Music
Nishant Prabhakar S
IT Consultant
Pune
Summary
Experienced IT Specialist with a successful track record in startup environments. Proficient in building IT operations teams, implementing SSO solutions, integrating applications, and managing Office 365 administration. Skilled in enforcing DLP policies, overseeing device inventory, implementing MDM tools for security, updates, and process automations. Adept at facilitating seamless onboarding experiences for new hires and driving technological innovation to enhance organizational productivity. Eager to contribute expertise to a dynamic team focused on growth and innovation.
Overview
9
9
years of professional experience
4
4
Languages
Work History
IT Specialist
6sense Insights Limited
Remote
09.2021 - 01.2024
- Administered SSO (Okta) and integrated applications with the environment.
- Designed workflow for Employee Onboarding and introducing them to day 1 applications
- Managed Office 365 administration and DLP policies
- Worked on managing devices using MDMs (Jamf, Intune and Jumpcloud)
- Led presentations during company-wide meetings to introduce new IT implementations and initiatives, effectively communicating updates and improvements to all employees
- Assisted with updating technical support best practices for use by team.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem
- Established strong relationships with vendors, negotiating favourable contracts while maintaining high-quality products and services.
- Trained employees on new technologies, increasing competency levels across the organisation.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Led migration projects to modernise legacy systems without disrupting daily operations or compromising security standards
Consultant
Capgemini Limited
Remote
09.2020 - 09.2021
- Hired as office 365 consultant and plsql developer
- Providing Level 3 Technical support for tickets related to Office 365, SharePoint Online and
- Complete migration support for moving existing content to O365.
- Hands-on experience solving technical problems concerning Office 365 services - Onedrive,
- Office 365 Proplus, SharePoint Online, InTune, O365 Groups, Teams, Delve and all Azure,
- Azure AD Synchronization and O365 identity management.
- Drafted Governance handbook to ensure Office 365 platform is used within its designed
- Design and analysis of the modification requirements.
- Development of PL SQL code s/a Stored Procedures, Packages and Functions and their
- Create new tables, views, SQL queries for new enhancement in the application.
- Involved in the continuous enhancements and fixing of production problems.
Subject Matter Expert
Accenture (Trigent Technologies)
Pune
08.2019 - 09.2020
- Worked on the Hybrid migration from Exchange 2013 to Exchange Online
- Addressed Cross Forest Permission and Blackberry issues
- Handled VPN and Outlook issues
- Possess hands-on experience in AD and Exchange 2013
- Executed Exchange migrations proficiently
- Managed permissions on Exchange online, Exchange on-prem, and AD
- Resolved account lockout issues stemming from migration
- Utilized MFCMapi to troubleshoot Outlook issues
- Collaborated with the Microsoft support team to resolve backend issues
- Managed Mail Flow in the Hybrid Environment
- Handled Mailbox and Calendar delegation for In-Cloud and Hybrid users
- Resolved client connectivity, client software, and mobility installation issues
- Proficient in using PowerShell to manage and monitor Mailbox Properties
IT Support Engineer
Convergys (Microsoft)
Pune
09.2016 - 04.2018
- Initially hired as an Engineer and subsequently promoted to Senior Support Engineer.
- Served as a subject matter expert (SME) for the Onedrive Application (Cloud Storage).
- Proficient in managing Exchange Online, Active Directory, DNS, SharePoint Online, OneDrive, and Skype for Business.
- Possess expertise in addressing Exchange Online issues related to Mail Flow and Protection, as well as implementing Spam protection and Security enhancements for the Exchange Environment.
- Proficiently set up security protocols in the Office 365 environment using Conditional Access.
- Experienced in utilizing eDiscovery and Content Search for Data Recovery scenarios in Exchange, SharePoint, and OneDrive.
- Handle escalated cases concerning Microsoft O365 issues.
- Skilled in troubleshooting various On-Premises to Online Migration issues, deployment, configuration, and other Exchange components.
- Involved in migrations from On-Premises to Office 365 and from third-party platforms to Office 365.
- Knowledgeable about issues concerning Cloud Identities.
- Provide application support for Outlook, Word, Excel, PowerPoint, Microsoft Teams, Access, Sway, and Yammer.
- Collaborate with global admins to provide technical support.
- Perform configuration and testing of new hardware and software installations.
- Responsible for the installation, administration, and monitoring of users and processes on Windows servers.
IT Support Associate
Mphasis Limited
Pune
06.2015 - 05.2016
- Process name :Varian Medical system
- Handled 50+ customer calls per day
- Handled support for Microsoft products (Outlook, Onedrive, exchange, Sharepoint), Lotus notes, VPN services.
- User management (Active Directory )
Education
Bachelor of Science - Computer Science And Programming
Rani Chennamma University
Belgaum 04.2001 -
Skills
Technical reporting
undefinedInterests
Cricket
Timeline
IT Specialist
6sense Insights Limited
09.2021 - 01.2024
Consultant
Capgemini Limited
09.2020 - 09.2021
Subject Matter Expert
Accenture (Trigent Technologies)
08.2019 - 09.2020
IT Support Engineer
Convergys (Microsoft)
09.2016 - 04.2018
IT Support Associate
Mphasis Limited
06.2015 - 05.2016
Bachelor of Science - Computer Science And Programming
Rani Chennamma University
04.2001 -
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