Nishi Sanghi
Hyderabad
Summary
Compassionate Business Program Specialist with expertise in Cross-Functional Team Leadership and Process Optimization. Adept in various social media platforms and office technology programs. Committed to utilizing my skills to further the mission of the organization.
Overview
8
8
years of professional experience
Work History
Business Program Specialist
Deloitte Services LP
Hyderabad
07.2023 - Current
- Manage a team of 10 members, providing guidance and training to ensure successful deployment of UAT's.
- Lead team meetings to update team members of project goals, enhancements and objectives.
- Working with Capacity Planning team and perform UAT for Deloitte applications.
- Creating UAT test cases, performing and creating bugs for the same.
- Providing direct support on daily basis and report findings to Business Program Management.
Analyst
Deloitte Services LP
08.2022 - 06.2023
- Pull reporting for program operations for compliance, often involving gathering or entering data.
- Have a hand on applications like Service-now, Magnet, Azure DevOps.
- Developed a dashboard that provided the leadership with an overview of key performance indicators.
- Applications business rule administration, executing system change requests.
- Receive, review, and escalate application enhancement feedback.
- Support training, toolkits, & communications as it relates to system or hoteling implementations.
Selling Partner Support Associate
Amazon
Hyderabad
12.2020 - 03.2021
- Taking care of European & North American Marketplaces issues with sellers & providing timely resolutions to them.
- Handling Seller queries such as payments, claims, Stock inventory, etc through Emails & Calls.
- Maintained a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrated excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Machine Learning Data Associate
Amazon
Hyderabad
06.2018 - 03.2020
- Listen and transcribe the audio stored in the cloud, verify and annotate the same.
- Working on defined set of instructions to collect ground truth data for the product (Alexa) development.
- Performed repetitive exercises based on the dynamic instructions without compromising on quality.
- Performed UAT's and was selected for a project MTurk.
- Project: Mechanical Turk is a Cloud Sourcing platform which enables companies to harness the collective intelligence, skills, and insights from a global workforce to streamline business processes, augment data collection and analysis, and accelerate machine learning development.
Customer Associate
Amazon
Hyderabad
08.2016 - 01.2017
- Maintained a high level of product knowledge to accurately answer customer inquiries and provide recommendations
- Resolved customer queries in a timely and efficient manner.
- Effectively managing customer Queries and ensure maximum Customer satisfaction by providing timely resolution/ clarification of queries.
- Developed and maintained relationships with customers to build trust and ensure customer satisfaction.
Education
Bachelor of Commerce - Accounting And Business Management
St. Joseph's Degree & PG College
Hyderabad03-2018
Board of Intermediate Education - Economics And Commerce
Pranathi Junior College
Hyderabad03-2015
Skills
- Project Management
- Strategic Planning
- Operations Management
- Artificial Intelligence
- Machine Learning
- Automation Testing
- Communication
- Azure DevOps
- Manual testing
- Test cases
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Received Spot Award for significant contributions in the field of workflow management.
Affiliations
Trained on different tools and well versed on transcription and annotation for Alexa.
Participated in Social Awareness Programme organized by college.
Participated in Fashion Designing Course from HAMSTECH Institute, Hyderabad.
Participated in Impact Day which is Deloitte's annual day of volunteering where all USI professionals come together to spend an entire workday in community service.
Interests
- Movie buff
- Travelling
- Music
- Painting
Timeline
Business Program Specialist
Deloitte Services LP
07.2023 - Current
Analyst
Deloitte Services LP
08.2022 - 06.2023
Selling Partner Support Associate
Amazon
12.2020 - 03.2021
Machine Learning Data Associate
Amazon
06.2018 - 03.2020
Customer Associate
Amazon
08.2016 - 01.2017
Bachelor of Commerce - Accounting And Business Management
St. Joseph's Degree & PG College
Board of Intermediate Education - Economics And Commerce
Pranathi Junior College
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