Nishat Khatoon

· Defining service standards and guidelines that serve as benchmark for excellent service delivery
· Handling team for achieving & setting standards for Customer Satisfaction.
· Maintaining and measuring the performance of process in terms of efficiency and quality.
· Identifying problems encountered by team members in areas of process knowledge, planned & providing solutions with a view to enhance team performance and increase team member satisfaction.
· Interacting with clients on process related issues and conducting training for new joiners.
· Downloading KT on changes and new projects, implementing in the process by providing practical training to the team members.
· Supporting for all new projects from the operation team.
· Performed UAT for any changes/project implementations from the operation team.
· Worked as a bridge between Client & IBM Accounts Payable Process.
· Compliance approve – Responsible to approve all Urgent/Early payments & to notice Finance Controller.
· Maintaining monthly financial hygiene reports & Business Fundamental data like POT LTA, pay term monitoring etc.
· Managing day to day routine operations pertaining to the process.
· Review of Monthly/Weekly call with service delivery manager to ensure on track of the process update & work alignment to achieve key metrics like POT & overdue.

• Reconciled daily AR ledger and verified proper posting. Resolved posting conflicts and payment application issues. Mailed and emailed statements.
• Drove operational improvements by involving Operations and Sales teams in Accounts Receivable and collections of payments which resulted in savings and improved profit margins.
• Implemented quality assurance program, including on-site evaluations. Handled internal audits and external audits and customer requests for information.
• Resolved conflicts and negotiated mutually beneficial agreements between parties dealing with collections and payment plans.
• Reported to CFO and Accounting Controller directly to update on improvements in Aged Days and % of accounts past due.
• Working as analyst in Open items in accounts receivable.
• Manage the team at operation level with process and IT issues.
• Working on direct debits and for multiple countries.
• Managing the team/process Metrix
• Extract Bank statement on daily basis and do the variance analysis
• Processing payment on advice provided by client.
• Analyzing customer/Vendor accounts open items.
• Reporting actives Cash Allocation Investigation of unapplied payments and ensure proper allocation
• Posting incoming payments received through Bank Statements, Cheques payment and allocating payments to open invoices provided by the customers
• Analysis of customer accounts and handling Queries.
• Reconciliation of Bank statements payments.
• Creation of Debit as well as Credit memos in subledger.
• Clearing of Collaborative Dispute Resolution requests
• Action on Netting& Transfer instructions from AR Analysts.
• Quality Checking done on a regular basis and Adhere to Month End Closer activities
• Handling call for automation providing the updates
• Preparing DTP(Desk top publishing) for all new updates.
• Built and maintained courteous and effective working relationships.
• Inter company documents posting and clearing if any

• Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording intercompany accounts payable and receivable data and reconciled monthly totals to confirm proper accounting.
• Aligned all financial activity with GE policy and GAAP regulations and standards.
• Analyzed files and accounts for discrepancies and resolved variances.
• Identified operational process inefficiencies and recommended necessary improvements by creating a reporting tool in Tableau platform.
• Routinely contacted counterparties with balances over 130 days past due to resolve delinquencies.
• Worked closely with delinquent counterparty to collect and reconcile accounts through approved channels or systems.
• Prepared and maintained assigned accounts monthly and quarterly reconciliation schedules.
• Analyzed uncollectible accounts to write off and reviewed with senior management to measure overall portfolio performance.
• Kept accounts receivable and payable tracking database current with relevant client information, collection and billing progress and program changes.
• Collaborate, worked with cash application team and credit manager on timely and accurate posting of remittances.
• Verified accuracy of information on Purchase Orders to invoice , identified variances and researched issues to correct problems and maintain financial compliance.