NISHIKANT SHARMA
Presales Solutions Architect
Bangalore
Summary
Experienced with developing and implementing custom technology solutions for diverse business needs. Utilizes advanced problem-solving skills to streamline processes and improve system functionality. Track record of collaborative teamwork and effective communication, driving successful project outcomes.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Senior Solutions Engineer - EUC Sales
Omnissa (formerly VMware EUC)
11.2021 - Current
- Acquired 20+ new client logos, including multiple high-value accounts (> $100K ARR), driving significant revenue growth at Omnissa.
- Directed presales operations across South India and Sri Lanka, driving business growth through strategic engagement with partners and enterprise customers, resulting in expanded regional market presence and deal pipeline acceleration.
- Transitioned numerous organizations from legacy systems to modern hybrid work environments, boosting efficiency and enhanced security posture of devices by achieving 90%+ compliance to security guidelines.
- Enabled a 40% drop in IT service requests by designing and implementing advanced Hybrid Work architectures for BFSI and ITES clients.
- Facilitated the shift of IT landscapes to cloud-mobile architectures, enhancing flexibility and scalability by increasing resource delivery and patching from 10 days to under 48 hours.
- Championed Omnissa's technical value through impactful POCs and workshops, strengthening customer engagement.
- Orchestrated a large-scale transformation initiative migrating 5,500+ users from BYOD to managed endpoints, aligning with DPDP compliance and demonstrating measurable risk reduction and operational efficiency.
- Streamlined disparate EUC environments into a single, scalable platform, cutting IT overhead and allowing a 2-member team to manage 2,000+ endpoints efficiently.
- Collaborated with 10+ partners to develop robust SaaS solutions, aligning offerings with market needs.
Senior Consultant
VMware
12.2017 - 11.2021
- Developed operational assessment services and delivered value-based workshops to evaluate and enhance digital workspace, and zero trust security readiness based on NIST and CMMC frameworks.
- Provided a business outcome-aligned roadmap to enable secure, consistent work from anywhere, increasing remote workforce capabilities by 30%.
- Supported strategic accounts (CBA, JPMC) in aligning cloud strategy, governance, and end-user enablement frameworks.
- Collaborated with marketing and sales on creating SOW/SSAD, service overviews, and sales presentations, enhancing client communications.
- Designed the architecture for Workspace ONE UEM solutions, ensuring robust and scalable enterprise environments.
- Partnered with C-Suite to guide decisions on people, process, and technology for optimized operational effectiveness.
Technical Account Manager
VMware
07.2015 - 11.2017
- Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on workspace one product and technologies.
- Point of contact for account teams and customers to maximize product adoption and solve technical challenges with the product implementation.
- Lead and manage various large-scale projects both to drive customer success and to improve and optimize internal business processes.
- Work with product management and developers on new requirements and bugs raised by the customers and deliver them as per agreed timelines with customer.
- Experienced with public sector customers like SBI, Andhra Pradesh Govt.
- Exclusively handled 5 enterprise accounts.
- Identified training needs and upselling opportunities and devised success roadmap focused on business outcomes.
Technical Support Engineer III
Hewlett Packard Enterprise
10.2011 - 06.2015
- Lead a team of 25 support professionals with less than 6 months of work experience to work diligently to achieve SLA's.
- Delivered various formal and ad hoc training to new hires on customer handling, bin management, call and email etiquette.
- Worked as Technical support engineer for HP products.
Education
B.E. - Electronics & Communications
Visvesvaraya Technological University
07.2011
Skills
Mobile Device Management
SaaS
Zero Trust architecture
Identity & Access Management
Employee Experience
Unified Endpoint Management
Virtual Desktop Infrastructure
Leadership
Problem Solving
Account Management
Certification
Android Enterprise Professional - Google
Accomplishments
- MVP Recipient for 2020 & 2022
- Received customer appreciations for end to end implementation of 10+ projects
- Largest Deal in India Corporate patch for Omnissa's first independent quarter in 2024
- Nominated For President's Club 2023
- Awarded for most new logos in a quarter in 2022
- Global recognition for leading the taskforce for knowledge base creation
- Nominated Speaker for Industry events across South India and Sri Lanka
- Multiple VGuru awards for Knowledge transfer and training of new hires
Timeline
Senior Solutions Engineer - EUC Sales
Omnissa (formerly VMware EUC)
11.2021 - Current
Senior Consultant
VMware
12.2017 - 11.2021
Technical Account Manager
VMware
07.2015 - 11.2017
Technical Support Engineer III
Hewlett Packard Enterprise
10.2011 - 06.2015
B.E. - Electronics & Communications
Visvesvaraya Technological University