Nishit Ganguly

• Attend meetings along with Director and note minutes. Send minutes to stakeholders
• Proof read speeches and correct grammatical mistakes to ensure speeches are error free.
• Preparing increment letters for employees of various group companies in liaison with accounts team.
• Draft and send emails on behalf of Directors to external stakeholders

•End to end calendar management. Fixing up appointments with both internal and external stakeholders and updating calendar.
•Preparing daily action list for Director to ensure critical items are actioned within timelines
•Coordinating training workshops for Cell Biology Staff including room booking, IT arrangements and
•Coordination with travel desk to book domestic tickets and international tickets
•Lunch arrangement for visitors/new joinees and customer visits
•Scheduling interviews with candidates post checking calendar availability of Director
•Coordinating with legal agency for agreements/CDA/NDA reviews
•Petty Cash management for routine office expenses
•Place orders for gifts (to guests and customers) and ensure stock remains updated
•Manage incoming files for Director’s signature and ensure files routed to correct person after taking signatures
•Update calendar for full Cell Biology team and update Director on availability of team for current month.
•Filling IT Service request form for new joiners, taking signature from Director and sending via office boy to IT. Asking new joiners to collect machine from IT.
•Following up with stakeholders on tasks allocated to them by Director and ensure data sent back to Director.
•Coordination with vendors for Director’s personal payments
•Managing Director’s personal tasks such as printing, taking xeroxes and physical file sorting

•Executing various operations activities related to Cycle 2 launch of Scholarships for 2021-22 for undergraduate and postgraduate students pursuing eligible degree programmes in Artificial Intelligence, Computer Sciences, Mathematics & Computing, Electrical /or Electronics Engineering
•Researching degree subject offerings for qualifying degree programmes and ensuring scholarship website has been updated.
•Working very closely with Communications team and ensuring that various documents such as Application FAQ’s, Scholarship Launch flyers, Scholarship Values flyer, Guidance documents to Applicants & Referees are updated with scholarships narrative.
•Involved with external partners for execution of outreach events planned for students to give them more information about scholarships.
•Drafting scripts for outreach events detailing flow of entire event and sending to Programme Lead for edits if any. Sending final script to partner agencies for smooth execution of events.
•Send reminder emails to eligible students on outreach events encouraging them to join.
•Answering doubts of applicants through centralized mail box, within agreed turnaround time.
•Creating daily and weekly MIS for leadership team with detailed analysis of eligible applicant numbers who have started their application process, weekly trends and analysis of webpage views through google analytics and correlation to applications in process.
•Liaising with students to arrange final interviews with panelists and play role of observer in interviews. Facilitate score calibration discussions.

•Day to day planning and end to end organization of Director’s Calendar.
•Maintaining executive’s agenda and assist in planning appointments, board meetings, conferences etc.
•Take relevant action on MD's post and correspondence
•Receiving and screening phone calls and redirecting them when appropriate
•Maintain electronic and paper records ensuring information is organized and easily accessible
•Set up meetings and appointments, including employee connects, coordinating with external and internal stakeholders on MD’s calendar with agenda’s in advance
•Coordinate with travel desk and create detailed travel itineraries for Director travel for Board Meets outside Mumbai as well as international travel
•Ensure reimbursement of expenses to Director’s accounts, wherever applicable to be claimed in liaison with relevant internal and external stakeholders

Since June 2020, also working with Employee Volunteering team of Reliance Foundation to help drive virtual volunteering projects with various partner NGO’s.
•Connect with NGO’s and inform them of various volunteering programs for children, youth and women.
•Taking orientation sessions with volunteers who have signed up and share program expectations with them.
•Align volunteers to students, basis mutual feasibility
•Act as point of contact for any issues faced by volunteers and resolve it to their satisfaction.
•Conducting feedback sessions with volunteers and students to understand progress achieved and recommend any course correction
•Have also facilitated one time workshops for students in case of last minute volunteer drop outs
•Collating MIS and weekly reporting to Project Lead with any highlights
•Formulate write ups for all volunteering activities and submission to communications team to publish in org-wide newsletters and websites.

•Day to day planning and organization of the MD's Calendar.
•Dealing with the MD's post and correspondence
•Set up meetings and appointments on the MD’s calendar with agenda’s in advance.
•Service the board including the production of agendas, minutes and key papers.
•Document minutes of all meetings chaired by the Managing Director and follow up on deliverables with Senior Management Team from Sales, Delivery & Account Management.
•Send mails and communication on behalf of the Managing Director to both internal and external stakeholders.
•Able to make decisions and act on behalf of the Director within agreed parameters
•Was a part of cabinet meets set up at Business Unit level. Was representing the MD office in driving messaging from the MD to the BU and updating the MD on proceedings.
•Expense Reimbursements on behalf of the MD after seeking necessary approvals.
•Approve PO’s raised on Expensing tool on behalf of MD, post taking approval from him.
•Take feedback from senior management teams on various initiatives and feedback same to MD to realign objectives and make such initiatives successful.

As part of MD’s office, was part of the following HR initiatives
•Taking Inputs from the MD and putting together quarterly newsletter for the entire organisation in collaboration with HR SPOC.
•Arranging trainings for staff across the organisation in liaisons with Learning & Development Team
•Carry out strategic behaviour coaching interventions with staff across levels to improve efficiency at work and help them resolve issues at work.
•Work on career development plans along with Business Leaders where they need a coaching approach.
•Hold successful retention conversations with critical high potential employees in the organization
•Assisted Business Units in making presentations on Annual Award pitches, post collation of inputs from Heads.
•Creating operating guidelines (Resource Management) after taking all stakeholder inputs and rolling out at organization level.

• Achieved International Coaching Federation certification via Symbiosis Success Conversion Coaching.
• The certification involved attending 24 (once a week session) trainings by an ICF certified coach through Webex calls, Coaching and mentoring proteges to get hands on coaching experience and getting the same assessed.
• Work on feedback received to improve the client experience in subsequent protégé calls
• Create an ideal client profile to coach
  Attempt and clear the final examination conducted by Certified Coaches Alliance.

Post certification, coached individuals on a private

endeavour and following were my responsibilities

• Conduct weekly coaching sessions through skype/webex/in person with clients
• Understand client goals, challenges client faces to achieve these goals through Socrates questioning, making the client think
• Get the client to plan strategy and decide action steps that he/she will take to achieve their goals and understand commitment levels to achieve these goals
• Provide homework to the client and check with client in subsequent coaching sessions, the progress made and how far he/she is from reaching their goals and accordingly plan strategy
• Share positive affirmation frames with client to motivate them to achieve goals

•Lead initiatives delegated by senior Management team which involved collating MIS information from operations teams and reporting back to Senior Management •Collated data from Director’s direct reports and presented to Director.

•Monthly and quarterly data collation from MIS reports to prepare operations performance reports for Exec

•Operations Management which includes delivery on all SLA’s and Improvements in Operational metrics

•Worked on unit time rationalisation for specific transactions post analysing time sheet data.

•Conduct regular meetings with Team Managers to review team performance & resolve concerns

•Conduct skip level meetings with team members and Process Leaders & resolve escalations on ongoing basis

•Manage escalation on agreed deliverables from both internal and external stakeholders

Instrumental in moving the Australia Loss Adjusting team from a Non BAU to a BAU process which involved

•Detailed Time & Motion study of the process, understand issues faced by staff when transcribing voice data to and highlighting on floor issues as well as suggesting improvisations to stakeholders in Australia.

•Coaching and motivating team members to reduce Transcription time and improve speed. Liaising with stakeholders updating them with process performance and getting sign offs with appreciation

Made a career path for a new team called Technical Services team that was created with an intention to tap technical expertise that exists within Operations. Involved getting in touch with internal stakeholders, taking their inputs, presenting to the CEO and other important stakeholders, modifying the path accordingly and getting buy in for final plan and roll out to entire operations team.

•To handle heavy calendar management on i-cal requiring interaction with both internal and external stakeholders as well as management
•To coordinate a variety of complex executive meetings & appointments for the Director involving getting in touch with client offices and coordination with their EA’s and PA’s
•Liaison with reception desk to direct guests to waiting area and inform MD of visitor arrival
•To receive / make phone calls on behalf of Director and delivering messages promptly and efficiently
•To handle incoming and outgoing email communication on behalf of the Director as and when assigned
•To maintain and update business cards on address book and send to MD
•To coordinate with travel team, travel arrangements for the Director and updating calendar
•To coordinate with various departments w.r.t issues in MD’s Office – IT, Admin., etc and ensure timely resolution of issues & communication of feedback
•To handle business correspondence by taking dictation or through self correspondence, as the case may be.
•To ensure an orderly filing system and keeping the confidential papers/documents with utmost care
•To prepare MD’s credit card statements and monthly expense statements

•To record minutes of operations meetings, record actions and monitor progress against them. Follow up with Head of Departments,
Senior Managers and Manager Operation to close minutes before next meet.
•To manage Director’s calendar on daily basis. Setting up appointments, meeting invites and conference calls
•To roll out Employee satisfaction surveys on behalf of different departments like IT, Facilities to entire Customer Service-Operations and follow up on completion by all areas
•To maintain leave trackers for entire management team so that Director is sure that all respective Operation areas have been well covered for entire year
•Represent Operations, as needed, at internal and external meetings
•Sending emails and correspondence to staff and stakeholders on behalf of Director

•Handling of expense claims making sure correct evidence is attached where expenses are claimed
•Liaison with other Directors/Managers Personal Assistants including ensuring effective meeting management and attendance
•Maintaining Organization Charts and updating them as and when changes take place and forwarding same for roll out to Internal Communications team
•Prepare agendas for Client visits and manage logistical arrangements (meeting room booking, travel arrangements)
•Going through MI packs and giving high level analysis to director where SLA’s not met on a weekly basis
•Review and summarize miscellaneous reports and documents; prepare background documents and presentations as necessary
•Presenting actual headcount data on monthly basis to Director and Head of Departments. Involves highlighting shortfall/surplus of headcount for enabling to take decision of hiring and releasing staff compared to business planning numbers.
•To check invoices if in case there are any discrepancies before Director approval
•Provide follow up to assignments given to management staff by Director
•Co-ordinate with Internal Risk Management Team to provide inputs on risks to be addressed and controls in place to manage risks, to business (top down operations account level risk register)
•For observations w.r.t Risk audits done by Group Wide Internal Audit Team/Business Assurance on Operation areas, follow up with areas to makes sure that they are closing on the deliverables(gaps identified) within deadline dates, on behalf of Director
•Coordinating Internal Job Posting exercises on behalf of operations in liaison with HR. This includes scheduling BEI and final interviews for applicants. Also involves coordinating with applicants and interview panel for any rescheduling
•Present organization wide reports on Performance Management on annual basis to Director

•Ownership of Process Manuals and Sign Off Authority
•Participating in Customer Output improvement project
•Conducting Audits for the Team to ensure Quality and Accuracy SLA's are met.
•Conducting Process Training for New Incumbents as well as advanced training for experienced staff
•Signing off individuals post Productivity and Accuracy Standards having been met
•Making reports such as Daily MI and Weekly MI
•Managing the Life Manual Calculations Queue to ensure SLA is met
•Providing Support to the UDA Assurance Exercise
•Liaising with Sox auditors to ensure compliance with Sox act

•Policy Administration involving issuing of claim forms, conducting antimony laundering checks, contacting banks and building societies to ensure policy is free of charge and accordingly issue payments.
•Trained and Licensed (Silver Licence) in Maturity Transaction
•Trained and Licensed (Silver Licence) in Quotation Claim Forms Transaction.
•Trained and Licensed (Gold Licence) in Surrenders transaction
•Authoriser for high value transactions up-to £50000 to UK policyholders
•Suggested and implemented improvements to letter templates to improve customer experience and reduce cost of correspondence issued to customer

•Job involved Implementations of Quality Systems to the satisfaction of the client
•Delivery of accurate data to client and interaction with Client to study Client job requirements
•Gave In-House software development requisitions finalize the same and handle technical operations
•Successfully finished trial job for Insurance Claims Processing for European Client

•Core team member of the Financial Services Department
•Responsible for training vendors (housewives and students) to capture data from financial reports of Moody's Investor Services - Derivatives Group (USA)
•Job allocation to vendors and monitoring till completion on daily basis
•Data capture tool requisitions given to in-house software development team.
•Suggested improvisations which improved quality of data capture.