Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic
Nishikant Singh

Nishikant Singh

Team Manager
Bengaluru

Summary

Results-driven leader with 18 years of experience in business operations, process optimization, and team leadership—including over a decade at Amazon driving innovation and operational excellence. Adept at strategic planning, stakeholder collaboration, and leading high-performing teams to achieve measurable business impact. Currently advancing expertise in AI and automation to stay at the forefront of tech-enabled transformation. Passionate about continuous improvement, problem-solving, and delivering scalable, value-driven solutions.

Overview

18
18
years of professional experience
2
2
Certifications

Work History

Team Manager - Prime Video Trust and Safety Ops

Amazon
11.2014 - 05.2025
  • Led a team of 20+ professionals, overseeing risk management strategies and ensuring regulatory compliance.
  • Collaborated with Tech and Analytics teams to implement AI-driven automation, reducing customer risk evaluation time from 48 hours to just 60 minutes.
  • Spearheaded operational improvements, increasing team productivity by 27% through effective task allocation and time management.
  • Played a key role in expanding Prime Ads Services globally, collaborating with various teams to enhance revenue growth.
  • Developed and deployed fraud prevention strategies, reducing financial risks and preventing fraudulent claims worth $1.3 million monthly.
  • Cultivated a culture of accountability and continuous growth by mentoring over 50 professionals across various platforms, leveraging coaching and targeted training initiatives to support their career development.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Claims Fraud Analyst

WNS Global Services Ltd
10.2010 - 11.2014
  • Company Overview: Aviva Insurance
  • Conducted in-depth fraud analysis, leading to a 30% improvement in fraud detection accuracy.
  • Implemented proactive fraud prevention protocols, reducing financial losses by approximately 500,000 GBP annually.
  • Strengthened cross-functional collaboration to enhance fraud mitigation strategies and operational effectiveness.

Team Leader

FirstSource Solutions Ltd
09.2007 - 10.2010
  • Company Overview: SkyTV
  • Managed customer support operations, ensuring seamless service delivery and issue resolution.
  • Led and motivated a high-performing team, fostering a culture of collaboration and continuous learning.
  • Streamlined support processes, reducing turnaround time and enhancing customer satisfaction.
  • Implemented training programs to improve team efficiency and professional development.


Education

Executive PGDM - Project Management

Alliance University
Bengaluru, India
04.2001 -

B.com - Accounting

Dr. C.V. Raman University
Bilaspur, India
04.2001 -

Skills

  • Team Leadership & Development
  • Strategic Planning & Execution
  • Performance Coaching & Feedback
  • Conflict Resolution & Employee Engagement
  • Cross-Functional Collaboration
  • Risk & Compliance Management
  • Process Optimization
  • Workforce Planning & Scheduling
  • MS Office Suite (Excel, Word, PowerPoint)
  • Hiring, Training and Career Development
  • AI & Automation Fundamentals (In Progress)
  • AWS Cloud Practitioner (In Progress)
  • Fraud Detection Tools & Data Analysis
  • Lean and Six Sigma Tools
  • Workflow & Task Management Systems
  • Reporting & Data Evaluation
  • Effective Communication
  • Critical Thinking & Problem Solving
  • Adaptability & Continuous Learning
  • Customer-Centric Approach
  • Time Management
  • Decision Making under Pressure
  • Empathy & Active Listening
  • Mentoring & Motivation

Certification

Google AI Essentials

Additional Information

  • Currently pursuing foundational training in AI concepts, including machine learning, data analytics, and automation techniques.
  • Currently undertaking foundational training in AWS cloud services, including computing, storage, networking, and security essentials.

Timeline

Google AI Essentials

01-2025

Lean Six Sigma Green Belt Certification

08-2017

Team Manager - Prime Video Trust and Safety Ops

Amazon
11.2014 - 05.2025

Claims Fraud Analyst

WNS Global Services Ltd
10.2010 - 11.2014

Team Leader

FirstSource Solutions Ltd
09.2007 - 10.2010

Executive PGDM - Project Management

Alliance University
04.2001 -

B.com - Accounting

Dr. C.V. Raman University
04.2001 -

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Nishikant SinghTeam Manager