Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
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Nishita Bhardwaj

Nishita Bhardwaj

Ludhiana

Summary

Highly skilled Customer Relations Coordinator with comprehensive experience in customer service and account management. Strengths include relationship building, problem-solving abilities, and coordinating cross-functional teams to enhance customer satisfaction. Previous roles have resulted in improved client relationships and increased customer retention rates due to effective communication skills and strategic planning.

Overview

8
8
years of professional experience

Work History

Customer Relations Coordinator

TAM DIGITAL
Ludiana
10.2024 - 06.2025
  • Managed customer inquiries through an Excel sheet.
  • Coordinated feedback collection from customers to inform service improvements.
  • Appointment setting for Google Meet.
  • Addressed inquiries from clients and department team members.

Senior Sales Executive

Allen Careers
Panchkula
02.2023 - 12.2023
  • Enhanced sales by presenting customers with specific study material according to their needs.
  • Contacted current and potential clients to promote products and services.
  • Negotiated terms of sales agreements and developed contracts to successfully close sales.

Telesales Executive / Senior Executive Sales Representative

Prepladder
IT Park Chandigarh
05.2021 - 05.2022
  • Answered incoming calls from potential customers and addressed their inquiries.
  • Identified customer needs and offered appropriate study material to meet those needs.
  • Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
  • Developed strong relationships with potential customers through consistent follow-up contact.
  • FEB 2022 PROMOTED AS AN SENIOR SALES EXECUTIVE
  • Negotiated terms of sale with customers to maximize profits.
  • Resolved customer complaints promptly and professionally while ensuring customer satisfaction.

Sales - Senior Sales- Assistant Team Lead

Antilog Vacations Pvt. Ltd.
Panchkula
05.2018 - 05.2021
  • Cultivated relationships with existing customers to encourage repeat business.
  • Designed Travel Itineraries for Client's planning for Domestic / National Tours.
  • DEC 2018, PROMOTED AS A SENIOR SALES EXECUTIVE
  • Developed and implemented strategic sales plans to increase revenue and market share.
  • Designed Travel Itineraries for B2B & B2C, planning to any International Tours.
  • Maintained 90% target achievement every month and later on promoted as an Assist. Team Lead.
  • NOV 2019, PROMOTED AS AN ASSISTANT TEAM LEAD
  • Assisted in training new employees on company policies and procedures. Trained New joiners with how to design International travel itineraries.
  • Organized daily tasks for team members and provided feedback on their performance.
  • Maintained a safe work environment by monitoring staff adherence to safety rules and regulations.
  • Responsible for bookings of [Transfers, hotels, tours etc.] over portal for the sales done by Team.
  • NOTE- DURING COVID-19 ALL THE EMPLOYEES WERE WORKING FROM HOME [Not Receiving any new queries, but shifting the EXISTING plans / Packages for future travel ] Also In between assisting clients for domestic travel.

Customer Care Executive

Intelenet Global Services
Mohali
02.2017 - 01.2018
  • Provided customer service by responding to Inbound phone, email, and in-person inquiries in a timely manner.
  • Enhanced my customer service satisfaction & Better Communication Skills.
  • Addressed customer's concerns & issues and escalated it to the further departments.
  • Recorded details of all inquiries, complaints and comments.

Education

Master of Arts -

Panjab University
Chandigarh
03.2020

Bachelor of Arts -

D.A.V College
Chandigarh
05.2016

High School Diploma -

Govt. Girls Model Senior Secondary School
Chandigarh
03.2013

Skills

  • Travel or educational service expertise
  • Closing deals
  • Lead prospecting
  • Sales follow-up
  • Upselling strategies
  • Problem solving
  • Effective communication
  • Active listening
  • Customer service
  • Sales negotiation
  • Appointment scheduling
  • Relationship building
  • Conflict resolution
  • Customer rapport building
  • Customer relationship management

Languages

Hindi: First Language, English: Advanced (C1)

Volunteer Experience

Certified writer for Blind Students, during school time.

Timeline

Customer Relations Coordinator

TAM DIGITAL
10.2024 - 06.2025

Senior Sales Executive

Allen Careers
02.2023 - 12.2023

Telesales Executive / Senior Executive Sales Representative

Prepladder
05.2021 - 05.2022

Sales - Senior Sales- Assistant Team Lead

Antilog Vacations Pvt. Ltd.
05.2018 - 05.2021

Customer Care Executive

Intelenet Global Services
02.2017 - 01.2018

Master of Arts -

Panjab University

Bachelor of Arts -

D.A.V College

High School Diploma -

Govt. Girls Model Senior Secondary School

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Nishita Bhardwaj