Nishant Kishor Dhaktod
Pune
Summary
Qualified, talented and proficient professional with more than 10 years' of experience in technical field and managing client services and meeting client's expectations. Strategic Consultant known for high productivity and efficiency in task completion. Specialize in business process optimization, risk management, and stakeholder engagement. Excel in problem-solving, communication, and adaptability to ensure successful project outcomes. Navigate complex challenges using analytical skills and collaborative approach to drive organizational improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CONSULTANT IN PROJECT AND OPERATION MANAGEMENT
SECURETHINGS.AI PRIVATE LIMITED
PUNE
02.2023 - Current
- Responsible for performing on-boarding processes for specific positions, setting up the background check, enrolment into required systems, other associated tasks
- Develop a comprehensive project plan that outlines the scope, objectives, timelines, milestones, and resource requirements for the OEM project
- Define the overall strategy for the project, considering client needs, market trends, and manufacturing capabilities
- Act as the main point of contact between the OEM and the client
- Regularly communicate project updates, status reports, and any issues or concerns that may arise
- Address client feedback and ensure that their requirements are understood and meet
- Allocate and manage resources, including personnel, equipment, and materials, to ensure that project tasks are executed efficiently and within budget constraints
- Identify potential risks and challenges that could impact project success
- Develop mitigation strategies and contingency plans to address these risks and ensure that the project stays on track
- Coordinate with suppliers and vendors to ensure a smooth flow of materials and components needed for the project
- Monitor supplier performance and address any issues that may arise
- Monitor project timelines and milestones to ensure that the project progresses according to the schedule
- Adjust plans and resources as needed to address any delays or changes
- Work closely with various departments within the OEM organization, such as engineering, manufacturing, procurement, and quality assurance, to ensure seamless coordination and alignment of efforts
- Maintain accurate project documentation, including project plans, status reports, meeting minutes, and other relevant records
- Responsible for tracking, monitoring systems, and pulling reports for business application
- Tracked and documented inbound support requests and ensured proper notation of customer problems or issues
DEPUTY MANAGER (OPERATIONS)
LUMAX ITURAN TELEMATICS PRIVATE LIMITED
GURUGRAM
07.2021 - 02.2023
- Coordinated with other departments to ensure smooth functioning of activities.
- Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
- Provided necessary technical assistance and advice to subordinates when needed.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Maintained records of all operational activities for future reference.
- Provided guidance and support to team members to help them achieve goals.
Consultant & FREELANCER (ITMS)
Self Employed
PUNE
01.2021 - 07.2021
- Provide repairing and integration support to State transport unit for ITMS project.(Intelligent Transport Unit)
PRODUCT SUPPORT EXECUTIVE
PRACTICE LEAGUE LEGALTECH
PUNE
12.2019 - 12.2020
- Created and maintained relationships with key stakeholders.
- Created reports summarizing progress against organizational goals and objectives.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
SERVICE ENGINEER
PAKO TECHNOLOGIES PVT. LTD
PUNE
12.2018 - 12.2019
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Provided technical support for customers on site or remotely via phone or email.
- Installed, configured and commissioned new customer equipment according to specifications.
- Collaborated closely with other departments such as sales, marketing and engineering.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Resolved customer service requests within the given time frame.
- Responded quickly to emergency calls from customers regarding technical issues.
- Maintained accurate records of work performed in order to ensure quality assurance.
Consultant & FREELANCER (ITMS & AIS140)
Self Employed
08.2018 - 12.2018
- Provide repairing and integration support to State transport unit for AIS140 and ITMS project.(Intelligent Transport Unit)
SERVICE ENGINEER
IMPACT AUTOMOTIVE SOLUTION PRIVATE LIMITED (A KPIT COMPANY)
PUNE
05.2014 - 08.2018
- Provided technical support for customers on site or remotely via phone or email.
- Provide support to OEM and STU (State Transport Unit ) for vehicle integration, System training and to resolve complaints.
- Installed, configured and commissioned new customer equipment according to specifications.
- Attended conferences, seminars and workshops to stay up-to-date with latest technologies.
- Collaborated closely with other departments such as sales, marketing and engineering.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
Education
B. Tech - Electronics and Communications
SSSUTMS SIHORE
01.2018
Diploma - EXTC
MSBTE
01.2012
Class XII -
Maharashtra Board
01.2009
Class X -
Maharashtra Board
01.2007
Executive Post Graduate Certification in Data Science & Artificial Intelligence - Appearing
IIT ROORKEE & IHUB DIVYA SAMPARK
ONLINESkills
- Strategy Planning
- Operation Management
- Team Management
- Conflict Management
- Project Management
- Services Management
- Resource Optimization
- Certification and Value adding
- Quality Assurance
- System design & development
- Client Relationship Management
- Reporting Management
- Documentation and Proposals
- Cost Analysis
- Best Practices Implementation
- Failure Analysis
- Requirement Analysis & Technical Specifications
- Knowledge Management / Transfer
- Project Coordination
- Development & Support
Accomplishments
- Bestowed as a Most Valuable Player for outstanding contribution in following parameters: Augmented revenue and enhanced productivity, processes, workflow, and organizational success by presenting as well as executing innovative strategic maneuvers.
- Propelled the SME role to deliver the knowledge and expertise in a specific business area for a product/project which resulted in improved efficiency per resource per project generating more revenue.
- While working with Impact Automotive Solutions, I took good care of Installation, Service, Spare store, Store Quality and Customer Relationship activity in field for Maharashtra, Madhya Pradesh, Goa and Chattishghad region.
- Received five WOW award for providing good installation and service support.
- Restructured & engineered business operation model as well as developed a high standard of integrity by leading through example of high performance and professionalism thereby awarded with the WOW Award.
Personal Information
Date of Birth: 15/08/1991
Marital Status : Married
Languages
- English
- Hindi
- Marathi
Projects
Intelligent Transport System (ITS)
ADAS/DMS installation and integration
Telematics Control Unit
Vulnerability Assessment and Penetration Testing (VAPT)
Vehicle Tracking System (VTS) / AIS140
Automatic Meter Reading (AMR)
Application - Contract & Legal Management
Certification
1. Introduction to Intelligent Transportation received from IEEE
2. Certified Scrum Master from Scrum Alliance
3. Business Intelligence using Power BI from skill Nations
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
CONSULTANT IN PROJECT AND OPERATION MANAGEMENT
SECURETHINGS.AI PRIVATE LIMITED
02.2023 - Current
DEPUTY MANAGER (OPERATIONS)
LUMAX ITURAN TELEMATICS PRIVATE LIMITED
07.2021 - 02.2023
Consultant & FREELANCER (ITMS)
Self Employed
01.2021 - 07.2021
PRODUCT SUPPORT EXECUTIVE
PRACTICE LEAGUE LEGALTECH
12.2019 - 12.2020
SERVICE ENGINEER
PAKO TECHNOLOGIES PVT. LTD
12.2018 - 12.2019
Consultant & FREELANCER (ITMS & AIS140)
Self Employed
08.2018 - 12.2018
SERVICE ENGINEER
IMPACT AUTOMOTIVE SOLUTION PRIVATE LIMITED (A KPIT COMPANY)
05.2014 - 08.2018
B. Tech - Electronics and Communications
SSSUTMS SIHORE
Diploma - EXTC
MSBTE
Class XII -
Maharashtra Board
Class X -
Maharashtra Board
Executive Post Graduate Certification in Data Science & Artificial Intelligence - Appearing
IIT ROORKEE & IHUB DIVYA SAMPARK
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