Nishanth Kumar
Chennai
Summary
A challenging career in a fast-paced environment that will allow providing my knowledge and skills with a positive attitude, coupled with resourcefulness and innovation, to an organization and my professional growth.
Overview
7
7
years of professional experience
6
6
Languages
Work History
Analyst
HCL Technologies
04.2024 - Current
- Enhanced team productivity by streamlining workflow processes and implementing time saving strategies.
- Mentored juniors, fostering professional development and strengthening overall team performance.
- Collaborated with cross-functional team to identify areas for improvement, resulting in increased operational effectiveness.
- Built and nurtured strong client relationships, ensuring business needs were met and consistently exceeding expectations on deliverables.
- Analyzed data to identify root causes of issues and recommended corrective actions, improving process efficiency.
- Delivered excellent customer service by resolving payment-related inquirers promptly, ensuring client satisfaction.
- Coordinated with external partners to streamline inter-company payment processes, strengthening industry relationships.
Order Management - SME (Subject matter expert)
Concentrix Technologies (India) Private Limited.
07.2022 - 03.2024
- We recruited to set up a pilot process. The team was micro, and the process is fully manual. I have successfully managed to align it, and so far the process is stabilised and running smoothly.
- Effectively process customer orders, returns, and expedited order fulfilment to improve the level of customer service.
- Define, revise, and implement processes and procedures to improve the efficiency of the order entry process.
- I contacted and followed up with customers to resolve billing issues.
- Coordinated special requests and gained approvals.
- Efficiently processed orders received via telephone, EDI, fax, and email in order to ensure on-time delivery to the customer's location.
- Capable of working in a highly dynamic, professional environment.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Commercial Billing - Senior accounting associate
RR Donnelly India Outsource Pvt.Ltd.
01.2022 - 07.2022
- Analysing SO (sales order) and checklist, which include customer details. Verifying special billing instructions and customer details by using SO with WCSS.
- Authorised to bill invoice up to $50,000 in sell price on their own. Responsible to send BWS if needed.
- If the sell price is extended by more than $50,000, you must send a BWS (billing work sheet) and get approval from the respective salesperson.
- Responsible for filing MDTS (tax), MC charges like postage, freight charges, and additional charges.
- The responsibility to ship and create an order depends upon the job type.
- Responsible for following up with onshore billers for urgent requirements if needed.
- Maintaining quality with zero errors.
Reconciliation - Senior process associate
IQ Back office India Pvt. Ltd.
09.2018 - 12.2021
- Auditing the sales transaction taken place and validating the sales value against the validated deposit slips (bank statement) to ensure that the sales are deposited in the bank reduces fraudulent activities.
- Analysing and recording all appropriate debit and credit adjustments for bank reconciliation.
- Completing daily, weekly, and monthly bank reconciliations, along with research and follow-up for unreconciled items, for assigned accounts.
- GL posting (journal posting in client ERP).
- Validating and sharing the monthly sales report received from client MIS.
- Preparing the weekly and monthly dashboards.
- Prepare accurate, timely, and complete journal information for the recording of reconciling entries to the appropriate accounts.
- Responsible for the identification, accounting and reporting of information related to the reconciliations per formed.
Education
Bachelor of Arts - Commerce
Dr. MGR University
Skills
Billing Statement Management
Affiliations
- Critical thinking
- Effective Communication
- leadership
- Active listening
- Problem solving
- Interpersonal skills
- Decision making
- Team work
- Strategic thinking
Languages
Tamil & English
HOBBIES
- Playing carrom board.
- Palying badminton.
- Listening music.
PERSONAL DETAILS:
Father's name: Karunakaran
Date of Birth: 13.02.1996
Marital Status: Married
Nationality: Indian
Timeline
Analyst
HCL Technologies
04.2024 - Current
Order Management - SME (Subject matter expert)
Concentrix Technologies (India) Private Limited.
07.2022 - 03.2024
Commercial Billing - Senior accounting associate
RR Donnelly India Outsource Pvt.Ltd.
01.2022 - 07.2022
Reconciliation - Senior process associate
IQ Back office India Pvt. Ltd.
09.2018 - 12.2021
Bachelor of Arts - Commerce
Dr. MGR University
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