Cricket
Nishith Rawal
Process Analyst
Pune
Summary
Resourceful Project Manager with 12 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors project by adhering to production schedule and budget, identifying problems and providing targeted solutions. Adept at planning, directing and maintaining continuous operations. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Expert in resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Project Manager
Cybage Softwares Pvt Ltd
Pune
11.2020 - Current
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
- Gathered documentation and created reports on assessed information.
- Produced documentation outlining process improvement solutions.
- Protected confidentiality and data integrity in work-related tasks as depicted in company regulations and protocols.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Conducted training and applied change management to achieve desired outcomes.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Monitored project performance to identify areas of improvement and make adjustments.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Identified plans and resources required to meet project goals and objectives.
Senior Technical Support Executive
Cybage Softwares Pvt Ltd
Pune
05.2016 - 10.2020
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
- Tracked key performance indicators to measure success of campaigns.
Digital Marketing Associate
Cybage Software Pvt Ltd
Pune
01.2011 - 04.2016
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
Education
Bachelor of Commerce - Accounting
Madhav College
Ujjain 07.2007 - 08.2010
PGDCA - Computer Science
NIIT
Pune 01.2009 - 12.2010
Skills
Project planning and development
Accomplishments
- Supervised team of 9 team members.
- Collaborated with development team of 20 in the development of Supply side platform.
Certification
Foundations of Project Management
Interests
Music
History
General knowledge
Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Foundations of Project Management
03-2023
Project Manager
Cybage Softwares Pvt Ltd
11.2020 - Current
Fundamentals of Digital Marketing
11-2019
Senior Technical Support Executive
Cybage Softwares Pvt Ltd
05.2016 - 10.2020
Digital Marketing Associate
Cybage Software Pvt Ltd
01.2011 - 04.2016
PGDCA - Computer Science
NIIT
01.2009 - 12.2010
Bachelor of Commerce - Accounting
Madhav College
07.2007 - 08.2010
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