NISHANT SWARNIM
PATNA
Summary
Skilled VisionPLUS Analyst with 2.6 years experience at LTI Mindtree, specializing in CMS, FAS, and VisionPLUS subsystems. Proficient in incident analysis, root cause identification, and coordinating with clients, vendors, and teams for issue resolution. Familiar with COBOL, JCL, and CICS through professional training, supporting effective communication on system changes. Strong problem-solving and collaboration skills ensure efficient operations and client satisfaction.
Overview
2
2
years of professional experience
Work History
Cards Production Support Analyst(ABSA)
Ltimindtree
Pune
07.2022 - Current
- Provided technical support to production systems, handling production incidents, and providing end-to-end functional solutions and explanations to ensure a smooth BAU workflow.
- Investigated incidents reported by users regarding system functionality issues in the production environment.
- Documented root cause analysis findings after investigating incidents that occurred in a live environment.
- Supporting nine countries and direct interaction with clients.
- Have knowledge of Delinquency interest processing and calculation issues.
Education
B.Tech - Electrical Engineering
Techno India
Kolkata06-2022
Intermediate (12th), - BSEB
A.N College
Patna, Bihar04-2018
Matriculation (10th), - CBSE
St. Jhon's Residential Public School
Patna, Bihar04-2016
Skills
- Programming Languages: JCL, COBOL, SQL
- CICS integration
- Strong knowledge of CMS, FAS, and submodules of VisionPLUS
- Productive Tools :- Flex, Hive(Ambari), Service Now
Timeline
Cards Production Support Analyst(ABSA)
Ltimindtree
07.2022 - Current
B.Tech - Electrical Engineering
Techno India
Intermediate (12th), - BSEB
A.N College
Matriculation (10th), - CBSE
St. Jhon's Residential Public School
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