Nishita Shubhra Isaacs
Pune
Summary
Innovative and learner-focused Instructional Designer. 9 years of experience crafting engaging, effective, and accessible learning experiences across corporate, academic, and digital platforms. Adept at applying instructional design theories, adult learning principles, and cutting-edge technologies to develop curriculum, eLearning modules, and blended learning solutions. Skilled in collaborating with SMEs, analyzing learner needs, and using tools like Articulate 360 and Adobe Captivate to deliver impactful training programs. Proven ability to transform complex content into clear, interactive learning journeys that drive performance and retention. Passionate about continuous improvement, data-driven design, and creating inclusive learning environments that empower diverse audiences.
Overview
15
15
years of professional experience
Work History
Instructional Designer
Cognizant Technology Solutions India Ltd
Pune
07.2021 - Current
- Responsible for creating, developing, and revamping VILTs, ILTs, job aids, desk-level procedures, eLearning modules, and storyboarding.
- Creating eLearning modules up to Level 3 using Articulate 360.
- Collaborating with trainers, SMEs, project managers, and business stakeholders.
- Utilize learning theories like Bloom's Taxonomy to write learning objectives, ADDIE for structured learning, etc.
- Onboarding and training new team members, providing ongoing support, and sharing best practices.
- Upskill with emerging technologies like AI generative tools, learning methodologies, and industry best practices.
Process Trainer
Cognizant Technology Solutions India Ltd
Pune
07.2017 - 07.2021
- Facilitate classroom trainings for United States federal government healthcare insurance - Enrollment & Billing.
- Monitor performance post classroom training.
- Prepare and revamp Training Modules, SOP, Job Aids, Desk Level Procedures and e-Learning modules.
- Maintain training reports.
Corporate Trainer
Ocwen Financial Solutions
01.2016 - 07.2017
- Deliver process training to MBA finance new hires for investor reporting and investor accounting profile.
- Conduct leadership training for team leaders and assistant managers.
- Prepare and maintain training reports.
- Develop and revamp training modules with the recent business updates.
Research Associate
Ocwen Financial Solutions
02.2014 - 12.2015
- Work on escalated issues of US borrowers and ensure resolutions provided within the SLA.
- Analyze errors in the client’s account and rectify the error with the help of the relevant department.
- Mentor and coach the new associates in the team.
- Acting supervisor in the absence of supervisor.
Technical support
Concentrix Daksh Services India Private Limited
02.2012 - 01.2013
- Worked as a semi technical support engineer for Virgin Media broadband clients.
- Key role was to troubleshoot slow internet connection issues and book technicians.
Customer Care Executive
Exl
01.2011 - 02.2012
- Worked with Allstate insurance assisting the clients in understanding their insurance bills, providing them with the proof of insurance and collecting payments.
Education
Diploma - Technical Writing
Symbiosis Centre For Distance Learning (SCDL)
Pune12-2019
B.Com -
Rani Durgavati Vishwavidyalaya (RDVV)
Madhya Pradesh01-2011
XIIth Commerce - English
Shanti Niketan (CBSE Board)
Madhya Pradesh03-2008
Xth - English
Shanti Niketan (CBSE Board)
Madhya Pradesh03-2006
Skills
- Content development
- Articulate 360
- MS Office Word
- MS Office PowerPoint
- E-learning
- AI generative tools
- Storyboarding
- Learning theories
Timeline
Instructional Designer
Cognizant Technology Solutions India Ltd
07.2021 - Current
Process Trainer
Cognizant Technology Solutions India Ltd
07.2017 - 07.2021
Corporate Trainer
Ocwen Financial Solutions
01.2016 - 07.2017
Research Associate
Ocwen Financial Solutions
02.2014 - 12.2015
Technical support
Concentrix Daksh Services India Private Limited
02.2012 - 01.2013
Customer Care Executive
Exl
01.2011 - 02.2012
Diploma - Technical Writing
Symbiosis Centre For Distance Learning (SCDL)
B.Com -
Rani Durgavati Vishwavidyalaya (RDVV)
XIIth Commerce - English
Shanti Niketan (CBSE Board)
Xth - English
Shanti Niketan (CBSE Board)