Nishi Thakur
Hosur
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
5
5
years of professional experience
Work History
Retention Specialist -Strategic Account Manager
Gyankaar Technology Pvt Ltd - Pagarbook
09.2023 - Current
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Increased team productivity by providing training on best practices for retaining customers.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Achieved notable improvements in customer satisfaction scores by refining communication channels and methods.
Inside Sales Associate
Gyaankar Technology Pvt. Ltd.
11.2022 - 09.2023
- Company Overview: PAGARBOOK
- Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Expanded company's business by understanding customers requirements and closing sale with them by making an effective pitch
- Maintained long-lasting relationship with existing customers through exceptional after-sales service
- PAGARBOOK
Business Development Associate
Byju's
06.2022 - 11.2022
- Maintained extensive knowledge of company's products and services to provide top-notch expertise to customers
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in noncommissioned environment
- Negotiated and closed sales with new and existing clients
Process Associate
Tata Consultancy Services
08.2019 - 06.2022
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Partnered with cross-functional teams to conduct through discovery and due diligence on existing processes
- Conducted training and change management processes to improve operations
- Boosted customer experience by delivering superior customer service, issue resolution
Education
MBA - Finance
NMIMS
10.2024
B. Com - Finance
St. Fransis DeSales
01.2019
Skills
- Leadership
- Teamwork and Collaboration
- Communication
- Decision Making
- Time Management
- Retention Marketing
- Customer Relations
- Customer Retention Strategies
- Relationship Building
- Customer Relationship Management
Languages
English
Hindi
Tamil
Personal Information
Date of Birth: 09/23/98
Projects
Allianz Life (North America), Annuities - Allianz annuities provide dependable retirement income., Life Insurance - Allianz life insurance offers a death benefit that is generally income tax free.
Achievementsawards
- TCS - BPS Champion
- TCS - STAR Award
Timeline
Retention Specialist -Strategic Account Manager
Gyankaar Technology Pvt Ltd - Pagarbook
09.2023 - Current
Inside Sales Associate
Gyaankar Technology Pvt. Ltd.
11.2022 - 09.2023
Business Development Associate
Byju's
06.2022 - 11.2022
Process Associate
Tata Consultancy Services
08.2019 - 06.2022
B. Com - Finance
St. Fransis DeSales
MBA - Finance
NMIMS
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