Nishit Narula

Worked with an ShowSupporters LLP where I was responsible for overseeing production setups, managing client servicing, and coordinating with vendors to ensure seamless execution of events. My role involved handling end-to-end event logistics, maintaining effective communication with clients to understand and fulfill their requirements, and collaborating with various vendors to deliver high-quality results on time. I also managed on-site operations, addressing last-minute challenges and ensuring events were executed smoothly and aligned with client expectations.

Worked as an Operations and Client Service Executive at TECIndia Entertainment Pvt. Ltd., where I managed end-to-end event execution, including client meetings, production setup, and on-ground operations. I was responsible for client servicing throughout the event lifecycle, ensuring clear communication and satisfaction at every stage. My role also involved coordinating with multiple vendors, overseeing logistics, and ensuring timely and high-quality delivery of all event elements, resulting in successful and seamless event execution.

Worked as a Customer Service Executive on the Escalation Desk for Swiggy process at Globiva Services Pvt. Ltd., where I was responsible for handling customer queries through live chat and providing prompt and effective resolutions. My role involved addressing escalated issues, ensuring high levels of customer satisfaction, and maintaining accurate records of interactions while adhering to service quality standards and response time SLAs.

Worked as a Customer Service Executive for Zomato process at Jindal Intellicom Centers, where I was responsible for handling live chat support for delivery partners, addressing their queries, and providing timely resolutions. My role involved effective communication to resolve operational issues, ensure smooth delivery processes, and maintain high service standards while supporting partner satisfaction and efficiency.

Worked as part of the Operations team at TECIndia Entertainment Pvt. Ltd., where I supported production setup, prepared and managed project documentation, coordinated with vendors to ensure timely execution, and assisted with on-ground event operations. Additionally, I handled various minor responsibilities that contributed to the smooth execution of events and overall operational efficiency.