Nishant Dwivedi
Noida
Summary
Results-driven professional with 7+ years of experience across Solution sales, Presales and Key Account management of the CpaaS, CRM and Digital transformation, leading client workshops and discussions, and delivering impactful end-to-end RFP responses. Proven expertise in enabling digital transformation through AI-powered engagement solutions and aligning performance marketing strategy with evolving customer expectations.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Solution Consultant- Solution Sales
Sinch India
Noida
11.2022 - Current
- Leading solution design and consultative selling for Sinch's CPaaS suite-including SAP Contact Pro, WhatsApp, RCS, HubSpot, Voice, and AI Agents-targeting BFSI, Fintech, and Public Sector clients across India and APAC.
- Drove 500% YoY growth in adoption of a key SaaS product during FY24 by identifying high-impact use cases and executing targeted solution pitches.
- Collaborating closely with Sales and Product teams to co-create over 50 customized communication workflows, ensuring alignment with client objectives and industry regulations.
- Managing end-to-end RFP/RFI responses, solution blueprints, and tailored demos-engaging CXOs and digital transformation leaders-achieving a win rate of 40%.
- Facilitating discovery workshops and mapping 100+ customer journeys to support use cases in digital onboarding, lifecycle engagement, and retention strategies.
- Supporting go-to-market (GTM) initiatives through internal training, playbook development, and market intelligence, while executing 15+ competitive benchmarking studies.
- Acting as a trusted advisor throughout the pre-sales lifecycle, contributing to a 25% increase in deal velocity and improved conversion rates.
Manager- Presales
Decimal technologies
Gurugram
07.2021 - 11.2022
- Defined and architected 25+ solutions delivered 100+ product demos and prepared over 50 corporate and product offering collaterals including brochures, datasheets, concept videos, and client/investor presentations. Secured inputs from 10+ key internal and external stakeholders per project.
- Executed resource and capacity planning across 40+ proposals annually, improving proposal turnaround time by 20%.
- Prepared 50+ approach notes, documents, concept notes, BRDs, and functional/technical specifications for various industry use cases.
- Supported technical proposal writing and responded to 50+ bids, RFIs, and RFPs with a win rate of approximately 10%.
- Built strategic partnerships, conducted 20+ competition analyses, and led international and domestic market research studies across 10+ countries.
Deputy Manager- Digital Solution
ICICI bank
Ahmedabad
05.2019 - 07.2021
- Drive strategic planning for digital performance marketing campaigns on Meta platforms, integrating with CRM and analytics systems for real-time tracking.
- Co-create high-conversion ad funnels with creative and media partners, ensuring seamless integration with campaign management tools and customer databases. Portfolio management and Value-added.
- Manage portfolio of paid media campaigns and value-added marketing services, optimizing ROI and customer acquisition costs.
- Enabled prima facie WhatsApp banking services for HNI banking customers.
Education
PGDM - Markting And Finance
TAPMI
Manipal 06.2017 - 04.2019
B. Tech. - Electrical Engineering
RGPV
Bhopal 08.2012 - 01.2016
Skills
- Team player
- Active listening
- Solution design
- Solution Sales
- Stakeholder management
- Cross-functional collaboration
- Critical thinking
- Technical proposal writing
- Key account management
- Technical consultation
- Consultative selling
- Technical analysis
- Competitive benchmarking
- GTM support
- C-suite demonstration
- RFP management
Tools Used
- SAP contact pro
- MS 365 Dynamics
- Salesforce
- HubSpot
- Dialogue flow
- Meta BM
- AJM
Certification
- Presales Management- IT Solutions and Services Providers
- Credit Analysis of SME and MSME, Crisil
- IC38, Insurance Regulatory and HIPPA
- AI agent and MCP
- Product designing Figma
- MS365 dynamics basics Linkedin
- SAP ERP and 4/HANA essential training by LinkedIn
- SAP contact pro certified professional
Extracurricular Activities
Participated in Drama Workshop conducted by National Drama School Active member and content writer for Terribly Tiny Tales Won State Level Table Tennis Tournament 2011
Languages
English, Hindi, Gujarati
Personal Information
Title: Senior Solution Consultant
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Solution Consultant- Solution Sales
Sinch India
11.2022 - Current
Manager- Presales
Decimal technologies
07.2021 - 11.2022
Deputy Manager- Digital Solution
ICICI bank
05.2019 - 07.2021
PGDM - Markting And Finance
TAPMI
06.2017 - 04.2019
B. Tech. - Electrical Engineering
RGPV
08.2012 - 01.2016