Painting & Drawing
Nishanthi Jayakumar
Customer Success Manager
Chennai,Tamilnadu
Summary
A Customer Success Manager with proven track record of success. Seeking a meaningful role in a professionally managed organization that provides an opportunity in contributing effectively to the growth of the organization coupled with personal growth.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Client Account Assistant Manager
Indicle Technologies Pvt Ltd
Remote
09.2022 - Current
- Handling 42 clients - US Medical Billing.
- Planning and supervising changes and managing daily operations of client service.
- Identified issues, analyzed information and provided solutions to problems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Smooth function of billing services and accounts receivable to providers account.
- Bridging between providers / practice and teams for billable collections and adjustments to show monthly revenue.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel and Google sheets for daily, weekly and monthly reporting.
- Creating, cross reviewing and generating monthly invoices for providers/ practices.
- Reporting to Head of Client Relations - Customer Success
Customer Success Manager
Medibuddy
Chennai
01.2020 - 08.2022
- Planning and supervising changes and managing daily operations of client service
- Setting up and meeting performance goals and targets
- Maintaining current knowledge of industry new developments, productions, and involvement in network
- Expanding business by offering other/newer services of Medibuddy
- Recording statistics, performance levels and feedback of clients and preparing reports
- Ensuring Hassle free delivery of agreed services to corporate by effective coordination with HO OPS Team
- Client Testimonials
- Ensuring MIS, Utilization Reports & other services for customer delight are delivered promptly to the customer
- Retention and renewal of contract
- Responsible to monitor key performance indicators and corrective and preventive action
- Corporate presentations
- Managing KPI's, attendance and work allocation for Team Lead(s)
- Individual contributor - Handling 15 clients
- Reporting to South Regional Head
Group Leader - Clinical Data Documentation
Access Healthcare Services Private Ltd
Chennai
03.2019 - 09.2019
- Allocating work to team members
- Working on TAT along with team to provide 100% productivity
- Maintaining KPI's, attendance, shift alterations, training fresher(s) and assisting team with clarifications
- Daily and Weekly meetings and reviews
- Handling client emails and error report
- Reported to Deputy Delivery Manager with team strength of 46 members
Team Leader
Synapse Medical Services
Chennai
06.2015 - 03.2019
- End to end process of Australian Medical Billing
- Pilot project specialist
- Allocating work to team members
- Working on priority / Issue calls
- Handling AR team and patient callings
- Training new joiners on end to end process
- Weekly review meetings held
- New project on hospital coding and billing – Australia
- Reported to Team Manager with team strength of 34 members.
Senior Customer Executive
Serco
Chennai
08.2014 - 06.2015
- Worked for UK Mortgaging as case manager
- Reported to Team Leader
Specialist Biller
Nsight Solutions
Chennai
06.2011 - 04.2014
- Allocating work to team members
- Working on priority / Issue calls
- Handling AR team
- Training new joiners on end to end process
- Weekly review meetings held
- Supported 5 team members
- Reported to Team Leader
Demographer
Pleasant Health Care
Chennai
05.2010 - 06.2011
- Demographic entry into software (Advanced MD)
- Assisting HR with enrollment process (New Recruits)
Education
Bachelor of Science - Microbiology
Dr.M.G.R. Janaki College of Arts & Science
India 06.2007 - 05.2010
Skills
Excellent Communication
Certification
Medical Transcription (USA) - Chennai
Accomplishments
- Rewards and Recognition for Best Customer Retention
- Recognition - Diwali Dhamaka Star award for achieving 'Highest Annual Health Checks' - 2021
Process Transition
- Business Transition to Sydney (Australia) in the year 2012 for three months for upgrading myself to a senior position.
- Business Transition to Sydney (Australia) in the year 2016 for two months to obtain knowledge about Australian Medical Coding and successfully signed a hospital project for the company.
Interests
Baking
Timeline
Client Account Assistant Manager
Indicle Technologies Pvt Ltd
09.2022 - Current
Certified Lean Six Sigma - Green Belt - Pathmaker360, Chennai
12-2020
Customer Success Manager
Medibuddy
01.2020 - 08.2022
Group Leader - Clinical Data Documentation
Access Healthcare Services Private Ltd
03.2019 - 09.2019
Certified Procedural Medical Coding – TAFE NSW - Australia
03-2017
Team Leader
Synapse Medical Services
06.2015 - 03.2019
Senior Customer Executive
Serco
08.2014 - 06.2015
Medical Coding (USA) – Wellabt Medsolutions, Chennai
09-2013
Specialist Biller
Nsight Solutions
06.2011 - 04.2014
Demographer
Pleasant Health Care
05.2010 - 06.2011
Medical Transcription (USA) - Chennai
11-2008
Bachelor of Science - Microbiology
Dr.M.G.R. Janaki College of Arts & Science
06.2007 - 05.2010
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