Nishant Jhunjhunwala

• Led end-to-end delivery of multiple high-value projects across language services, AI training, and e-commerce research.
• Managed a $500K+ script & audio project for a translation client, developing medical conversation datasets to train voice-enabled virtual assistants.
• Collaborated with cross-functional teams (in-house, freelancers, vendors) to deliver high-quality, client-aligned outputs.
• Directed a 50-member team for large-scale SKU research, building structured guidelines to standardize complex product data across categories.
• Successfully executed a 620,000+ page PDF-to-DOCX conversion project, generating $1.5M+ revenue in 5 months.
• Oversaw multi-vendor operations and a team of 6 project managers, ensuring quality, timelines, and format accuracy.
• Currently managing content extraction and classification workflows using LLMs for relevance tagging of news and press data.

Assistant Manager | Aug 2017 – May 2022

Managed tutor onboarding operations for Chegg, overseeing end-to-end screening and selection of subject matter experts.

• Led a team of 10 members, delivering consistent operations with $18K monthly billing.
• Designed and streamlined evaluation processes including document verification, plagiarism checks, and SME interviews.
• Ensured high-quality tutor intake to support platform growth and user experience.

Senior Executive | Jan 2016 – Jul 2017

• Curated personalized learning content for Degreed, aligning with client-specific pathways based on industry, company size, and audience.
• Sourced and evaluated diverse content formats including courses, articles, videos, podcasts, and events.
• Supported skill development initiatives by enabling structured, measurable learning journeys for users.

• I worked for two major telecom partners SFR (French Client) and TELUS (Canadian Client).
• At SFR, I managed the end-to-end ticketing lifecycle for SFR, coordinating between the client and technical teams to ensure seamless communication and issue resolution.
• I actively monitored SLA compliance, providing critical alerts to prevent breaches while overseeing the stability of Citrix and SMS (Service Management Suite) through proactive server downtime coordination.
• Additionally, I maintained a comprehensive 250-person stakeholder database to optimize ticket routing, spearheaded the training of new hires on core tools and AM processes, and consistently implemented process improvements to enhance operational efficiency.
• At TELUS (Canadian Telecom), I served as a French Tester and Project Management Coordinator, bridging the gap between technical teams and the client to streamline communication and query resolution.
• My dual role involves managing demand and supply planning for both onshore and offshore QA and SAP portfolios, ensuring optimal resource allocation and project delivery.

• I worked for Procter & Gamble’s Accounts Payable division, where I managed Vendor Master Data and streamlining payment resolutions and maintaining healthy supplier relationships.
• I ensured adherence to tax compliance, monitored aging reports and supplier reconciliations to minimize liabilities, and leveraged French language proficiency to translate and process international vendor documentation.

• I worked on a process that involved closure and interbank transfers of Government regulated products and handling team reporting daily that involved maintaining Turnaround Time (TAT) report, quality checking reports, team attendance etc.