NISHI GILL
Gurgaon,HR
Summary
Skilled Branch Manager with over 12 years of progressive experience in customer service/ account management, improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration AML framework, team leadership and creative problem solver.
Ability to quickly grasp technical concepts and analyze business needs to develop a course of action that effectively integrates technical and business components to yield quantifiable results.
Comfortable interacting with all levels of management and working in a cross-functional / matrix environment both internally and externally.
Strategic thinker that can take broad visions and concepts and develop structured plans, actions and measurable metrics and then drive a team to execute those plans.
Detail-oriented and highly organized individual with ability to maintain high levels of accuracy in work
Overview
12
12
years of professional experience
Work History
Branch Manager
ICICI BANK
Gurgaon
05.2020 - Current
- Assessing expansion plans and presenting costs to forecast trends and recommending changes
- Enabled annual operating profits and managed profitability of the team
- Boosted branch sales by developing and deepening customer relationships with overall branch book growth of 2 billion on liability front and 0.5 billion on asset front in last two years
- Build and maintain strong, positive working relationships at all functional levels internally and externally
- Expanded territory by negotiating beneficial deals for principal product sales, distribution and service which includes new relationship acquisition of big corporates in branch portfolio e.g Zomato, Jindal Stainless Steelway limited with overall recurring business of 2 million every month
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales
- Interviewed and hired talented individuals, improving organizational talent and skill set
- Demonstrated Customer Focus by meeting expectations and requirements of both internal and external customers
- Ensuring adherence of proper compliance and AML framework
- Perform Pre and Post Audits and ensure RBI compliance
- Reviewing and aligning all change processes and procedures to ensure correct governance is being followed and risk is being accurately and actively reported and managed
- Identifying any gaps in change procedure and raising it to the concerned team
- Exhibits good Decision Quality by demonstrating an ability to use analytics, experience, and judgement when making decisions or suggesting solutions.
Senior Privilege
ICICI Bank, Banker
Gurgaon
11.2016 - 05.2020
- Increased product penetration across team portfolio by doing proper financial need analysis and make client aware regarding their need and advising products to cover these gaps
- Attended to clients (individuals/corporate clients) concerns & complaints and undertaking steps to resolve them effectively
- Ensured improvement of overall productivity of team member by maintaining staff schedule, proper allocation of work to available manpower and imparting on job training to new-recruit.
Corporate Sales Manager
HDFC Life Insurance Company
, Delhi
09.2014 - 11.2016
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
Deputy Key Relationship Manager
ICICI Prudential Life Insurance Company
, Delhi
06.2010 - 08.2014
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Demonstrated respect, friendliness and willingness to help wherever needed
- Conducted research, gathered information from multiple sources and presented results
- Participated in team-building activities to enhance working relationships.
Education
Post Graduate Diploma - Management- Marketing: Marketing
Jaipuria Institute of Management
Noida, UP06.2010
Bachelor of Commerce - Commerce
Delhi University
Delhi, DL08.2007
Senior Secondary School - Commerce
Ishani Sarvodya Kenya Vidhalaya
Delhi, DL04.2003
High School Diploma -
Ishani Sarvodya Kenya Vidhalaya
Delhi, DL04.2001
Skills
- Relationship building and management
- Team Leadership
- Business Development Expertise
- Background in mutual funds, stocks, bonds and investments
- Revenue Generation
- Customer service management
- Financial services
- AML Framework
- Cost and Budget Analysis
- Working knowledge of MS office
- Excellent communications skills including, presenting, editing, and writing as well as accuracy and attention to detail
- Strong analytical, problem-solving, and decision-making skills
- Experience using sales or customer relationship management (CRM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The hardest thing when you think about focusing. You think focusing is about saying "Yes." No. Focusing is about saying "No." And when you say "No," you piss off people.
Steve Jobs
Timeline
Branch Manager
ICICI BANK
05.2020 - Current
Senior Privilege
ICICI Bank, Banker
11.2016 - 05.2020
Corporate Sales Manager
HDFC Life Insurance Company
09.2014 - 11.2016
Deputy Key Relationship Manager
ICICI Prudential Life Insurance Company
06.2010 - 08.2014
Post Graduate Diploma - Management- Marketing: Marketing
Jaipuria Institute of Management
Bachelor of Commerce - Commerce
Delhi University
Senior Secondary School - Commerce
Ishani Sarvodya Kenya Vidhalaya
High School Diploma -
Ishani Sarvodya Kenya Vidhalaya
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