, New Delhi
06.2003 - 12.2004

Front Office Assistant

The Connaught, New Delhi
07.2002 - 06.2003

Front Office Assistant

The Arch Manor, Bhopal
09.2001 - 07.2002

Institute of Hotel Management & Catering Technology

KendriyaVidyalaya

GyaniNiketan
Nishant Singh