NISHIT R SHAH

• To prepare quotations, RFQ’s on regular basis depending on the requirements for various categories (Small sized, medium sized business or large sized business).

• To follow up with Strategic accounts & new accounts on the following areas: Enquiry phase, Quotation phase, follow up, Negotiation phase and Conversion phase

• On regular basis following up most of the sales person’s accounts depending on the stages involved: Enquiry phase, Quotation phase, follow up, Negotiation phase and Conversion phase.

• Liaise with overseas office, other stations for enquiries on case-to-case basis as per customer requirement

• Preparing Dashboards and MIS For All Sales BU’s Pan Indi

1.Drive (Customer Relationship Management) Tool Administrator- EAG

• Regular maintenance and Showing weekly progressive development of potential/Opportunity for EAG
• Preparing Dashboard and reports/ Presentation based on Drive Opportunities.

2.Management Information System (MIS)

• Preparing weekly drive Progress report.
• Preparing Monthly Performance Report /presentations showing performance for each Individual EAM’s as well as Overall EAG Team.
• Preparing customer Volume and revenue report and presenting the same to the customers as well as to the Management.

3.EAG Support

• Supporting EAM’s by participating in E- Bids and Auction & RFP’s and RFQ’s /Tenders online arranged by Customers on Various platform as Ariba, Pcura, and Go comet etc.
• Preparing Pricing Request Template for requesting pricing for UPS Express (small packages) from ISMEA Pricing Team and follow up for the same .
• Preparing Pricing Incentive Tariffs and provide the same to EAM’s for various ISMEA Countries opportunities’.
• Implementing and Monitoring Express Long term Bids/Contracts for various incentivized customers and Aligning new Accounts to the Bids and monitoring Bid expiration and New Bids Implementation
• Controlling sales Performance and Planning activity and requesting Parent and child account alignment to SPP Team for each EAM’s and regular follow-up for the same.

4.ISMEA FC Support Center

• Coordination of Sales Data Requests /Leads and Issues
• Coordination with overseas UPS Sales Force over telephone and email
• Produces Sales Reports & Analyses Sales Report Data
• Assists in Generating Ad hoc Sales Reports

1.CRM (Customer Relationship Management) Tool Administrator- Region West

• Implementation of CRM tool West India among 25+ sales forces
• Regular training, solutions and promotion of CRM tool
• Develop & maintain the quality of customer database in CRM Tool
• Regular maintenance and progressive development of potential/Opportunity customer database
• Monitor, control & implementation of all functional and administrative activities related to CRM tool

2.Management Information System (MIS)

• Supporting Regional & Senior Management with various CRM business reports
• Prepare sales measurements, reports and dashboards
• Generate & publish pre and post sales reports for analysing & strategy purposes
• Statistical Analysis and Data Mining for business development
• Supporting sales with business forecasting & theoretical variables

3. Field Sales Support

• Supporting sales by handling client Enquiries and dealing with various Internal stakeholder and providing quotations to the customers and Transit schedules
• Daily Interacting with Customers for Business Follow-up
• Biz Quotations Preparation
• Participating in E-Bidding & RFQ’s online arranged by Customers.
• Tele sales calling through assigned leads and Generate Biz.
• Attending sales Meeting /Events/Exhibitions and generating the Biz.
• Obtaining Requirement of ISO Audit and active participation for preparing required reports for the same.

· Manage The clients Requirements for Diamonds

· Worked proactively to provide client marketing needs of diamonds with the greatest amount of added value by communication

· Sending the clients requisition for Diamonds to buying Dept.

· Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information

· Coordinated with various departments and resolved complex service problems

· Provided support to the client servicing team, ensuring all timelines and objectives were met

· Coordinated and authorized quotations for client approval & assisted in preparation of client invoices

· Preparing the export invoice as per clients requirement

· Preparing the packing list

· Preparing the covering letters for different banks as per the requirement

· Scrutinising the bank attested documents along with custom attested copies

· Regular updation of export consignment in excel and preparing MIS reports for the same

• Generating Statistics reports on the basis of established database and maintain the utility and effectiveness of the management information systems and provide the same to the top Management
• Worked closely with the MD – to provide assistance for various database reports and presentations for sales and clients meeting
• Understanding client/sales teams requirements identify their requirements and integrate them into annual marketing plans
• Generation of ideas for marketing activities and executing it successfully
• Good knowledge of Customer Marketing Databases and how to use them
• Conduct Market Research through various sources and preparing various reports on the basis of the same and comparing the market share with various competitors to enhance the operations
• Coordinated with Sales, Costing ,finance department for the revenue reports; stock clients reports in the interest of the company
• Various ad-hoc reports to the various concerns as and when requires
• Regular updating the export consignment in excel and preparing MIS reports for the same Will be provided on request
• P PERSONAL INFORMATION