Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.
Hi, I’m
Nishant
Noida
Summary
Overview
8
years of professional experience
Work History
WeVerify
Senior Operations Associate
01.2021 - 12.2023
Job overview
- Developed strong relationships with key vendors, resulting in improved communication and better deals.
- Maintained current documentation and submitted timely reports.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
Majorel India
Customer Service Executive
09.2019 - 01.2021
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Teleperformance
Customer Service Executive
08.2018 - 02.2019
Job overview
- Assisted customers in navigating complex purchasing decisions, offering guidance based on their specific requirements.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Steered cross-selling initiatives that led to an increased product line purchase rate amongst existing customers.
- Stayed current on industry trends and regulations, ensuring accurate knowledge when advising clients on coverage options.
- Increased client retention by providing exceptional customer service and addressing concerns promptly.
Expeditors International
Floor Supervisor
07.2015 - 03.2016
Job overview
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Created and updated regular inventory reports and records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Education
F-TechNew Delhi, India
Computer & Documentation from Computer
07-2014
University Overview
Sarvodaya Co-ed Sr. Sec. SchoolNew Delhi, India
High School Diploma
05-2014
University Overview
Skills
- Operational excellence
- Scheduling and planning
- Workload prioritization
- Meeting deadlines
- Customer service
- Relationship building
- Team support
Hobbies
Hobbies
Gardening
Reading
Travelling
Timeline
Senior Operations Associate
WeVerify
01.2021 - 12.2023
Customer Service Executive
Majorel India
09.2019 - 01.2021
Customer Service Executive
Teleperformance
08.2018 - 02.2019
Floor Supervisor
Expeditors International
07.2015 - 03.2016
F-Tech
Computer & Documentation from Computer
Sarvodaya Co-ed Sr. Sec. School
High School Diploma
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