Nishikant Singh

• Highly accomplished IT professional with over 8+ years of experience in network and project management. Seeking a challenging role as an IT Manager to leverage my expertise in leading successful projects and optimizing network infrastructure.
• I have 8+ Years of Experience as in IT Project Management and Handling of L2-Helpdesk Execution worked, involved Leadership, team building, team management and handling ticketing tool and solving real time queries of client through calls and remote desk support.
• Implemented network security measures, resulting in a significant decrease in security incidents.
• Streamlined network operations, reducing downtime by 20% and increasing overall network efficiency.
• Managed vendor relationships, ensuring timely delivery of network equipment and services.
• Prepared and presented network performance reports to senior management.
• Conducted risk assessments and implemented mitigation strategies, minimizing project risks.
• Provided regular project status updates to stakeholders, ensuring transparency and effective communication.
• Coordinated cross-functional teams, fostering collaboration, and ensuring project objectives were met.
• This involves starting from Operational management, UAT Activity performance, Risk Management, incident management to escalation handling while serving the clients & maintain the good relationship with them.
• Developed project plans, timelines, and budgets, ensuring projects were delivered on time and within budget.
• Problem solving, Escalation handling and maintaining the Service Level Management (SLM).
• Successfully managed multiple IT projects, including network upgrades, system migration and software Implementation.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

• Father's Name: Late Bhagwan Singh
• Date of Birth: 03/01/1990
• Nationality: Indian
• Marital Status: Married

• Solution Architect, Technical Guftagu-New Delhi
• NSE-1