Summary
Overview
Work History
Education
Skills
Languages
Computer Competencies
Timeline
Generic
Nishita Deka

Nishita Deka

Guwahati

Summary

Reliable Back Office Executive with significant experience in managing administrative tasks, streamlining operations and maintaining efficient office systems. Possess strong organizational skills and ability to manage multiple tasks simultaneously. Notable for improving operational efficiency in previous roles while demonstrating excellent communication and problem-solving abilities.

Overview

2
2
years of professional experience

Work History

Sales Associate

Swastika Projects Pvt. Ltd.
Lucknow
01.2023 - 09.2024
  • Compiled and maintained records of customer accounts and invoices.
  • Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
  • Processed customer orders accurately and efficiently in accordance with established procedures.
  • Assisted with daily operations such as ordering supplies and maintaining inventory levels.
  • Created reports on a weekly basis to track customer service metrics.
  • Managed database systems for tracking customer information and sales activity.
  • Organized documents related to customer accounts for easy retrieval when needed.
  • Maintained accurate financial records including invoices, payments, receipts and other transactions.
  • Coordinated with vendors to ensure timely delivery of goods and services ordered by customers.
  • Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
  • Performed quality assurance checks on all outgoing documents prior to distribution.
  • Assisted in training new employees on back office procedures.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.

Education

Bachelor of Arts - Economics

ABC
Guwahati
04-2022

Skills

  • Sales strategies
  • Exceptional customer service
  • Inventory control procedures
  • Problem-solving
  • Goal oriented
  • Business development
  • Excellent communication skills
  • Money transfer systems

Languages

Assamese
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1

Computer Competencies

  • Microsoft Word 2010
  • Microsoft Excel 2010 (Basic)
  • ERP Software

Timeline

Sales Associate

Swastika Projects Pvt. Ltd.
01.2023 - 09.2024

Bachelor of Arts - Economics

ABC

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Nishita Deka