Nishant Kumar Munde

Market Making,Sales & Collections

Handling Bank Auctions (Property & Vehicle) & Yard Management in UP & Uttarakhand

- Leading a Team of 4 RM's
- Generating monthly GMV of 10 CR+
- Running business with >15% EBIDTA and 5X rev/sal.
- Handling P&L for UP & UK under Bank auctions & Yard Management
- Driving Relationship with 50+ Banks & NBFC's.
- Relationship building with Banks & NBFC's to get list of Non- Performing Assets to conduct Online Auctions/ Yard Auctions/ Open Auctions.
- New Buyer/Dealer Acquisitions to generate required competition to execute successful Auctions.
- Driving Growth in the region by generating Buyer acquisition Fee, Buyer based Fee/Commission, Seller Fee/Commission & Forfeiture (from Buyer)

- Managing >20 Yards in UP & UK for repossessed vehicle with >10 Clients(Bank) with a monthly volume of over 1000 vehicles.

Was Heading 3 Centres (KOL,CHN & NOIDA) ,around 200 Sales Staff & >10 Sales Leaders.

-Generated >1.25CR GMV per month with a Net margin of 40%

- Month on Month growth of >15% in GMV for over 4 months while keeping the lead inflow count stagnant by using Churn Logics.

-Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

-Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

-Expanded the Sales Team from 70 Telesales Advisors to 200 in a span of two months.

-Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

-Achieved Highest monthly sales achievement since the incorporation of the organization

Partner (Contact Centre) Manager for B2C Packages business.

-Ensure process maps and workflows are in place and validated regularly.
-Sales delivery and growth of the center along with P&L , Rev/Sal matrix
-Ensure metrics & reporting activities are seamless.
-Drive business improvement projects.

-Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

-Ensuring staff members are achieving desired service levels and taking corrective action, as needed.

-Oversee day-to-day operation

-Discover training needs and provide coaching

-Listen to team members’ feedback and resolve any issues or conflicts

-Linking SM escalation task with incident problem records and finding the appropriate customer management services qualified for the task
-Initiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arises
-Assuring the team's availability if the problem arises during the monitoring period, closing the escalation process once the monitoring period is completed successfully, and ensuring customer satisfaction before closing the escalation
-Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
-Maintain minimal FRT & ART across all social media platforms.

-Ensure smooth reservation that included feedback,afterbooking, escalation & sales
-Responsible for helping in generating huge share of URN's with high take rate.
-Ensure escalation are resolved within the TAT.
-Maintain Noshow & Cancellation of 10 Flagship Properties

Worked at multiple organizations at entry level in sales and customer service in Insurance, Online Gaming and Telecom Industry