Nishant Tomar
Bulandshahr
Summary
- Delivered professional client support in both technical and sales environments, resolving issues, answering inquiries, and guiding customers through solutions to ensure high satisfaction.
- Managed high-volume calls, emails, and in-person meetings, diagnosing problems, providing consultations, and presenting tailored service or product solutions.
- Utilized CRM systems to document interactions, track leads, monitor issue resolution, and maintain accurate customer records for performance reporting.
- Built and maintained strong client relationships through effective communication, problem-solving, and personalized service, resulting in repeat business and referrals.
- Collaborated with cross-functional teams to coordinate service delivery, resolve complex cases, and meet or exceed performance and sales targets.
Overview
2
2
years of professional experience
Work History
Real Estate Sales Executive
Adsun Estate
Noida
05.2024 - Current
- Generated new business opportunities by prospecting potential buyers, sellers, and investors through cold calls, networking events, online platforms, and walk-in inquiries.
- Conducted property presentations, site visits, and virtual tours, highlighting key features, amenities, and investment benefits to potential clients.
- Negotiated sales terms, prepared purchase agreements, and facilitated the closing process while ensuring compliance with legal requirements and company policies.
- Maintained up-to-date knowledge of market trends, competitive listings, property values, and zoning regulations to provide accurate guidance to clients.
- Collaborated with developers, builders, and property owners to secure exclusive listings and promotional opportunities.
- Assisted clients in securing financing options by coordinating with banks, loan officers, and mortgage brokers.
- Prepared and maintained detailed sales reports, lead tracking logs, and customer records in CRM systems to monitor performance and follow-up activities.
- Built and maintained strong, long-term relationships with clients, resulting in repeat business and referrals.
- Participated in promotional events, exhibitions, and marketing campaigns to increase brand visibility and attract potential buyers.
Technical Support Executive
Silaris Information PVT LTD
New Delhi
03.2023 - 03.2024
- Provided technical assistance to clients via phone, email, and remote access tools, ensuring prompt resolution of software, hardware, and connectivity issues.
- Handled high-volume inbound and outbound calls, diagnosing technical problems, documenting issues, and guiding customers through troubleshooting steps.
- Installed, configured, and updated software applications, ensuring compatibility with client systems and adherence to company protocols.
- Escalated complex technical issues to senior engineers or relevant departments while maintaining ownership and follow-up until resolution.
- Maintained accurate records of all support interactions, resolutions, and follow-up actions in CRM/ticketing systems for tracking and reporting purposes.
- Delivered product training and technical guidance to end-users, enabling them to operate systems effectively and reduce recurring issues.
- Coordinated with internal teams to identify common problems, contribute to knowledge base updates, and recommend process improvements for faster resolution times.
- Met and exceeded performance targets including response time, resolution rate, and customer satisfaction scores.
Education
Bachelor's of Computer Application - Computer Engineering
IP College Campus 2
Bulandshahr, UP07-2024
Skills
- Property valuation
- Contract negotiation
- Market analysis
- Sales forecasting
- CRM management
- Client relationship management
- Technical troubleshooting
- Software installation
- Hardware configuration
- Network diagnostics
- Product training
Accomplishments
- Quick issue resolution: resolved 90% of the technical issues within an hour
- Customer satisfaction excellence
- Effective team trainer
Timeline
Real Estate Sales Executive
Adsun Estate
05.2024 - Current
Technical Support Executive
Silaris Information PVT LTD
03.2023 - 03.2024
Bachelor's of Computer Application - Computer Engineering
IP College Campus 2