Nishit Chhabra

• Led the launch of the refinance vertical at Loans24, with end-to-end development including credit policy design, process setup and optimization, team hiring and development, funnel enhancement, lead generation strategies, streamlined sales processes and channel sales expansion through effective stakeholder engagement and cross-functional collaboration thereby enhancing efficiency
• Currently building the refinance business from the ground up, scaling business to ₹80 Million monthly between Oct 2024 and May 2025, with a 95% login rate and 80% approval-to-disbursal conversion ration.
• On a mission to scale monthly own books and partner business to ₹500 million, built a high-performing sales team. Established performance-driven culture through regular reviews, targeted training, and an incentive-led rewards and recognition program.
• Achieved 50% business contribution from channel partners, generating significant revenue at a 4.5% commission rate, driving positive P&L impact and sustainable business growth.
• Driving strategic initiatives to optimize funnel efficiency, enhance lead generation, and improve conversion rates. Executed business-critical projects including new lead channel development like corporate DSAs, partner process integration with feedback loops, credit relook journeys, VAS growth, and TAT-focused process improvements to elevate customer satisfaction.
• Achieved 100% collection efficiency in the first 6 EMIs by establishing a robust system to ensure zero EMI bounces, driven by proactive CRM engagement, regular follow-ups, and strong support from the on-ground collections team.

• Partner Business Leadership & Sales Strategy: Leading partner business at Cars24 with a 30+ member sales team driving monthly sales of 400+ cars and INR 200 million on monthly business by leveraging customer insights and market intelligence.
• Data-Driven Partner Management: Leveraging data analysis to optimize partner performance, streamline operations, make informed decisions to enhance the sales funnel, and uncover new growth opportunities.
• Partner Onboarding & Expansion: Onboarded 20+ strategic partners across India to support underserved customers, mitigate risk on own books, and expand partner acquisition—resulting in ₹850 million in partner business since April 2024.
• CXO-Level Stakeholder Management: Monitoring partner performance, managing relationships with partner CXOs and decision-makers to co-develop growth strategies, resolve operational challenges, and ensure smooth reconciliations.
• Sales Excellence & Revenue Growth: Executed sales growth initiatives including lead generation, CRM campaigns, and market research—resulting in 20% MoM growth and enhancing partner business contribution to 25% in overall business
• Operational & Commercial Management: Oversaw the entire sales cycle for new customer acquisition, negotiated deals, improved sales funnel efficiency, and mitigated partner risk through strong process control.
• People Leadership: Managing and mentoring a high-performing team of 30+ sales professionals, focusing on KPI-driven performance reviews, structured R&R programs, continuous training, and productivity enhancements.

• Sales Leadership: Led a 60+ member sales team across 45 yards in North and West India, driving the sale of 1,200+ cars monthly with a total monthly business of ₹600 million and an average ROI of 15% p.a. over a 60-month loan tenure.
• Pricing & Conversion: Increased conversion rate from 13% to 25% through strategic sales planning, performance tracking, funnel data analysis, customer engagement, pricing negotiations, and automation-driven cost reductions, improving productivity and margins.
• Sales Effectiveness & Customer Experience: Enhanced funnel conversion by analyzing CX profiles and team feedback, making data-driven decisions to mitigate risk and reduce default costs to below 3.5%, while improving overall customer experience and retention.
• Collection Efficiency: Managed collections for all disbursals, ensuring payment of the first 3 EMIs through on-ground customer engagement activities, achieving a 98.67% 3MOB collection cure rate monthly.
• Marketing Optimization: Planned GTM activities and CRM campaigns to support sales teams, enhance customer experience, increase product reach, and drive overall business growth.
• Pipeline Management & Data Analysis: Analyzed regional sales funnels, identified high-performing cohorts, and developed customer-centric strategies and training programs to improve revenue & profitability. Executed CF Saathi and AU Financing (Partner Model), increasing overall sales funnel and customer base by 40.48%.
• Customer Success & Satisfaction: Streamlined the online journey and resolved disputes within TAT through cross-functional coordination, boosting NPS and enabling post-sales success to unlock further revenue opportunities.
• CRM Utilization & Client Insights: Leveraged CRM to capture customer feedback for improved sales planning & competition analysis. As a result, 30% of sales team disbursals received positive testimonials across platforms like GMB, LinkedIn, and Facebook.

• Partner Relationship Management: Managed relationships with 1,000+ hotel partners, driving customer engagement to minimize churn, improve throughput, and enhance partner revenue by identifying and optimizing demand channels for superior customer experiences.
• Data-Driven Expansion: Spearheaded expansion initiatives by analyzing potential market trends, customer insights, evaluating risks & competitor activities, fueling supply & revenue growth.
• Revenue & P&L Management: Oversaw revenue and P&L for key account partners, executing growth plans such as cross-selling revenue tools and establishing tie-ups with demand channels. Achieved 10% profitability with a 22% cost reduction in the region.
• Lead Generation & Market Research: Led sales growth initiatives including brand promotion, call center campaigns, inside sales, and cold calling to acquire new customers, generate qualified leads, and meet acquisition goals.
• Project Management & Sales Enablement: Drove sales excellence initiatives, including training programs and performance reviews to enhance team productivity. Successfully managed the restructuring of 20,000+ non-profitable rooms, saving INR 200 million in monthly lease costs through effective negotiation and data-driven decision-making

Enterprise Sales Leader with a proven track record in growing B2B SaaS business, managing a 25+ member team, driving INR 2.5M in monthly revenue across 30+ enterprise clients. Expertise in lead generation through cold calling, LinkedIn outreach, client visits, and industry events. Skilled in end-to-end solution selling and sales cycle management thereby maintained positive relationships with clients and CXOs. Successfully acquired and grew key accounts, including the Google Online Sales project, contributing an additional INR 10M in annual revenue.

Experienced Sales Leader with a strong focus on key account management and SaaS product sales. Led a team of 10 account managers to drive INR 1.5 million in monthly revenue through effective client engagement and product demonstrations. Owned end-to-end account growth by securing renewals, upselling, and cross-selling while maintaining strong relationships with CXOs and key decision-makers. Built and nurtured a high-performance sales team through strategic hiring, regular performance reviews, and comprehensive training, consistently achieving revenue targets and enhancing client retention.

Experienced Account & Relationship Manager with a proven track record in driving B2C retail growth and client acquisition. Led a team of 8 account executives to manage key accounts and expand the corporate client base through targeted campaigns, referrals, cold calling, and LinkedIn outreach. Built and maintained strong CXO-level relationships to drive revenue and customer retention. Spearheaded client engagement initiatives such as brand promotions and on-site camps, ensuring seamless servicing, dispute resolution, and high customer satisfaction. Successfully managed high-profile clients and strategic territories through effective planning and execution.