Nishanth Muppala

Project #1

Project Title: Claims Management System

Client: Conduent Business Services LLC

CMdS Claims provides accurate, prompt, and real-time adjudication of claims and encounters to support state healthcare programs with over 1,300 flexible edits and audits, a powerful COTS-based rules engine, and support for simple and complex pricing methodologies – using configurable program and benefit plan capabilities to accurately and quickly process claims. In CMdS, TPL (Third Party Liability) uses data matching for the recovery of funds to the limit of the legal liability from insurance companies, another person, or any other entity that is liable for health care costs. Includes health insurance benefits, Medicare recoveries, HIPP, casualty/accident claims, product liability claims, medical malpractice, worker’s compensation claims, and estate recovery to ensure Medicaid is the payer of last resort.

Roles and Responsibilities:

• Responsible for developing and executing Test plan and test cases.
• Preparation/ review of test plans, test estimates, test strategy and test reports.
• Acquire a thorough understanding of the Business/Domain of the project and be involved in cross-functional training and mentoring new members of the team.
• Create detailed, comprehensive and well-structured test cases.
• Estimate, prioritize, plan testing activities.
• Involved with Task Allocation, Monitoring and Tracking of Tasks to Completion.
• Setting Entry/Exit/Risk & issues/ Project Status Indicators/Escalations/Dashboard.
• Improvement Initiatives at the project level - Test Efficiency / Productivity.
• Perform all testing (Functional, System integration, DB related, API / Webservices) related activities and ensure capture/logging of defects in time.
• Identify, verify, and report bugs and perform root cause analysis to identify issues.
• Perform thorough regression testing when bugs are resolved.
• Give updates on daily progress and status of tasks assigned on time and a timely escalation of issues related to testing.
• Work closely with development teams in defining tests efficiently.
• Work closely with the rest of the QE team and support peer QE members as needed.
• Work collaboratively with the clients on the project planning and deliverables/progress daily.

Project Title: CMdS NCCI & Care Management

Client: Conduent Business Services LLC

The CMS developed the National Correct Coding Initiative (NCCI) to promote national correct coding methodologies and to control improper coding leading to inappropriate payment in Part B claims. The Centers for Medicare & Medicaid Services (CMS) owns the NCCI program and is responsible for all decisions regarding its contents. The CMS developed its coding policies based on coding conventions defined in the American Medical Association's CPT Manual, national and local policies and edits, coding guidelines developed by national societies, analysis of standard medical and surgical practices, and a review of current coding practices. The NCCI contains two types of edits:

NCCI procedure-to-procedure (PTP) edits that define pairs of Healthcare Common Procedure Coding System (HCPCS)/Current Procedural Terminology (CPT) codes that should not be reported together for a variety of reasons. The purpose of the PTP edits is to prevent improper payments when incorrect code combinations are reported.

Medically Unlikely Edits (MUEs) define for each HCPCS/CPT code the maximum units of service (UOS) that a provider would report under most circumstances for a single beneficiary on a single date of service.

Roles and Responsibilities:

• After the user stories were prioritized for the sprint, BA’s will give functional walkthrough on each user story, and we use to attend these meetings to understand use case functionality and clarifying the doubts if any.
• Responsible to create test cases based on the Use Case documents and BA inputs.
• Uploading and executing test cases in Azure Devops project management portal.
• Attending to User Story pre-demo meetings which is giving by dev team before the story is releasing to QA
• Once the user story is released to QA, executing the respective test cases, and updating the test evidence in Azure DevOps.
• Performed database validations in Mongo DB & Postgre SQL
• If any defect identified during execution, we will log the defect in Azure Devops and will track the same.
• Responsible to perform smoke test upon every successful deployment in both QA & UAT environments and supporting in weekends for server patching activity.
• Responsible to attend sprint planning, spring retrospective and daily scrum meetings.
• Performed application testing in iPad version using Browser stack for Care Management application.
• Sometimes we will be using Microsoft TFS (Team Foundation Server) tool to upload and execute test cases for Care Management application.

Project #1
Project Title: EU Serialization

Client: UPS (United Parcel Services)

Project Description:

UPS (United Parcel Services) is based out of USA and it is one of the largest logistics company in US. So, now they started expanding their business in EUROPEAN countries also. They will do international shipping across the world. Especially UPS has started shipping health care related products in Europe, for this they started a project called EU Serialization. In EU Serialization there are three types of flows exists in delivering product to customer, they are Inbound flow, Outbound flow and Return flow. Inbound means Receiving medicines from medicine manufacturing company’s warehouse to UPS warehouse. Outbound means UPS will deliver the medicine product which received from manufacturing company to end customer and finally Return flow means, after product delivered to customer if there are any damage or medicine got expired or some other reasons, then customer can return to UPS so that UPS will return same to the client warehouse. For the above said flows/functionalities I have performed below roles & responsibilities.

Roles and Responsibilities:

• We have teams at both Onsite and Offshore, so I have performed onsite role (USA) and managing offshore team for the same project.
• Responsible to create test cases in ALM need to get approval for the same.
• Responsible to perform regression testing for Inbound, Outbound and Return flows in both QA & UAT environments whenever patch is deployed.
• End of the day I will assign pending/new work to offshore team and will get updates in next day morning hen I logged in to work.
• During the validation of Inbound, Outbound and Return flows, we will be using RF Gun for scanning the barcode stickers for label printing and to initiate pack event.
• Performed regression testing using UFT automation tool for Inbound, Outbound & Return flows, will initiate the execution through ALM and upon completing will share the test reports across the team. This is a daily activity.
• Responsible to debug the failed test scripts in UFT and also will create the new test scripts using UFT.
• As part of automation migration from UFT to Selenium, created selenium automation scripts for the above-mentioned flows i.e., Inbound, Outbound and Return flows.
• During selenium automation scripts design for these flows, faced some challenges like unable to automate even though the fields have all the identifiers like name, ID, xpath, css etc., So, during this situation I have used Sikuli API (Image Based Recognition) and Robot class to automate such kind of objects/functionalities.
• Responsible to report bugs in ALM and tracking until the defects get resolved.

Project #2

Project Title: Lincoln Integration Testing

Client: Lincoln Financial Group

Project Description:

Lincoln Integration Testing means the process of acquiring some of the functionalities from the Liberty Mutual Group and implementing the same functionalities in Lincoln. There is a contract between Liberty and Lincoln for a 6 months period to complete the implementation of what ever the insurance related functionalities available in Liberty to Lincoln. During this process I have worked in testing the Microsoft SSIS pages by running the Autosys jobs and validating the SQL server database. Also worked on IVR testing which is acquiring the Liberty Customer Care IVR call flows to Lincoln customer support. Performed IVR testing on many call flows using the tools like Cisco Jabber, Genesys WDE, Avaya One X Agent and Genesys Ccpulse. All the call flows are represented in the form of Visio Diagrams, based on this visio call flows we performed end-to-end IVR testing for many call flows.

Roles and Responsibilities:

• Responsible to trigger the Autosys Job to run the SSIS packages (Stored Procedures) and need to verify in WinScp for remote server log and need to verify the SQL server database for the data presence.
• Before executing the Stored Procedures verified the data in Sybase database from Liberty side and make sure the same data should replicate in SQL server database after the Stored Proc job runs successfully.
• Responsible to log the defects in JIRA and tracking them until it closer.
• Attending to the daily based Agile scrum meetings to give the status.
• Performed IVR testing for many call flows using the tools like Cisco Jabber, Genesys WDE, Avaya One X Agent and Genesys CCpulse.
• Attended to defect triage meetings on a daily basis.

Project #3

Project Title: Selling IMAGIN

Client: Federal Home Loan Mortgage Corporation (Freddie Mac)

Project Description:

Federal Home Loan Mortgage Corporation (Freddie Mac) is a Federal Sponsored organization and their area of business is mainly in mortgage loans. Capital Markets business promotes the mortgage market’s liquidity and makes funding more available to borrowers by purchasing mortgage-related securities guaranteed by Freddie Mac and other financial institutions as investments and managing their portfolio. Freddie Mac offers different types of loans and one of the loan product I worked is called Integrated Mortgage Insurance (IMAGIN), this type of loans is categorized is IFI 818 in loan terms. IMAGIN is a new way to attract private capital to the low-down payment market. IMAGIN is open to reinsures that meet Freddie Mac’s stringent counterparty standards, which include capital and collateralization requirements.

Roles and Responsibilities:

• Responsible to initiate a pipeline execution for 303 automated test cases in Jenkins and monitor thoroughly.
• As a Test Ops person, I need to create a detailed report for all the pipeline failures with proper analysis and root cause and triaging with Dev ops team and development to fix the issues.
• Configured/Created pipeline and snippet jobs in Jenkins for IMAGIN project.
• After identifying the root cause for test failures, fixed the code changes and pusing and committing in Git Eye.
• Writing SQL queries to fetch the test data from DB2 using the tool Embarcadero.
• Scheduling triage meetings which includes my test team, development team on a daily basis.
• Giving knowledge transfer to the newly joined persons on client business area and on project.
• Performed manual execution also for 8 user stories, reporting defects in ALM and tracked until the issues were closed. Ran all the completed test cases in ALM test lab.

Project #4

Project Title: Guidewire Integration

Client: Federated Insurance

Project Description:

Federated Insurance migrating their legacy system (CRM) to Guidewire software, so as part of this process developed web services in such a way to fetch the information from CRM to PolicyCenter, which means if any policy created in PolicyCenter then the same policy should be created in PolicyCenter also automatically. Along with this there are different services created like Policy services, Policy Feed services, Location Services, Transaction Services etc., All these web service functionalities have been tested and verified.

Roles and Responsibilities:

• Involved in creating the Test Planning/Design for the assigned stories.
• Created web service test cases for different web service operations.
• Performed web service testing using Soap UI for various operations like Policy Services, Policy Feed services, Location Services, Transaction Services etc.
• Reporting and tracking defects in Rally.
• Interacting with offshore team to get the status and providing guidance and coordinate the team to meet the deliverables.
• Performed Onsite lead role for Guidewire Integration track.

Project #5

Project Title: FP Portal & PruAnnuities - Migration

Client: Prudential Life Insurance Co of America

Project Description:

Prudential Corporation is an insurance company and they are offering different types of insurance products in NA region. In order to show case these products/details in their websites they are using Vignette as web content management tool currently. Instead of Vignette tool customer replaced with IBM WCM tool as a web content management tool. So, as part of this migration project (Vignette to IBM WCM) we have moved and all the vignette contents to WCM tool and then pushed all the data to respective site area in UI part and validated accordingly. Performed various types of testing like Functional, Integration, Regression and Smoke.

Roles and Responsibilities:

• ­Involved in creating the Test Planning/Design for the assigned stories.
• Created Functional test cases, Integration/E2E test cases.
• Performed Functional, Integration, Regression and Smoke testing.
• Reporting and tracking defects in ALM.
• Interacting to onsite teams to update the status and get the necessary information.
• Supported when project was in critical during production phase.

Project #6

Project Title: SEI Wealth Platform –SWP

Client: SEI Global Services Inc.

Project Description:

The SEI Wealth Platform is a business platform that is the total sum of services SEI provides within the Wealth Management sector. It's a combination of people, process and the technology that make up the platform. The SEI Wealth Platform as designed, allows both our clients and SEI to transform their businesses. This is supported by the key principles of the platform like Offers superior functionality, Comprehensive asset management functionality, the ability to move from account view to a view across the entire client relationship.

Roles and Responsibilities:

• Involved in creating the Test Planning/Design for the assigned user stories.
• Exporting the designed test cases to Rally (CA) once my test cases got approved from onsite BSA’s.
• Developed End to End test cases and created a Regression suit.
• Reporting the defects in Rally and tracking them until it is fixed
• After successful execution uploading the test evidences to Rally.
• Interacting to onsite teams to update the status and get the necessary information.
• Involved in monthly meetings and Retrospective meetings with onsite team.
• Provided KT sessions for every 2 weeks on domain knowledge.

Project #7

Project Title: CapitalOne Retail Banking – Core Deposits

Client: Capital One Financial Corporation

Project Description:

Capital One Retail banking offers a Services which includes savings and transactional accounts, mortgages, personal loans, debit cards, and credit cards and also offers a Commercial banking services for corporates, investment banking etc., For all these banking services Capital One uses Mainframes as a back-end application, so all the above services uses Mainframes. If any account creation happened/ customer details update/deposits/changing customer account type/loan approvals/cheque processing and so on, once these processes done thru manually or thru automation from different channels then finally all the transaction will update in Mainframe screen after nightly batches. This should be validating on a daily basis.

Roles and Responsibilities:

• Involved in creating the Test Planning/Design for the assigned user stories.
• Performed Mainframe testing for various banking applications.
• Performed automation scripts debugging using UFT for different banking applications.
• Exporting the designed test cases to HP ALM upon approved from onsite BSA’s.
• Involved in performing Integration and Regression testing.
• Reporting and tracking the defects in HP ALM (QC).
• Tracking the work-related activities in Version One Agile Project Management.
• After successful execution, uploading all the test results, Screen Shots, Test Approvals and Test Scenarios into Knowledge Link (Internal Client Portal/Environment).
• Exporting all the test cases from Excel sheet to Test Plan section in HP ALM (QC).
• Pulling all the test cases from Test Plan to Test Lab in HP ALM (QC) and execute them manually and reporting, tracking the bugs in QC itself.

Project Title: Touch Point Sales & Services (CapitalOne)

Client: Cognizant Technology Solutions

• Project Description:
  Capital One Retail banking offers a Services which includes savings and transactional accounts, mortgages, personal loans, debit cards, and credit cards and also offers a Commercial banking services for corporates, investment banking etc., For all these banking services Capital One comes up with a application called TPSS (Touch Point Sales and Services). This TPSS is a Stan alone application used only by the bank users and Customer support users and through this application user can create customer, account creation to the registered customer, customer details update, deposits, changing customer account type, loan approvals, cheque processing and so on. Once the testing is done manually in TPSS application then we are going to check the Vision IP whether the transactions successfully processed to Mainframes or not. And also Mainframe testing and SOA testing is doing for this TPSS application.
  
  Roles and Responsibilities:
  • Involved in creating the Test Planning/Design for the assigned user stories.
  • Exporting the designed test cases to HP ALM upon approved from onsite BSA’s.
  • Executing the approved test cases manually in SoapUI tool (Testing Web Service).
  • Cross checking with Mainframe Host/Screen after every successful Request and Response in SOAP UI.
  • Reporting the defects in HP ALM (QC) if any occurred while executing the test cases.
  • Burning the hours in Version One Agile Project Management tool by EOD.
  • After successful execution, uploading all the test results, Screen Shots, Test Approvals and Test Scenarios into Knowledge Link (Internal Client Portal/Environment).
  • Exporting all the test cases from Excel sheet to Test Plan section in HP ALM (QC).
  • Pulling all the test cases from Test Plan to Test Lab in HP ALM (QC) and execute them manually and reporting, tracking the bugs in QC itself.
  Project

Project Title: MMIS

Client: Xerox Corporation

• Project Description:
  The objective of the initiative is to create a “Core Application” that can be readily customized for individual ACS customers, with minimal effort and maximum manageability. Generally, it is desired to be able to customize the “Core Application” for a specific customer by making changes to artifacts (e.g. data, composition definition) that lies outside the core, rather than to require changes to the programming code (Java) of the core itself. The Enterprise System is being built using newer technologies (SOA- Service Oriented Architecture) keeping the customizability requirement as major focus in addition to Service Oriented Architecture. Infinite is a part of the core team helping Xerox develop this solution.
  
  Roles and Responsibilities:
  • Study and Review the Design Documents.
  • Prepared Test Scenarios based on Use Case and based on that prepared the Test cases.
  • Reviewed Test Case before delivering to the client.
  • Involved in system test execution, functional test execution and regression test execution.
  • Designed web service test cases for various API’s
  • Tested Web Services through SOAP UI and co-ordinate with development team to resolve Critical bugs.
  • Identifying the Required elements to fulfill the SOAP Request
  • Validating the SOAP Response against the given parameters and checking the details in the Database
  • Co-ordinate with development team to resolving critical bugs.
  • Hands on knowledge on SQL to Validate the Scenarios Across all Phases of Agile Testing.
  • Daily based Communication is happening with Client for status report Updation in Scrum Calls.
  • Analysis of the Requirements specification provided by the client.
  • Responsible for preparing Defect Reports.
  • Responsible for tracking and reporting bugs in Bugzilla & JIRA.
  • Responsible for validating the After the Defect Fixes