Summary
Overview
Work History
Education
Skills
Key Projects
Courses
Accomplishments
Timeline
Generic

Nishchal Kumar Garg

Agra

Summary

Cloud Operations Engineer with 3.5 years of experience at Zscaler, specializing in cloud monitoring, automation, and production deployments. Demonstrated expertise in incident analysis, root cause identification, and reliability enhancement. Proficient in Python and Shell scripting, integrating monitoring tools such as Nagios and PagerDuty, and developing Ansible playbooks. Currently enhancing skills in Jenkins, Docker, Kubernetes, and AWS to create scalable CI/CD pipelines and infrastructure.

Overview

3
3
years of professional experience

Work History

Cloud Operation Engineer

Zscaler
Mohali
02.2020 - 08.2023
  • Executed on-call SRE duties, monitoring cloud infrastructure with Nagios and PagerDuty.
  • Created custom monitoring scripts utilizing Python and Shell for effective alerting and integration.
  • Participated in blameless postmortems; performed root cause analysis through Wireshark captures.
  • Addressed cloud provisioning tickets while resolving service onboarding issues efficiently.
  • Crafted Ansible playbooks to automate production deployment and verification tasks.
  • Fulfilled role of Deployment & Verification Engineer for weekend production rollouts, ensuring reliability.

Education

B.Tech - Computer Science Engineering

Jaypee University of Information Technology
Solan
05-2020

Intermediate - PCM

PDDSVM
Vrindavan
05-2015

Skills

  • Languages: Python, Shell, C, HTML, CSS
  • DevOps tools: Git, Docker, Jenkins, Kubernetes, Ansible
  • Monitoring & incident management: Nagios, PagerDuty, Wireshark
  • Issue tracking: Jira
  • Cloud: AWS
  • Database & CS subjects: PostgreSQL, SQL, DS/Algo, OS, CN, OOPS

Key Projects

  • AM Automation (Bravo Award Winner)
    Automated end-to-end employee account lifecycle using Python and REST APIs.
    Integrated Jira workflows for approval and automated ticket updates.
  • Monitoring Infra for QA
    Built a production-like monitoring setup for QA using Nagios, PagerDuty, and Jira.
    Integrated PostgreSQL-hosted server lists for real-time alerting.
  • Digi Suchna
    https://digisuchna.com
    Educational platform that connects institutions and students for job and info access.
    Utilized VueJS, NodeJs for development and Firebase for database management.

Courses

  • Introduction to Cloud Computing on AWS for Beginners [2025]
  • Docker and Kubernetes: The Complete Guide
  • Jenkins: Jobs, Pipelines, CI/ CD and DevOps for Beginners

Accomplishments

  • Bravo Award for AM automation at Zscaler
  • Imagine Cup Finalist for creating an academic services platform

Timeline

Cloud Operation Engineer

Zscaler
02.2020 - 08.2023

B.Tech - Computer Science Engineering

Jaypee University of Information Technology

Intermediate - PCM

PDDSVM

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Nishchal Kumar Garg