Nishitha Prasannakumar

• India Engineering office manager and Executive assistant/ Program manager supporting LinkedIn India Engineering site lead (~800+ HC's) and Systems compliances head.
• Expertise in Calendar management/ Prioritization, Travel Management, Expense Management & Financing, Event Management, Stakeholder Management and end to end planning and execution of Executive leadership visits that includes C-level executives, VP's and Sr. Directors.
• Program manages small & large-scale events for Engineering teams
• Ensuring world class office environment and support by Streamlining day to day office operational issues
• Community builder
• Single point of contact for ongoing office expansions in Engineering. Planned and executed 4-5 large scale space planning and reprioritization projects for the Engineering site.
• Drive implementation of R&D vision across the site
• Collaboration with workplaces (GWS), tech solutions (GTS), Security, Travel, HR and admins & recognizing their contributions
• Lead of the India Engineering Culture team in expanding employee morale for the site
• Co leads the Women in Tech ( WIT) team to support and nurture growth of women talent in Engineering
• Leads the India Administration community and support its growth (comprising of admins from Engineering, Product and Sales)Program manage quarterly business employee all hands and brown bag sessions
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Out of scope work:

• Program managed the Hindi Language launch for LinkedIn India
• Development of Assistant hiring process and mentor for the India Admin team
• Planned and executed Onboarding & Mentorship Program for New hires
• Program Management of India Engineering employee all hands All Hands (800+ Employees).
• Coordinated resources effectively to support multiple concurrent initiatives led by senior management teams.
• Boosted productivity levels through the development of streamlined administrative procedures and protocols.

• Administrative tasks including: Calendar Management
• Travel Management
• Managing the VP's travel expenses and completing expense reports
• Compiling documents for meetings, meeting minutes, agenda
• Communicates with the general staff on the Executive's behalf and coordinates logistics with high-level meetings both internally and externally
• Coordinates meetings and strategic activities with the Executive Team and other committees formed from time to time
• Drafts reports, letters of solicitation, proposals; prepares and coordinates oral and written communication with donors and prospects
• Supports the Executive in his external commitments related service on external boards, committees, and other groups
• Employee engagement Initiatives.

• Administration Management, Calendar Management & Travel Management
• Global Employee Engagement initiatives & communication
• People Metrics reporting in collaboration with HR
• Achievements: Successfully planned, coordinated and executed the BPS Coffee talks, quarterly webcasts, people connect sessions and half yearly RnR event for the office of the Executive Director-BPS Asia Pacific Japan Operations
• Successfully planned, organized and executed a Health and wellness programme for a profile of 3000+ employees in Bangalore for the customer Procter & Gamble
• Responsible for leading and running the quarterly employee engagement activities for BPS APJ including monthly and quarterly RnR's, engagement events and program's for employees ensuring they are motivated and satisfied thereby enabling cross cultural competency
• Leverage global network to disseminate the HPE Way Now.

• Administrative support for the vp/director
• Calendar management
• Travel management
• Prepare meeting packages, attend and record proceedings, communicate committee decisions, and initiate and/or complete any required follow up
• Responsible for creation and delivery of invitations, follow-up communications regarding any business visits/events
• Set up interviews with potential candidates and vendors
• Respond to and direct requests from all patrons, in person, via telephone and e-mail
• Submitted all forms regularly to T&E, Employee Admin, Payroll and acquired necessary signatures
• Managed monthly expense reports to ensure accurate posting of expenses and tracking of reimbursements
• Maintain and updates the Org Chart, distribution lists and seating assignments
• Prepared expense report, timesheets, track attendance, vacation and sick days
• Schedule and coordinate meetings, book meeting rooms, send meeting confirmation emails, prepare and distribute meeting materials
• Place facilities requests, ordering office supplies, ordering computers, laptops, ordering coffee and maintaining inventory
• Posting announcements, performance posters, receiving/distributing/responding to department mail
• Resolved and conflicts involving administrative functions, handles confidential situations
• Interfaced with vendors and established valuable business contacts
• Provide backup coverage for other Administrative assistants as needed
• Achievements: Successful coordination of the GBS Leadership Summit FY12-13
• Planning and organizing the quarterly webcast for the Chief of Staff, GBS
• Planning, coordinating and organizing the quarterly CoS offsite events
• Voiceover for the GBS today session in GBS university
• Reporting-Learning and implementing the QlikView tool as a reporting tool.

• Business development and Resourcing of recruitment solutions across the European market mainly covering the IT areas within SAP, .Net framework, Java and Microsoft
• Planning & strategizing to meet hiring targets in the UK and Europe
• Highly skilled in resourcing CV's of relevant consultants within the above domains of IT, effectively communicating with the consultants resulting in a positive offer
• Responsible for handling & routing End-to-End Recruitment from initiating the recruitment process, to full hiring cycle like sourcing, screening, interviewing of candidates, short listing, coordination, scheduling, reference checks, backups
• Souring potential candidates for required skill set through existing database, job portals, Job Posting, Personal Network, LinkedIn, Zinc, JobServe, Planet Recruit, Facebook, direct reference, Internal & External References etc
• Briefing & grooming candidates about job specifications, role, responsibility, growth prospects, & organizational hierarchy of the client, etc
• Improving Customer Acquisition and Retention
• Identifies, negotiates and manages strategic relationships with content and technological partners
• Adopt a team approach; work with team in pursuing common goals
• Work closely with corporate executives and senior management to develop proposal responses and targeted messages that convey a customized approach to all business pursuits.

• Worked as a resolution expert for the process OWR(Out of Warranty Repairs) where the prime focus was Customer satisfaction while also generating sales for the company simultaneously
• Case Auditing and payment Auditing for the orders placed
• Providing Feedbacks for agents based on case audits
• Primarily responsible for avoiding any executive escalations and ensuring a 100% CE (Customer Experience) rate for the process
• Troubleshooting software and hardware related issues for dell desktops and notebooks
• Also worked with the process TECHNICAL CORE SUPPORT and SOFTWARE SUPPORT where goal was to provide positive customer experience with customer satisfaction resolution, while identifying the need to buy
• Was a part of the pilot process to Generate Leads for a process called SystemSales and GilwareInc
• Additional Work: Extracting Data from Data Base and assigning cases to team on daily basis
• Update the team about new workaround of process
• Develop daily reports for the team regarding their non-compliance and call utilization target
• Updating team production and other related reports
• Fun Activities SPOC for the Business Segment
• Achievements: Best Overall performance Award 2009-2010
• CE (Customer Experience) Quarter Award (2010-2011).