Nishi Upadhyay
Executive Assistant And Administration
Thane, Mumbai
Summary
Dedicated and skilled Executive Assistant with a successful track record supporting Chairman and C-Suite executives. Over 15+ years of experience facilitating seamless operations, managing complex schedules, and ensuring effective communication within executive leadership. Adept at handling confidential information, providing strategic assistance, and streamlining executive workflows. Known for precision, adaptability, and commitment to achieving organizational goals. Seeking opportunities to contribute my expertise to elevate executive efficiency and drive company success.
Overview
19
19
years of professional experience
8
8
Certificates
Work History
Executive Assistant to the Chairman
Premier InfoAssists Pvt. Ltd.
Navi Mumbai
05.2022 - Current
- Office of Gemini Corporation N.V, Belgium: Integral part of the Chairman's office, contributing to the smooth operation of executive functions.
- Calendar and Travel Management: Efficiently manage the Chairman's schedule, coordinating appointments and optimizing travel plans to enhance productivity.
- External Clients and Delegates Coordination: Act as a liaison for external clients and delegates, ensuring seamless communication and coordination for business engagements.
- Secretarial Services: Provide comprehensive secretarial support, including designing company newsletters, articles, ads, and creating new content to maintain a professional and engaging corporate image.
- SOPs and Training Materials: Develop and prepare Standard Operating Procedures (SOPs) and training materials, contributing to organizational efficiency and employee development.
- Performance Improvement Strategies: Spearhead the development and implementation of performance improvement strategies and plans, fostering a culture of continuous improvement.
- Meeting Coordination and Communication: Organize and coordinate conferences and monthly meetings, screen calls and emails, and initiate actions to ensure effective communication on behalf of the Chairman.
Executive Assistant and HR
Systematic Wires Pvt Ltd
Mumbai
11.2021 - 04.2022
- Appointment and Meeting Management: Efficiently organized day-to-day appointments and meetings, optimizing executive time utilization.
- Calendar Streamlining: Aligned calendars with meetings and conferences, ensuring a structured and organized schedule.
- Travel Coordination: Managed all aspects of domestic and international travel arrangements, meticulously handling travel itineraries.
- Client Meeting Coordination: Coordinated with internal and external clients for seamless scheduling of meetings, enhancing communication.
- Communication Handling: Screened calls and emails, taking prompt actions to respond or direct messages appropriately.
- HR Functions: Played a key role in HR activities, including staffing, recruitment, onboarding, and addressing employee conflicts.
- Conference and Meeting Organization: Organized conferences and monthly meetings, maintaining accurate Minutes of Meetings (MOM).
Office Manager
S.S. Global Services Pvt. Ltd.
Mumbai
01.2013 - 11.2021
- Organizing Office Operations: Streamlined and organized day-to-day office operations and procedures for optimal efficiency.
- Meeting and Appointment Scheduling: Maintained a master schedule, scheduling meetings and appointments to manage deadlines and adjust workflows as needed.
- Coordination and Planning: Coordinated and planned tasks to achieve results according to the schedule, ensuring smooth workflow.
- Staff Supervision: Effectively supervised a team of 25 personnel, implementing company policies, protocols, work rules, and addressing employee queries regarding office issues.
- Inventory Monitoring: Monitored all company inventories, ensuring optimal stock levels and maintaining accurate databases. Produced tracking documents and reports.
- Billing and Database Management: Executed billing tasks and recorded information in company databases, contributing to accurate financial records.
- Invoice and Payment Processing: Managed invoice and payment processing operations, ensuring timely and accurate financial transactions.
Assistant Store Manager
Apple IStore: Reliance Digital Retail Limited
Mumbai
11.2009 - 01.2013
- Opening and Closing Management: Managed daily opening and closing procedures, recommending changes to enhance operational efficiency.
- Sales Associate Coaching: Coached sales associates in product specifications, sales incentives, and selling techniques, leading to a significant increase in customer satisfaction ratings.
- Sales and Profit Analysis: Reviewed sales and gross profit reports to identify opportunities for increasing market growth.
- Work Schedule Coordination: Provided weekly work schedules to accommodate business demands and employee vacation requests, ensuring optimal staffing levels.
- Customer Relationship Management: Maintained positive customer relationships by responding promptly to customer service inquiries.
- Staff Meetings and Motivation: Conducted weekly staff meetings to motivate team members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Progress Evaluation: Evaluated staff progress and performance to ensure alignment with organizational goals and objectives.
Customer Care Associate –Front Office
Metro Cash & Carry India Pvt. Ltd.
Mumbai
05.2007 - 11.2009
- Front-of-House Management: Managed the front of the house, focusing on customer care at the Distribution Centre.
- Customer Registration: Registered new customers by issuing Metro Membership Cards, ensuring a seamless onboarding process.
- Promotion and Announcement Handling: Made notes of promotions on the floor, handled Customer Service Desk (CSD) announcements, and managed paging systems for effective communication.
- Key Customer Account Maintenance: Maintained accounts for key customers while identifying potential clients for B2B sales, contributing to business growth.
- Promotional Event Coordination: Worked on special promotional events to increase footfalls in the store, enhancing customer engagement.
- After Sales Analysis and Tracking: Conducted daily after-sales analysis, tracking customer interactions, and generated reports for performance evaluation.
- Weekly Reporting: Generated weekly after-sales analysis and shrinkage reports for submission to the Metro Head Office in Bangalore, providing valuable insights to the General Manager.
Customer Care Officer
Go-Air (Godrej Upstream)
Mumbai
11.2006 - 04.2007
- Feedback Analysis: Analyzed customer feedback to identify areas for improvement and enhance service quality.
- Online Communication Coordination: Coordinated timely responses to online customer communication, resolving complex issues effectively.
- Personnel Performance Evaluation: Assessed interactions between associates and customers to ensure consistent service standards.
- Exceptional Customer Service: Provided excellent customer service, efficiently resolving issues and responding promptly to inquiries.
- Continuous Improvement: Continuously improved sales abilities and product knowledge to achieve optimal service and quotas.
- Issue Resolution: Resolved daily customer issues over the phone, demonstrating a proactive problem-solving approach.
- Cross-Training and Backup Support: Cross-trained and provided backup for customer service managers, ensuring operational smoothness during peak periods.
Senior Guest Relations Executive
The Ambassador Group Of Hotels
Mumbai
05.2006 - 10.2006
- VIP Guest Liaison: Served as the main point of contact for VIP guests, ensuring their individual requirements were communicated to all hotel departments.
- Issue Resolution and Positive Experiences: Directed staff to handle individual guest needs promptly, resolving issues, and generating positive customer experiences.
- Amenity Description and Service Setup: Described facility amenities to guests and arranged services such as childcare, interpretation, and dry cleaning.
- Staffing Regulation: Regulated appropriate staffing levels to meet both business and customer requirements, optimizing operational efficiency.
- Guest Assistance and Recommendations: Provided guest assistance, including recommendations for tourist attractions, enhancing the overall guest experience.
- Consistent Positive Feedback: Maintained consistent positive customer feedback through attentive service and personalized assistance.
- Challenge Investigation and Resolution: Investigated guest challenges and sources of dissatisfaction, offering timely resolutions to ensure guest satisfaction.
Sr. Front Office Executive
Mehra's Group Of Hotels - Hotel Ascot, Colaba | Hotel Residency, Andheri
Mumbai
11.2004 - 04.2006
- Office Inventory Oversight: Managed office inventory activities, including ordering, requisitions, stocking, and shipment receiving.
- Informed Responses to Inquiries: Responded to inquiries from corporate customers, major vendors, and trade press, delivering informed responses with minimal input from executives.
- Management of Upper Management Agendas: Managed agendas, travel arrangements, and appointments for [Number] upper management staff members.
- Database Management and Reporting: Updated reports, managed accounts, and generated reports for the company database.
- Visitor and Customer Interaction: Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Accommodation and Travel Coordination: Arranged accommodations and travel plans for visitors, presenting updated itineraries for seamless travel experiences.
- Event Planning and Reception Area Maintenance: Planned and booked travel arrangements and venues for company events. Maintained a clean reception area to promote a positive, professional environment for all.
Education
Bachelor of Business Administration -
Intellectual Institute Of Management & Technology
New Delhi, India 04.2001 -
Higher Secondary Certificate -
Kendriya Vidyalaya
Air Force Station, Thane, Maharashtra 04.2001 -
Secondary School Certificate -
Kendriya Vidyalaya
Air Force Station, Thane, Maharashtra 04.2001 -
Skills
Administrative and Management Skills
Customer Service and Relations
Inventory and Supply Management
Travel coordination
Event Planning
Staff Management and Training
Technical Proficiency
Problem Solving and Efficiency
Adaptability and Flexibility
Sales and Marketing Support
Financial and Reporting Skills
Timeline
Executive Assistant to the Chairman
Premier InfoAssists Pvt. Ltd.
05.2022 - Current
Executive Assistant and HR
Systematic Wires Pvt Ltd
11.2021 - 04.2022
Office Manager
S.S. Global Services Pvt. Ltd.
01.2013 - 11.2021
Assistant Store Manager
Apple IStore: Reliance Digital Retail Limited
11.2009 - 01.2013
Customer Care Associate –Front Office
Metro Cash & Carry India Pvt. Ltd.
05.2007 - 11.2009
Customer Care Officer
Go-Air (Godrej Upstream)
11.2006 - 04.2007
Senior Guest Relations Executive
The Ambassador Group Of Hotels
05.2006 - 10.2006
Sr. Front Office Executive
Mehra's Group Of Hotels - Hotel Ascot, Colaba | Hotel Residency, Andheri
11.2004 - 04.2006
Bachelor of Business Administration -
Intellectual Institute Of Management & Technology
04.2001 -
Higher Secondary Certificate -
Kendriya Vidyalaya
04.2001 -
Secondary School Certificate -
Kendriya Vidyalaya
04.2001 -
Certification
MBA in a Box: Bussiness Lessons from a CEO | Udemy