Hi, I’m
Nishant Singh
Audio Video Engineer L2
New Delhi
Summary
Results-driven Telecom & Video Conferencing Engineer with 6 years of experience in managing enterprise AV, collaboration, and network solutions. Skilled in Microsoft Teams Direct Routing, Zoom administration, VoIP, SIP, H.323, and end-to-end video conferencing support. Proven track record in troubleshooting, configuration, and automation with PowerShell, ensuring seamless communication infrastructure and minimal downtime.
Overview
6
years of professional experience
2
Languages
Work History
Volkswagen Group Technology Solution
Video Engineer L2
01.2025 - Current
Job overview
- Installed, configured, and maintained microphones, cameras, lighting, switchers, and projectors for seamless AV operations.
- Conducted live event sound checks, ensured optimal performance, and resolved technical issues promptly.
- Managed AV inventory, maintained QSC devices (NV32, NV21), LG Signage displays, and Data Beat Omni systems.
- Developed and implemented video streaming solutions, enhancing user experience and system reliability across platforms.
- Collaborated with cross-functional teams to troubleshoot and resolve video playback issues, improving overall service quality.
- Led the integration of advanced video processing tools, optimizing workflows and reducing operational downtime significantly.
- Mentored junior engineers on video engineering principles, fostering skill development and enhancing team productivity.
Tata Consultancy Services(TCS)
Senior Support Engineer 2
08.2024 - 10.2024
Job overview
- Resolved 95% of escalated technical issues within SLA, ensuring high client satisfaction.
- Implemented preventive maintenance, reducing downtime by 20%.
- Mentored junior engineers, improving overall team efficiency by 15%.
- Led troubleshooting initiatives for complex technical issues, enhancing system performance and user satisfaction across multiple client projects.
- Developed and implemented process improvements that streamlined support operations, resulting in reduced response times and increased efficiency.
- Mentored junior support engineers, providing guidance on best practices and technical skills, fostering team growth and expertise.
- Collaborated with cross-functional teams to identify recurring issues, driving root cause analysis that informed future preventative measures.
Bharti Airtel
NOC Engineer L2
09.2022 - 08.2024
Job overview
- Installed, configured, and supported Polycom VC units (HDX, Group Series), DMA, RPRM, RPAD.
- Monitored VC call flow for high-level meetings and managed conferencing via Zoom, BlueJeans, and Skype.
- Created and managed bridge calls for internal and external stakeholders.
- Monitored network performance, diagnosing issues to ensure optimal functionality and enhance service reliability for clients.
- Collaborated with cross-functional teams to troubleshoot and resolve technical incidents, improving response times significantly.
- Implemented proactive maintenance protocols, resulting in reduced downtime and improved overall system efficiency.
- Utilized network monitoring tools to analyze traffic patterns, leading to informed decisions for capacity planning and resource allocation.
Publicis Sapient
Telecom Engineer L1
10.2020 - 08.2022
Job overview
- Configured Microsoft Teams Direct Routing, SBCs, and PSTN integration.
- Automated tasks via PowerShell scripting, reducing manual workload.
- Delivered end-user and client support for Teams telephony and Zoom webinars.
- Led the implementation of network monitoring tools, enhancing system performance and reducing downtime across multiple projects.
- Collaborated with cross-functional teams to design and deploy telecom solutions, ensuring seamless integration and optimized functionality.
- Conducted thorough system testing and troubleshooting, improving network reliability and user satisfaction through proactive problem resolution.
- Developed comprehensive documentation for network configurations and procedures, streamlining knowledge transfer and enhancing team efficiency.
Renovision Automation Services Supporting Wipro Ltd Workplace
VC Support Engineer
06.2019 - 10.2020
Job overview
- Managed enterprise VC infrastructure (Cisco, Dolby, MTR, BlueJeans, Zoom).
- Integrated Crestron systems, cameras, and peripherals for seamless meeting room operations.
- Handled incident management via ServiceNow and collaborated with L3 teams/vendors for resolutions.
- Led the implementation of automated support systems, enhancing operational efficiency and reducing response times for client inquiries.
- Developed and maintained documentation for troubleshooting processes, ensuring team members had access to accurate resources for issue resolution.
- Collaborated with cross-functional teams to identify and resolve technical issues, improving the overall user experience and system reliability.
- Mentored junior engineers in best practices for support and issue resolution, fostering a culture of continuous improvement within the team.
Education
Kendriya Vidyalaya SangathanNew Delhi
Matriculation
06-2015
The Punjab State Board of Technical Education And IndustrialPunjab (Amritsar)
Diploma (3yr) from .Computer Science Engineering
06-2018
Maharishi Dayanand University (MDU), RohtakHaryana, India
Bachelor of Science from B.Tech (Computer Science Engineering)
06-2025
Skills
H323
Interests
Cricket, Travelling, Music
EXTRA CURRICULAR
Sports Activity Activities and societies: I like sports activities already played Regionals & national level games all Indian Kendriya Vidyalaya Sangathan held Regional & national games every year Scout & Guide, Sports
Timeline
Video Engineer L2
Volkswagen Group Technology Solution
01.2025 - Current
Senior Support Engineer 2
Tata Consultancy Services(TCS)
08.2024 - 10.2024
NOC Engineer L2
Bharti Airtel
09.2022 - 08.2024
Telecom Engineer L1
Publicis Sapient
10.2020 - 08.2022
VC Support Engineer
Renovision Automation Services Supporting Wipro Ltd Workplace
06.2019 - 10.2020
Kendriya Vidyalaya Sangathan
Matriculation
The Punjab State Board of Technical Education And Industrial
Diploma (3yr) from .Computer Science Engineering
Maharishi Dayanand University (MDU), Rohtak
Bachelor of Science from B.Tech (Computer Science Engineering)