Nishita Salia
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Regional Training Manager
Nicobar Design Pvt Ltd
04.2023 - Current
- Designed and executed induction program to onboard new employees effectively, ensuring smooth transition into their roles
- Identified and trained housekeepers, transforming them into successful brand sales agents, thereby boosting sales and brand representation
- Implemented comprehensive mystery shopping audit process, including questionnaire development, response analysis, and report publication
- Conducted feedback sessions with stores to improve performance based on audit scores
- Maintained and tracked leader boards based on team performance in training, fostering culture of healthy competition and continuous improvement
- Planned and conducted training sessions aligned with business requirements and marketing activities, ensuring that employees were equipped with necessary skills and knowledge
- Pioneered innovative training approaches, including self-learning modules and videos for visual learners, and introduced interactive activities to increase engagement and effectiveness of training sessions.
City Manager (Retail Ops) & Head of Corporate Sales
Nicobar Design Pvt Ltd
03.2021 - 04.2023
- Optimized and oversaw operations to ensure efficiency
- Led team of store managers towards effective collaboration and achievement of goals
- Ensured compliance with company's policies and operational guidelines
- Dealt with problems by providing creative and practical solutions
- Set and monitored store KPIs
- Coached store managers in their IDPs
- Conducted weekly store review activities
- Set up SOPs for new department and new service of corporate sales
- Identified corporate clients and curated offerings for them
- Negotiated and pitched bulk orders and eventually executed them
- Trained retail store teams to handle bulk orders during festive seasons
- Worked closely with Designers and Marketing to make products and present them with bulk selling in mind
- Worked with third parties to increase outreach during festive seasons.
Team Lead - Sales
White Hat Jr
06.2020 - 03.2021
- Managed a 12-member sales team activities to consistently meet 85 to 92% of sales quotas
- Recruited and trained to ensure that there is enough strength to handle the sales projections 15 days in advance
- Provided training, help, and second voice to the sales advisors to help them achieve their targets
- Developed rebuttals for the evolving customer queries and trained the team members on the same
- Worked with the Training Manager to ensure the success of trainees
- Developed sales targets for each of the team members and explained them the same with deadlines
- Measured daily, weekly, monthly performance trends of each team member and took corrective actions to match the organization's expectations
- Audited calls and emails to ensure productivity and 100% compliance to processes for each team member
- Ensured meeting daily/monthly KPIs - Revenue, conversion%, Average Revenue per User, etc
- Provided feedback to the organization on product improvements and changes to suit market requirements.
Retail Operations Manager
Nicobar Design Pvt Ltd
07.2018 - 06.2020
- Supported Omni channel for Nicobar and handled 3 omni channel stores in the region
- Set monthly store KPIs and sale targets with Ops and Merch team
- Worked closely with Merch team to decide the merch mix and inventory levels of the region
- Conducted interviews with key business users to collect information on business processes and user requirements
- Had weekly meetings with top management to drive business and achieve targets
- Trained and developed store staff in customer service techniques
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
- Worked closely with VM team to best optimize the inventory levels
- Led to train and coach team for horizontal growth based on their strengths and was a part of Coaching the young leader program
- Piloted the project of customer service feedback and took actionable steps based on it
- Worked on Popups- Formats, location, and sale strategy.
Deputy Business Development
Anj Kreations
10.2016 - 05.2018
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork
- Developed a significant reputation for leadership due to excellent relationships with employees and willingness to lead by example
- Managed every aspect of brand operations
- Managed a team of 30, including daily wages employees, and 4 supervisor direct reports
- Brought about operations SOPs in place and ensured the smooth run of the same
- Worked closely with Designers to set an Annual Calendar in place for collection launches affecting Business and marketing activities
- Developed and implemented budgets, prepared reports assessing the performance of the company against the business's goals and plans
- Ensured that employees recognized the importance of their contributions to the whole and demonstrated to each one with appreciation for the value that he or she delivered to the store.
Brand / Business Development Manager
ASH Haute Couture
01.2014 - 10.2016
- Worked with brand from time of inception of first store ever
- Planned and executed entire store set-up from interiors to collection and launch of store
- Maintained relationships with clients by providing support, information, guidance, researching, and recommending new fashion and service improvements
- Identified product improvements by being up to date on industry trends, market activities, and competitors
- Studied selling patterns to plan visual merchandising, marketing plans, and ordering inventory
- Assisted with product development, pricing, and new product launches as well as developing new business opportunities
- Analyzed sales forecasts and relevant financials and reported on product sales.
Store Manager
Aeropostale
04.2013 - 12.2013
- Managed the general operations of a store, making sure it runs smoothly, cleanly, and meets budget/sales goals
- Planned and promoted the daily schedule of employees and the business, coordinated and disciplined employees
- Made sure the store is stocked, created and maintained budgets, and coordinated with and reported to senior management in the company
- Planned and analyzed the monthly and quarterly sales of the store
- Handled teams of 5 to 8 members
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Store Manager
Royal Selangor
07.2012 - 04.2013
- Managed store sales and client servicing
- Responsible for achieving store targets and maintaining KPIs
- Trained the store team to deliver individual targets
- Maintained weekly inventory to ensure merchandise is available as per standards
- Controlled shrinkage, write-off, cash flow, and store expenditures
- Ensured customer service standards
- Onboarded and trained new staff for the system, operations, product knowledge, etc
- Worked closely with HO to get feedback on the Mumbai market and identify opportunities for Pop-ups in other cities.
Senior Fashion Consultant
Nautica
07.2010 - 05.2012
- Managed store sales and client servicing
- Analyzed the selling pattern and worked on merchandising and replenishment
- Trained new staff for the system, operations, product knowledge, etc
- Effectively processed stock inventories and visual display of the store
- Apart from personal growth, was selected to be a trainee Store Manager for Nautica (March'11)
- Was promoted as Store Manager in October '11
- Was given an opportunity to continue in a new brand of the same company, Royal Selangor.
Education
Bachelor's of Business Administration -
Sikkim Manipal University
Diploma in Retail Management - undefined
Welingkars School of Management
Skills
Employment Timeline
- Nicobar Design Pvt Ltd, Regional Training Manager, April 2023 to present, Mumbai
- Nicobar Design Pvt Ltd- Mumbai, City Manager (Retail Ops) & Head of Corporate Sales, March 2021 to April 2023, Mumbai
- White Hat Jr - India, Team Lead - Sales, June 2020 to March 2021, Mumbai
- Nicobar Design Pvt Ltd- Mumbai, Retail Operations Manager, July 2018 to June 2020, Mumbai
- Anj Kreations- Mumbai, Deputy Business Development, October 2016 to May 2018, Mumbai
- Ash Haute Couture - Mumbai, Brand /Business Development Manager, Jan 2014 to October 2016, Mumbai
- Aeropostale - Dubai, Store Manager, April 2013 to December 2013, Dubai
- Royal Selangor - India, Store Manager, July 2012 to April 2013, Mumbai
- Nautica - Mumbai, Senior Fashion Consultant, July 2010 to May 2012, Mumbai
Experience And Responsibilities
Training Program Development: Designed and executed innovative induction programs, enhancing employee onboarding and skills development. I developed an induction plan, outlined its standard operating procedures (SOP), and successfully implemented it.
Sales Team Management: Successfully managed sales teams, ensuring they consistently met and exceeded sales quotas through effective leadership and team-building skills.
Operational Efficiency: Optimized store operations, setting and maintaining high standards for efficiency and adherence to policies.
Leadership & Collaboration: Known for being a hands-on leader with strong expertise in team management. Led teams to collaborate effectively, achieving goals and fostering a culture of continuous improvement.
Problem Solving: Provided creative solutions to operational challenges, contributing to the smooth operation of stores and achievement of targets.
Process Improvement: Implemented SOPs and processes, enhancing operational efficiency and standardizing procedures across departments.
Additional projects: Worked on AOP of the organization and handled special projects like customer acquisition, corporate sales / Gifting as a service - Performance Tracking & Reporting: Tracked team performance, maintained leader boards, and produced reports, providing insights for improvement and decision-making.
Timeline
Regional Training Manager
Nicobar Design Pvt Ltd
04.2023 - Current
City Manager (Retail Ops) & Head of Corporate Sales
Nicobar Design Pvt Ltd
03.2021 - 04.2023
Team Lead - Sales
White Hat Jr
06.2020 - 03.2021
Retail Operations Manager
Nicobar Design Pvt Ltd
07.2018 - 06.2020
Deputy Business Development
Anj Kreations
10.2016 - 05.2018
Brand / Business Development Manager
ASH Haute Couture
01.2014 - 10.2016
Store Manager
Aeropostale
04.2013 - 12.2013
Store Manager
Royal Selangor
07.2012 - 04.2013
Senior Fashion Consultant
Nautica
07.2010 - 05.2012
Bachelor's of Business Administration -
Sikkim Manipal University
Diploma in Retail Management - undefined
Welingkars School of Management
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