NISHIDH SHARMA

Key Performance Areas

• Managed MIS activities such as preparation of monthly balance sheet, profitability analysis product and distributor wise, monthly expenditure reports, customer wise profitability to apprise the management about actual status.
• Handled payroll management of 220 employees plus contract employees.
• Interfaced with banks/ financial institutions for execution of banking transactions, Letter of Credit, and Submission of Stock statement.
• Conducted credit analysis of the customers on grounds such as repayment capacity.

Significant Contributions

• Distinction of generating new reports for better analysis and facilitating decision making for top management.
• Instrumental in streamlining the system for generation of greater productivity.
• 
  

• Deputed at Retail Channel & Liabilities Group Korba Branch
• Execution of day-to-day branch operations, Performance evaluation of reportees, Monthly / Quarterly & Annually MIS submission to RO & CO
• To achieve the ZERO complaint level at the branch level by effective use of Finacle-CRM software
• In this the measurement tools are Project Terminator I & II and FOCUS Survey (Feedback on Customer Services)
• To achieve excellence in service quality of operations using tools like Six Sigma Matrices and SOX
• Five S level I, II & III implementation at the Branch level
• The objective is to have better managed workplace and individuals
• To achieve the conversion target of 120 units of sale per month through Retail Business Development Channel in all the available Liability Products offered by Bank and other Strategic partners
• Conversions include the segment wise achievement of targets in Life Insurance, General Insurance, Gold, Mutual Funds, SIP, GOI Bonds, Fixed Deposits, Recurring Deposits & Savings Bank Accounts
• To achieve the conversion target of 80 units of sale per month of Assets products
• The converts here include all the Asset products offered by ICICI Bank Limited like Car Loans, House Loans, Two Wheeler Loans, Personal Loans & Credit Cards
• Accountable for overall operations of the branch gauged against Six Sigma parameters, target to achieve 95%+ in FOCUS (Feedback on Customer Service) and 85+ score in PULSE
• Managed customers query, daily vouchers verification / authorization (Software used: FINACLE), Cash Management System Authorization, Overall Operations.

• Deputed at Regional Office MPC Cluster
• Conducting audit of the branches under cluster
• Conducting SOX Audit & Walkthrough
• Submission of Audit report to Corp
• Office
• Submitting observation reports to Regional Head on functioning of branches, processes implementation in the region.

• Deputed at Corporate Office, Mumbai
• Critical evaluation of various processes deployed
• Process re-engineering / design.

• Deputed at Dewas Branch
• Responsible for achievement of CASA and TPP targets, functioning of retail bank branch
• Responsible for branch profitability, to be achieved through sale of income base products, commission, interest income
• Managing operations / sales team and staff development.

• Managing operations and sales team for proper branch functioning
• Responsible for achievement of branch portfolio growth in terms of CASA and TPP products
• Responsible for achieving profitability target at branch level through income product holding
• Responsible for achieving branch advances target of SME, Corporate, Agriculture & Commodity portfolio.

• New Customer Acquisition - CASA, Focusing on Privilege Banking products
• Audit and Compliance, Process adherence, Customer wait time & Deliverables
• Managing, planning and coordinating sales activities
• Fee Income through TPP, Assets & Forex Products
• Achieving sales and service goals in support of the Bank's strategic business plan
• Accountable for making regular business development calls to solicit new business and improve services to existing customers
• Branch Merchandising, Opex reduction, Profitability per Resource.

• Responsible for Business target achievement through Branch banking team
• Responsible to ensure that branches function within defined policies and procedures, highlight control failures / break-down to Business & Operations seniors for remedial actions
• Implementation of branch processes from both control and service perspective
• End to End tracking of all issues raised, escalation to senior management in cases of pendency past due date
• Adherences to the processes for third party products like Insurances, Investments
• Imparting training on processes and new initiatives to branches.

• Posted with Branch Control Unit based out of Corporate Office, Mumbai
• Leading team of compliance specialists in executing regulatory compliance initiatives for Retail Branch Banking
• Conduct regular training sessions for branches to enhance understanding of compliance requirements
• Collaborate with cross-functional teams to integrate compliance considerations into business operations
• Assisting development and maintenance of compliance policies and procedures.