Nishant Kumar Sahu
Bengaluru
Summary
Strategic and results-driven Business Analyst with nearly 15 years of experience in the banking industry, including a proven tenure at ANZ SSI Pvt Ltd. Adept at leading change management initiatives, mitigating risk, and re-engineering business processes to enhance operational efficiency, and deliver measurable outcomes. Skilled in bridging operational and technical domains, translating complex business needs into actionable solutions with clarity and precision.
Recognized for exceptional stakeholder engagement and cross-functional collaboration, I’ve successfully led Agile-driven projects using data insights to inform decision-making and drive transformation. I bring a leadership style rooted in empathy and authenticity, with a strong focus on creating value for organizations, employees, and customers. Equally effective as an individual contributor or team collaborator, I am passionate about delivering solutions that generate a lasting impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Analyst, Risk Strategy Shared Platform
ANZ SSI Pvt Ltd
Bengaluru
11.2024 - Current
- As a Business Analyst and acting Program Manager, I collaborate with stakeholders to gather data onboarding requirements for key initiatives, facilitate workshops to refine project scope, and develop detailed business and functional documentation, as well as Interface Agreements. I coordinate across with the initiative leads, modeling teams, and data practitioners to drive successful solution implementation, while monitoring project timelines and budgets, generating progress reports to inform strategic decisions, and analyzing business processes to identify opportunities for efficiency and improvement.
Journey Expert (Data Portfolio)
ANZ SSI Pvt Ltd
05.2022 - 10.2024
- As a Journey Expert under Data Portfolio, my core tasks were to drive change management activities, risk management (primarily operational and delivery risks), impact analysis, designing frameworks using Agile methodology, communication plans, business analysis, business process re-engineering, building operational models, relationship management, researching and solution design, and onboarding and uplifting our PO/CL and data practitioner learning (data analyst, data engineer, site reliability engineer, and data scientist) across Australia, data, retail, and commercial.
SR Engineer (Data flow Engineer)
ANZ OT Pvt Ltd
04.2021 - 05.2022
- As an SRE, I was working for Australia region supporting data platform (CAA - Customer Assets & Analytics & Unica - Campaign Marketing tool) for operational activities. Core task managed as a part of this role was Incident management, Fixation of Job failure issues, Campaign scheduling, Script deployment, Teradata access management, Production assets change approval, Impact assessment and other adhoc activities.
Senior Operations Analyst
ANZ OT Pvt Ltd
09.2018 - 04.2021
- As a Senior Production Analyst, member of Global Command Centre which operates on a 24/7 support model to help/assist our customers and business users, a better banking experience. Core responsibilities were Incident management, Business verification Testing, Production management (Fileactive & NPP), Crisis Management and Business resiliency functionality for all ANZ service centres.
Production Lead
ANZ SSI Pvt Ltd
11.2016 - 09.2018
- Managed and monitored the Payments and Nostro Investigations function across 15 countries—including Hong Kong, Singapore, Vietnam, Myanmar, India, Taiwan—and 9 Pacific nations, leading a team of 8 to ensure operational excellence. Successfully delivered the transition and stabilization of payments and investigations processes for Pacific countries within the Bengaluru hub. Spearheaded initiatives and projects across all regions to drive process improvements, reduce inquiry volumes, and implement standardized practices for enhanced efficiency and consistency.
Senior Analyst
ANZ SSI Pvt Ltd
11.2013 - 11.2016
- As part of this role, I successfully delivered the Vietnam transition for the Payment Investigation function (SWIFT payments). Traveled to Chengdu, China, for three months to facilitate the payment and investigation process for three countries: Hong Kong, Singapore, and Vietnam. The project was named Load Balancing, wherein the workload was divided into 60% and 40% between both hubs.
Education
EPGDM - Business Analytics
Alliance University
Skills
- Analytical thinking and problem solving
- Communication and stakeholder management
- Business process modeling and improvement
- Requirements gathering and documentation
- Data analysis and visualization
- Business reporting and analysis
- Production support and incident management
- Transition management and process reengineering
- Change management and project coordinator
- Risk and issue management
- Business verification testing
- Business resiliency management
- IIBA methodologies
- Agile methodologies
- Microsoft Office Suite
- Basic SQL (GCP, Teradata, Postgres SQL, and Starburst)
Projects Initiatives
- Capital model rebuild: Rebuilt the MGA PD (Mortgages Australia: Probability of Default) model to optimize ANZ’s capital position, exceed APRA expectations, and deliver material benefits through risk weight optimization in the domestic mortgages market Achieved by designing and evaluating baseline/challenger models, embedding RWA optimization, strengthening quality assurance, and integrating with Risk’s strategic data hub on GCP - onboarding Data, transforming modelling capabilities and enabling long-term strategic growth.
- The Jungle 2 (Cloud Based Platform), embedding a change management strategy to support the project initiative leads to driving successful data migration to a cloud-native platform
- Accelerated Strategy 2 (AS2), engaged with the senior leaders during restructuring to design and improve the data practitioner experience across the employee lifecycle
- Industrialization supported for three months and worked with the group to design the keystrokes process followed in payments operations for the Asia-Pacific region
- Simplification and standardization, identifying improvement opportunities, and implementation of the same towards the process followed across all regions under payments investigations
- Vietnam process re-engineering, setting up the process to a well-defined framework, with a proper operating model
Certification
- ECBA certification, IIBA.
- Change management certification, Udemy, and lead at ANZ program.
- Certification for Teradata SQL for data science and data analytics, 2021, Udemy.
- Certification for data science orientation, IBM Cognitive (Coursera), 85%.
- Certification for Python introduction in data science, Coursera, 98%.
- Certification on DTA (Digital Transformation Agent), hands-on experience in SharePoint building, VBA macro recording, Automation Anywhere tool, and understanding of artificial intelligence, machine learning, and blockchain.
Achievements Awards
- 02/01/24, stars of the month and team excellency for dropping approximately 14 TB of storage of Teradata with Clickstream migration
- 01/01/24, Year-end Recognition Award for Teradata exit and transition to Jungle 2 (cloud-based platform)
- 12/01/23, team excellency award for successful data migration
Timeline
Business Analyst, Risk Strategy Shared Platform
ANZ SSI Pvt Ltd
11.2024 - Current
Journey Expert (Data Portfolio)
ANZ SSI Pvt Ltd
05.2022 - 10.2024
SR Engineer (Data flow Engineer)
ANZ OT Pvt Ltd
04.2021 - 05.2022
Senior Operations Analyst
ANZ OT Pvt Ltd
09.2018 - 04.2021
Production Lead
ANZ SSI Pvt Ltd
11.2016 - 09.2018
Senior Analyst
ANZ SSI Pvt Ltd
11.2013 - 11.2016
EPGDM - Business Analytics
Alliance University