Nishchay Tewari
Navi Mumbai
Summary
Self-motivated professional with over 13 years of experience in client engagement, retention, and business development, achieving record sales across JAPAC, EMEA, and North America. Proven ability to provide comprehensive support throughout the customer lifecycle while consistently meeting and exceeding targets in fast-paced environments. Expertise in customer relationship management, negotiation, and strategic planning, complemented by strong communication and problem-solving skills. Demonstrated success in driving results and adapting to challenging sales scenarios.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager – II (Existing Business)
VWO / Wingify
08.2022 - Current
- Achieved 98% Renewal Quota in Q3 ‘24 and 96% in Q4 ’24-‘25, ensuring high account retention.
- Exceeded Upgrade Quota in Q3’23 by 133% and Q4’23-24 by 114.5% through targeted upsell and cross-sell initiatives.
- Generated 11 new upgrades in Q3 and 10 new upgrades in Q4.
- Managed a portfolio of about 220+ accounts across Enterprise, Mid-Market, and SMB segments in EMEA.
- Collaborated with Customer Success Managers and technical support teams to deliver high-quality client service and solutions.
- Conducted regular client connects driving product engagement and strong NPS scores.
- Maintained week-on-week CRM (Salesforce) hygiene and also worked as the team SPOC for CRM maintenance.
Client Engagement Manager
SES Engineering/SES Digital
07.2021 - 07.2022
- Generated $485K by successfully closing client contract renewals and agreement extensions.
- Generated a total pipeline upwards of $1.25 Mn within first 7 months of joining.
- Closed new business deals worth $350K, generated renewal opportunities for ~90%+ of the existing accounts.
- Worked with clients to identify expansion (up-sell & cross-sell) opportunities.
- Assisted clients in adopting SaaS-based project management platform via training sessions and detailed demos.
- Developed GTM/Sales strategy for JAPAC, EMEA, EU, and North America regions.
- Retained 15+ key clients globally with long-term contract renewals.
Client Growth Partner
Markets and Markets
11.2020 - 06.2021
- Closed deals worth $240K during tenure inclusive of subscription renewals and new business development.
- Generated pipeline upwards of $465K in last 4 months.
- Collaborated with SMEs to provide tailored solutions for key accounts.
- Helped reduce client churns by 30%.
Assistant Manager - Business Development
Market Research Future
10.2019 - 11.2020
- Generated pipeline worth $548K; increased domain sales revenue by 28%.
- Led and trained a team of 4 members.
- Established long-term client relationships despite high competition.
Client Partner/Manager – Inbound and Outbound Sales
Markets and Markets
11.2017 - 10.2019
- Achieved $60K quarterly targets plus $30K additional upsell revenue.
- Closed $110K worth of inbound leads + outbound sales in APAC region in the second month.
- Focused on transactional and subscription sales via cold calling and meetings.
Analyst (Aerospace & Defense)
Markets and Markets
11.2016 - 11.2017
- Conducted research using paid and free sources on Aerospace & Defense sectors.
- SPOC for client team throughout project lifecycle.
- Sold self-authored reports worth $35K via primary contacts.
Business Analyst (Automotive & Industrial Machineries)
Cheers Interactive (I) Pvt Ltd
08.2015 - 11.2016
- Researched automotive, industrial machinery & FMCG sector technologies.
- Conducted primary interviews and supported sales proposals.
Research Analyst
Cheers Interactive (I) Pvt Ltd
01.2014 - 06.2015
- Executed successful pilot project improving research speed.
- Led a team of 8-10 analysts through market research and credit checks.
Senior Research Analyst
Cheers Interactive (I) Pvt Ltd
07.2015
- Managed daily research operations for 2 major key accounts.
- Led a team of 6-7 analysts through credit rating processes and market research projects.
Education
PGDBA - Marketing
SYMBIOSIS INSTITUTE
PUNE01.2014
BMS - Marketing
PILLAI’S COLLEGE OF ARTS, COMMERCE, AND SCIENCE
01.2010
Skills
- Client retention and engagement
- Account management
- Upselling and renewal strategies
- Salesforce proficiency
- Cross-selling and pipeline management
- Effective communication
- Interpersonal collaboration
- Market research and analysis
- Training and onboarding
- Team leadership
- Customer complaint resolution
- Sales forecasting
Affiliations
- Devil's Circuit Race finalist
- Operations executive and team leader for Lifecare Association (NGO) – involved in conducting blood and organ donation awareness camps
- Organized women’s self-defense camps in Navi Mumbai through self-sponsored programs
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Accomplishments
- Two-time awardee of the Wingify Champs Awards for outstanding renewal and upgrades
- Consecutive top deal mentions quarter over quarter in 2023-24
- Awarded a retention increment bonus at SES Digital within 6 months for achieving Q3 and Q4 2021 targets
- Received organization-wide mention for sales targets during the COVID slump (2020) at Market Research Future
- Sales Champion award (Markets&Markets) – Global Inbound Sales team (JAPAC Region, Q1 FY 2019)
- Annual Sales Manager of the Year (Markets&Markets) – Global Outbound Sales (EMEA and US Region, FY 2018)
Certification
- Google Analytics for Beginners
- Currently pursuing Google Cloud Digital Leader
Timeline
Account Manager – II (Existing Business)
VWO / Wingify
08.2022 - Current
Client Engagement Manager
SES Engineering/SES Digital
07.2021 - 07.2022
Client Growth Partner
Markets and Markets
11.2020 - 06.2021
Assistant Manager - Business Development
Market Research Future
10.2019 - 11.2020
Client Partner/Manager – Inbound and Outbound Sales
Markets and Markets
11.2017 - 10.2019
Analyst (Aerospace & Defense)
Markets and Markets
11.2016 - 11.2017
Business Analyst (Automotive & Industrial Machineries)
Cheers Interactive (I) Pvt Ltd
08.2015 - 11.2016
Senior Research Analyst
Cheers Interactive (I) Pvt Ltd
07.2015
Research Analyst
Cheers Interactive (I) Pvt Ltd
01.2014 - 06.2015
PGDBA - Marketing
SYMBIOSIS INSTITUTE
BMS - Marketing
PILLAI’S COLLEGE OF ARTS, COMMERCE, AND SCIENCE
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