Nishita Verma
Summary
Highly dedicated and experienced Technical Support Executive, specializing in the gaming industry, seeks to leverage a proven track record of exceptional customer service and technical troubleshooting. Known for adeptly resolving complex technical issues, enhancing customer satisfaction, and upholding stringent compliance standards. Eager to contribute my expertise to a dynamic team, aiming for mutual growth and continued professional development.
Overview
2
2
years of professional experience
Work History
Technical Support Executive
Teleperformance
Gurgaon
03.2022 - 02.2024
- Spearheaded customer support initiatives, resolving a wide array of technical issues related to game functionality, account merger, troubleshoot for crashing and downloading games, Account deletion, and reporting in-game harassment and cheating, thereby enhancing overall player satisfaction
- Leveraged knowledge base articles and email communications to provide effective and timely resolutions, significantly reducing repeat issue rates
- Conducted meticulous analysis of player interactions, identifying and mitigating Terms of Service violations, ensuring a secure and respectful community environment
- Earned commendation for exceptional support services, reflected in positive customer feedback and contributions to team KPIs
- Facilitated cross-departmental collaboration to address and resolve complex technical issues, boosting player retention rates
- Maintained comprehensive records of customer interactions and technical challenges, streamlining documentation and support process efficiency
- Participated in ongoing training sessions to stay updated on new game features, technical advancements, and best practices in customer support within the gaming industry.
Education
Bachelor of Arts -
University of Delhi
06.2020
Senior Secondary (XII) -
CBSE
06.2016
Secondary (X) -
CBSE
06.2014
Skills
- Exceptional problem-solving acumen with proficiency in navigating and resolving complex customer service scenarios
- Advanced proficiency in knowledge base navigation and email communications for effective customer support
- Strong analytical capabilities with a focus on detail, ensuring compliance with Terms of Service and maintaining community integrity
- Problem Resolution
- Customer Relations
- Strong Communication
Websites
Personal Information
Title: Technical Support Executive
Languages
Hindi
First Language
English
Proficient (C2)
C2
Spanish
Beginner
A1
Timeline
Technical Support Executive
Teleperformance
03.2022 - 02.2024
Bachelor of Arts -
University of Delhi
Senior Secondary (XII) -
CBSE
Secondary (X) -
CBSE
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