Nishith Sharma
Noida
Summary
Results-driven IT professional with extensive experience in IT Operations and Service Delivery. Proven track record in implementing ITIL best practices and optimizing processes, leading global teams to achieve operational excellence. Expertise in identifying risks, ensuring compliance, and leveraging Power BI for data analytics to support informed decision-making. Recognized for strategic leadership and delivering impactful IT solutions that enhance efficiency and business performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager – IT Security & Compliance Governance
Capgemini
10.2019 - Current
- Led stakeholder management, engaging senior management, service teams, and compliance teams to align security initiatives with business goals
- Conducted management reviews, presenting key security risks and strategic recommendations to senior leadership
- Leveraged Data Analytics & Power BI to create interactive dashboards, providing real-time insights on security risks, compliance status, identity management, end-point management and incident problem change for executive decision-making
- Ensuring closure of the gaps identified during the management reviews and security assessments by closely working with stakeholders in different service teams
- Managed vulnerability assessments, configuration compliance, third-party security evaluations, and compliance audits to enhance risk posture
- Ensured security tools compliance (EDR, SIEM, Patching Agent, Micro segmentation etc.) and drove organization-wide security awareness programs
Deputy Manager – IT Operations
iGate
Noida
09.2012 - 07.2014
- Managed IT service operations, asset tracking, and infrastructure maintenance across multiple locations
- Implemented security policies and compliance measures to enhance IT governance
- Led cross-functional teams to optimize service delivery and process automation
National Operations Manager / Onsite Program Manager
Wipro Infotech
Mumbai & Gurgaon
05.2010 - 08.2012
- Oversaw IT operations for banking clients, ensuring SLA adherence and process standardization
- Executed large-scale CBS migrations, IT infrastructure rollouts, and security compliance projects
- Led cross-functional teams and engaged with senior stakeholders for strategic IT transformation
Service Desk Manager
Wipro Infotech (GSMC)
Mysore
07.2009 - 05.2010
- Managed helpdesk operations, incident resolution, and ITIL implementation
- Developed and enforced IT process optimization strategies to improve response times
Site Incharge
Wipro Infotech
Jaipur
12.2007 - 06.2009
- Led IT infrastructure setup, end-user support, and customer engagement
- Ensured security compliance, system monitoring, and issue resolution
Helpdesk Coordinator
Wipro Infotech (ETSC)
Jaipur
12.2006 - 12.2007
- Provided technical support, IT incident management, and SLA monitoring
- Coordinated between IT teams and business units to streamline service requests
Education
B.A. - Public Administration, Economics & History
Government College
Kota, Rajasthan01.2005
Skills
- ITIL Framework (Incident, Problem, Change)
- Project management
- Cross-functional collaboration
- Team leadership
- Vulnerability Management
- Configuration Compliance
- Endpoint Security
- Power BI Data Visualization Skills
- MS Project
- Stakeholder Engagement
- Data-driven decision making
- Risk Management
- Management Reviews
- Data-driven insights
- Resource allocation
- Conflict resolution
- Analytical thinking
- Organizational improvement
Certification
- PMP Certified – Project Management Professional
- PRINCE2 Certified – Project Management Methodology
- ITIL V3 Foundation Certified – IT Service Management
- Green Belt Trained – (Pursuing Black Belt Certification in Six Sigma)
Accomplishments
- Successfully led critical CBS Migration, AD & Exchange Migration, and Siebel Upgrade projects.
- Managed IT asset inventories exceeding 15,000 devices across multiple locations.
- Awarded Best Delivery Person, Best Operations Manager, and Best Manager at Wipro Infotech.
- Designed Power BI dashboards for risk analytics and IT performance monitoring.
- Implemented ITIL-certified processes and SOPs to improve IT service efficiency.
Management Reviews
Developed review frameworks to track business performance and risk management., Led cross-functional reviews, presenting data-driven insights to senior leadership., Provided actionable intelligence for decision-making, resource allocation, and risk mitigation., Monitored key IT performance metrics and compliance trends to improve governance.
Security Risk Governance
Risk identification, prioritization, and mitigation., Ensuring endpoint, server, and cloud security compliance., Evaluating external vulnerabilities and security postures., Presenting security risks, mitigation strategies, and governance metrics to C-level executives., Collaborating with compliance, legal, and IT teams to enhance security frameworks.
Power Bi Expertise
Creating interactive reports for security and IT operations., Power Query, DAX formulas, and multi-source data integration., Improving query efficiency and report load times., Implementing Row-Level Security (RLS) and managing data policies., Presenting insights in a visually engaging format.
Timeline
Senior Manager – IT Security & Compliance Governance
Capgemini
10.2019 - Current
Deputy Manager – IT Operations
iGate
09.2012 - 07.2014
National Operations Manager / Onsite Program Manager
Wipro Infotech
05.2010 - 08.2012
Service Desk Manager
Wipro Infotech (GSMC)
07.2009 - 05.2010
Site Incharge
Wipro Infotech
12.2007 - 06.2009
Helpdesk Coordinator
Wipro Infotech (ETSC)
12.2006 - 12.2007
B.A. - Public Administration, Economics & History
Government College
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