NISHANT RAJESH GJRA
Mumbai
Summary
Senior Application Support Engineer (L3) and Business Command Center professional with experience in managing mission-critical applications, major incidents, and enterprise operations in a 24×7 banking environment. Strong in root cause analysis, incident orchestration, stakeholder communication, and ensuring service stability and operational resilience.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Senior Software Consultant
Larsen and Toubro Infotech Limited.
Mumbai
09.2025 - Current
- Managed enterprise-wide major incidents in critical banking and financial services, ensuring rapid triage and resolution to minimize service disruption.
- Coordinated between technology, operations, and business stakeholders during high-severity incidents to streamline communication and response efforts.
- Led major incident bridge calls, driving structured communication, action tracking, and timely updates to stakeholders.
- Conducted business impact assessments for incidents to identify and articulate customer, financial, and regulatory risks.
Senior Software Engineer
Larsen and Toubro Infotech Limited.
Mumbai
08.2020 - 08.2025
- Delivered Level 3 application support for client-facing, mission-critical web applications in 24×7 production environment, ensuring high availability and system stability to meet business needs.
- Reduced incident resolution time by 20% through proactive monitoring, log analysis, and trend-based problem identification using ServiceNow.
- Provided final escalation support for complex incidents, conducted root cause analysis (RCA), and established permanent fixes to prevent recurrence.
- Executed advanced SQL analysis to troubleshoot data issues and collaborated with development, QA, and infrastructure teams to support releases and enhance performance.
- Monitored file transfers, data feeds, and Autosys batch jobs, proactively identifying failures and performance issues to mitigate business impact.
Education
MBA - Masters of Business Administration
Liverpool John Moores University
01-2025
Advanced General Management Program -
Institute of Management Technology
01-2024
Bachelor of Science - Information Technology
KJ Somaiya College
Mumbai05-2017
Skills
- PL/SQL/MySQL
- UNIX/LINUX
- Autosys
- JIRA
Certification
AWS Partner: Accreditation (Technical)
Timeline
Senior Software Consultant
Larsen and Toubro Infotech Limited.
09.2025 - Current
Senior Software Engineer
Larsen and Toubro Infotech Limited.
08.2020 - 08.2025
MBA - Masters of Business Administration
Liverpool John Moores University
Advanced General Management Program -
Institute of Management Technology
Bachelor of Science - Information Technology
KJ Somaiya College