Nishanth Jagannatham
Assistant Manager
Hyderabad
Summary
Adept at driving operational excellence, I leveraged analytical skills and process improvement techniques at Genpact to enhance productivity and efficiency. My tenure included mentoring staff, fostering professional growth, and implementing technology solutions, achieving significant operational improvements. My problem-solving abilities and expertise in operations management have consistently resulted in positive outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Genpact
Hyderabad
01.2021 - Current
- Managing team of 13 FTE for OTC in AR collection Process
- Successfully completed knowledge transfer through remote transitions
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of facility.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Spearheaded process improvements that resulted in reduced lead times, increased output, and improved overall operational efficiency.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Monitored key performance metrics to identify areas for improvement.
- Implemented new technology to streamline processes and improve operations.
Management Trainee
Genpact
Hyderabad
10.2019 - 12.2020
- Took handover of top accounts and prepared SOP/Process notes for collection
- Trained 10+ FTE in Collection
- Managed team of 6 FTE
- Worked with management and client to streamline business
- Worked with automation team on automating critical business reporting
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down line.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Enhanced team productivity by providing regular training on accounting software and tools.
Process Associate & Process Developer
Genpact
Hyderabad
07.2015 - 09.2019
- Optimized workforce schedules by analyzing historical data and forecasting future trends.
- Developed custom reports to provide management with valuable insights into workforce performance metrics.
- Streamlined WFM processes for enhanced efficiency and productivity across organization.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Increased operational efficiency by developing standardized templates for routine tasks such as report generation or dataset creation that could be easily replicated across multiple departments within organization.
- Enhanced decision-making processes for management through timely delivery of accurate and relevant MIS reports.
Customer Care Executive
Enviro Builtech & OneRx
Hyderabad
05.2013 - 04.2015
- Communicated with customers to identify needs and expectations.
- Resolved concerns with products or services to help with retention and drive sales.
Education
B.Tech -
V.S.M.E.C By J.N.T.U
Hyderabad, India 04.2001 -
H.S.C -
Narayana Junior Collage
Hyderabad 04.2001 -
S.S.C -
Gowtham Model School
Hyderabad 04.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Problem-Solving
Documentation And Reporting
Analytical Skills
Process Improvement
Accomplishments
- Multiple appreciation and management awards
- Green Belt Trained
- Lean Certified
Timeline
Assistant Manager
Genpact
01.2021 - Current
Management Trainee
Genpact
10.2019 - 12.2020
Process Associate & Process Developer
Genpact
07.2015 - 09.2019
Customer Care Executive
Enviro Builtech & OneRx
05.2013 - 04.2015
B.Tech -
V.S.M.E.C By J.N.T.U
04.2001 -
H.S.C -
Narayana Junior Collage
04.2001 -
S.S.C -
Gowtham Model School
04.2001 -
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