Nishant Kumar Ojha
Noida
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Specialist
The principle Group
Noida
01.2021 - 01.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Collaborated with HR department to design standardized onboarding processes and training assets.
- Delivered onsite technical support for [Number] employees.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Coordinated with telecommunications providers to discern and address third-party outages and related impacts.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
SDMCET
Dharwad09.2018
Skills
- Software diagnosis
- Data recovery
- Technical issues analysis
- Desktop support
- Cost analysis
- Backup and recovery
- [Type] software
- Operating system management
- Windows 10
- Ticket support system management
- Microsoft Outlook
Certification
- [Area of certification], [Company Name] - [Timeframe]
Languages
Hindi
Native language
English
Proficient
C2
Timeline
IT Support Specialist
The principle Group
01.2021 - 01.2022
Bachelor of Science - Electrical, Electronics And Communications Engineering
SDMCET
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